Peerplays, 10 BTC lost in crowdfund? Cannot make the claim... HELP!

[fran2k]

A friend of mine sent 10 BTC to the second round of the Peerplays (PPY) ICO. In the middle of the crowdfund they changed the scheme, at the first time it was enough to keep the bitcoin private key, but then they started generating a new redemption pair. My friend never saved or lost this keypair and only has his bitcoin privkey.

4. CROWDFUND REDEMPTION KEY
This section explains how to locate your Private and Public Redemption Keys. All Crowdfund
participants require a Private Redemption Key to claim their PPY Tokens. The Peerplays Crowdfund ran from Feb 26 to May 14, 2017.

4.1 If you participated in the Crowdfund between Feb 26 and Apr 24:
Your Private Redemption Key is the bitcoin private key that corresponds to the bitcoin address from which you sent your bitcoin to the Peerplays Crowdfund. If you donated from one of the recommended wallets shown on the crowdfund webpage, instructions for how to find this Private Redemption Key are located in the section 5. “RECOMMENDED WALLET” INSTRUCTIONS​ below.

4.2 If you participated in the Crowdfund between Apr 24 and May 14:
During the Crowdfund you were required to download a unique Redemption Key pair (Private and Public Redemption keys), which was located inside a file called keypair.txt. Find the keypair.txt​ file on your hard drive, or wherever you have saved it. Open the file and locate the Private Key. This private key is the Private Redemption Key you will need in order to complete Step 3.5​ as outlined above. You can simply copy and paste this Private Redemption Key into “Settings/Balance Claims” in your Peerplays core wallet to claim your PPY tokens.
Source

Here are the details of the transaction:

Please help me to redeem my PPY! I’ve invested a big sum for me to support Peerplays, 10 BTC, and cannot claim the balance. I’m not a noob but somehow, I’m an active member of the crypto community... but either I made a mistake or something went mysteriously wrong.  

I supported Peerplays donating 10 BTC with this tx:
https://blockchain.info/tx/1350833f1d806342a70a0081625208e820b82974cfbfb53de0a533627c0901d2
Using one of my Electrum addresses 15r8TL98kj4KZpK4xy77MikpZLMHiFh33D
My public redemption key is: 18ZdopU3LMr6R16tLuSBDkbHefEo3xYFiJ

The point is that “somehow” I don’t have the redemption private “keypair.txt”. I can’t believe that I’ve lost it, or that I wasn’t properly prompted to download it at the moment of the donation. I’ve checked my hard drive, the recovered deleted files, etc. It’s not anywhere.

Since a few days earlier the redemption key was the BTC private key, maybe because of that I was confused or somehow didn’t kept the “keypair.txt” file or didn’t download it. This sound very rare to me, because I’m VERY familiar with cryptos since long ago. I can’t believe that this has happened to me.

I would like to ask you if you can help me to recover my 3570 PPY lost. I know that there are rules in the code, but maybe we can find a way to prove that the donor address it’s mine. I may sign a message or provide the private key from 15r8TL98kj4KZpK4xy77MikpZLMHiFh33D Or if you can give me any other suggestion. Any ideas?

This amount of money means a lot for me, I’m almost not sleeping during the last week and I’m desperate. Please help me to get the tokens that I really owe but I can’t claim.

[HabBear]

What's more to say?

Let the buyer beware? Watch your investments? Don't trust Peerplays?

Your thread subject says "HELP!" but then you don't get specific in the post. Your friend lost his/her private keys...whose fault is that really?

[HCP]

Pretty much the options are:

a. find the keypair.txt that your friend didn't download.
b. contact PeerPlays support and see if they can assist.

It would appear that they have already tried a.

I’ve checked my hard drive, the recovered deleted files, etc. It’s not anywhere.

I cannot tell if they have tried b. This is a little confusing:

I would like to ask you if you can help me to recover my 3570 PPY lost. I know that there are rules in the code, but maybe we can find a way to prove that the donor address it’s mine. I may sign a message or provide the private key from 15r8TL98kj4KZpK4xy77MikpZLMHiFh33D Or if you can give me any other suggestion. Any ideas?

This amount of money means a lot for me, I’m almost not sleeping during the last week and I’m desperate. Please help me to get the tokens that I really owe but I can’t claim.

Did they send this message to you or PeerPlays support? Hopefully the PPY Support can assist... otherwise, it is another case of someone losing a substantial amount of wealth through ICO's and their stupid "claim" systems...

It should be easy enough for the PPY people to look at the blockchain and see a 10BTC transaction from an address (I think you've listed the incorrect one btw... the 10BTC being sent from 15r8TL98kj4KZpK4xy77MikpZLMHiFh33D is this transaction: https://blockchain.info/tx/712c03a4c3148d1f1ffa7f76a366271cd5c00fccc8758466e08230ae394b80b9

PPY should be able to determine that 1B9By9C9inLujsB3s1TJ2CSG2AGA43HEzR is their address, currently containing 10BTC

Your friend should be able to sign a message from their address (15r8TL98kj4KZpK4xy77MikpZLMHiFh33D) to prove ownership. That is why these functions exist... this whole convoluted system PPY has set up seems to be aimed at making it difficult for folks to claim their tokens and effectively lose their money. Especially changing the rules halfway through...

[odolvlobo]

Your friends problem has little to do with Bitcoin, so I don't think you are going to get any answers here.

I would try any or all of these instead:

https://www.reddit.com/r/Peerplays/
https://twitter.com/peerplays
https://www.facebook.com/PeerPlays/
https://peerplays.chat/home
https://t.me/peerplays
https://steemit.com/@peerplays

[fran2k]

The updates are that apparently the Peerplays crowdfound generated a new key that you have to download, but you could proceed with the checkout and send the bitcoins without downloading it.

[Velkro]

Your friends problem has little to do with Bitcoin, so I don't think you are going to get any answers here.

I would try any or all of these instead:

https://www.reddit.com/r/Peerplays/
https://twitter.com/peerplays
https://www.facebook.com/PeerPlays/
https://peerplays.chat/home
https://t.me/peerplays
https://steemit.com/@peerplays

I would try all of them.
Its a lot of money you invested. Its risky investment so i hope you considered failure/scam :|
Best investment is to hodl!