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Author Topic: How many days does poloneix support our ticket?  (Read 279 times)
jaymmagne
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July 08, 2017, 03:58:56 AM
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I just want to ask on this since my support ticket was sent last week because someone hacked my account and withdraw my coins. But it was not confirm and i sent a ticket to cancel the withdrawal, but until now no one on their support response on my concerns. Does anyone you here experience like mine?

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davis196
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July 08, 2017, 05:18:21 AM
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I just want to ask on this since my support ticket was sent last week because someone hacked my account and withdraw my coins. But it was not confirm and i sent a ticket to cancel the withdrawal, but until now no one on their support response on my concerns. Does anyone you here experience like mine?

I don`t think that anyone here could give you a correct answer.
I`ve heard many horror stories about poloniex accounts being hacked and used for manipulating altcoin prices.
That`s why i don`t use poloniex.For some reason they are not secure enough.
Anyway,i`m not sure that the hacker can directly withdraw your coins.

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July 08, 2017, 05:27:46 AM
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I cannot give you great advice on this. I am not experienced on Poloniex personally, however post your question on: https://www.reddit.com/r/Bitcoin/ where you are more likely to find someone who will be able to help you more.

Otherwise, make sure to always use 2FA going forward. Or use a stronger password so hackers cannot bruteforce it. Use a long combination (at least 16 characters) of lowercase, uppercase letters, numbers and symbols for best measure. Hope this helps you keep your accounts secure going forward.
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July 08, 2017, 05:35:41 AM
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it mostly depends on the type of problem that you have, and usually the withdrawal troubles will take much longer, and also when the problem is related to hacks, ... it will take even longer.
the normal problems are the ones that get solved fast.

Buying the dip...
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July 08, 2017, 06:03:33 AM
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You already submitted this post! You might have accidently double clicked, or tried to refresh.
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July 08, 2017, 06:14:02 AM
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I noticed that poloniex support for a very long time does not respond to tickets, they can not even answer at all, but nevertheless questions are resolved in the working order. This is due to the heavy workload and the large volume of incoming questions due to the abundance of crypto-currency types.
jaymmagne
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July 09, 2017, 10:54:11 AM
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I noticed that poloniex support for a very long time does not respond to tickets, they can not even answer at all, but nevertheless questions are resolved in the working order. This is due to the heavy workload and the large volume of incoming questions due to the abundance of crypto-currency types.

So this means that it will take longer since there's a lot of problems they have? They should have hired many support agents to support our concerns, since they are profiting more with the site right?

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