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Author Topic: Dwolla account verification call  (Read 1809 times)
jimrandomh
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June 20, 2011, 09:26:04 PM
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I got a call from Dwolla today at about 5pm EST asking me to verify some account information. I interrupted to say that since it was an unsolicited call, I'd rather call them at their publicly listed number, rather than give potentially sensitive information on an inbound call. He gave me the support number that appears on Dwolla's web page, and an extension (515-280-1000 #205). However, when I called it, I get a "this voicemail box is full" error recording, and then a disconnect.

In light of all the attacks going on, I'm wondering whether this was a phish attempt. The caller ID number was correct (515-280-1000), but those are spoofable. Have others gotten similar calls? What information do they ask for?
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fascistmuffin
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June 20, 2011, 09:33:32 PM
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It seems like a pishing attempt. If account data was wrong, I think you'd get transaction error emails.
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June 20, 2011, 09:40:01 PM
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Great phishing attempt.

I like how Bitcoin has smarter users, however, this is going to be sad when the little kids doing this to everyone take their show on the road.. ie "IRL" banks that have customers easily duped.  Sad times.

Antisec?

SeW900
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June 20, 2011, 09:54:52 PM
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Weird. If they had your phone number, they could also get your username and password, so it might have been a genuine call from Dwolla, just that you phoned them back at the wrong time (i.e. when their voicemail box was full).

jimrandomh
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June 20, 2011, 10:03:21 PM
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When I called again twenty minutes later, I got a proper recording saying it was Dwolla's account verification line, and their hours. I'm reasonably certain the callback number was legitimate, especially since it was the same switchboard number as the one listed on Dwolla's web page. I'm just uncertain about the original call. I'll ask about it when I get Dwolla on the line with an outbound call  (probably tomorrow during business hours).
kseistrup
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June 20, 2011, 10:15:01 PM
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I'll ask about it when I get Dwolla on the line with an outbound call  (probably tomorrow during business hours).

Please post the result in this thread.

Cheers,

Klaus Alexander Seistrup
http://about.me/kseistrup
BitcoinPorn
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June 20, 2011, 10:30:56 PM
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Weird. If they had your phone number, they could also get your username and password, so it might have been a genuine call from Dwolla,
lol what?

If they had your phone number, they could also get your username and password, which to mean is the reason why it screams "this is not a call from Dwolla"

They verify the information you have by cross referencing it with all other information you give them.

I swear rule number one for most places is "we will never call or email you asking you for your password"

ShaggyB (BitCoinWorldMarket)
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June 21, 2011, 12:38:47 AM
 #8

When I signed up for Dwolla, They also called me but I do not believe they asked me to give any personal details, just to verify that I had opened an account.

You are wise to ask them for their inbound number and do verification that way rather than just giving up personal info to an alleged Dwolla caller inbound.

Finally a major marketplace to shop with Bitcoin! Over 10,000 products.    www.BitCoinWorldMarket.com
spooge
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June 21, 2011, 12:45:22 AM
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A fool and his money are easily parted. It will be sad when people fall for this should Bitcoin become more mainstream (to imply that all current Bitcoin users are AWESOME ;-). However, that this happens for IRL customers of IRL banks, it proves that IRL regulations don't help [much]. Education is the key to consumer safety here.

Not that big governments and central banks are exactly keen on improving financial education: they might understand how their big-spending racket works. Just add another bank or government guarantee to "protect" consumers. ;-)

P.S. Newbie mode sucks.
jimrandomh
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June 21, 2011, 06:48:34 PM
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I spoke to Dwolla today, and confirmed that this was a legit call, and *not* a phishing attempt; apparently they sometimes call the phone numbers people put on the account information to make sure the phone number is correct (presumably so they know they can reach you in case they need to determine whether something is fraud). They ask for first and last name, and address, to make sure that the account phone number is correct. These are the *only* things they ask for - if Dwolla calls, they will not ask for an account number, password, SSN, or anything else like that.
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