Not sure where to post this. Tried to search for "Slushpool" but the built-in search is temporarily disabled.
I had a slushpool mining account. Originally opened it several years ago at "mining.bitcoin.cz" and carried it over into "
www.slushpool.com".
I have never withdrawn BtC from this account. I have never logged in from an unsecure computer.
I went to bed late on 3-July-2017...about 11:00 PM on US PST. This is UTC-8 time zone. Next morning on 4-July-2017 I could not login to my account. I contacted slushpool, using their ticket system. The slushpool customer support tells me that my account was hacked, and that all my coins are stolen.
They told me the coins are stolen. They gave me a wallet address for the coins, and an IP address for the login. The IP address goes to a VPN server in Budapest, Hungary.
They will not tell me the time of the hack/transfer. They will not tell me the exact amount of the transfer. They told me that my BitCoin was stolen. They will not tell me if my Zcoin was stolen. They will not tell me the email address of the hacker (entered into my account, to prevent the "reset password" link from working).
Slushpool should have a record of the thief login (including time and date stamp) the email address change (including time and date stamp) and the password change (including time and date stamp). They will not tell me any of this info. Last message I got from them was over 8 hours ago. They are not talking to me now.
Also, slushpool will not return my account to me. I have asked them to reset my password, and send a new password to me. They will not do so. So the thief gets to take all of my money and keep my account also?
Is anyone else having problems with slushpool? Is it just me, or have many small account been hacked? Also...how was the hack done? Slushpool is telling me nothing at all. Does anyone have info?