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Author Topic: Bought bitcoins, 2 transactions in my bank account (same amount)  (Read 826 times)
Lycris
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July 18, 2017, 11:56:26 AM
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Hi,
As told in the subject, I bought bitcoin on Monday morning (1am) with blockchain.info platform. I looked at my bank account, there are two lines corresponding to this transaction (2*the amount) on waiting. Then I looked in my bitcoin wallet, it's written that the transaction has been made yesterday (so on monday) and I have the same unique amount... Is that a bug ? Or is that the normal way ?
And when i want to sell my BTC, I can't : there is a pop-up saying I have to wait 6 days. ("Please bear with us as our exchange partner verifies your payment information. This will happen once, and you may resume buying/selling in 6days").

Thanks in advance for your answer.
Lycris
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krishnapramod
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July 18, 2017, 03:34:01 PM
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Hi,
As told in the subject, I bought bitcoin on Monday morning (1am) with blockchain.info platform. I looked at my bank account, there are two lines corresponding to this transaction (2*the amount) on waiting. Then I looked in my bitcoin wallet, it's written that the transaction has been made yesterday (so on monday) and I have the same unique amount... Is that a bug ? Or is that the normal way ?
And when i want to sell my BTC, I can't : there is a pop-up saying I have to wait 6 days. ("Please bear with us as our exchange partner verifies your payment information. This will happen once, and you may resume buying/selling in 6days").

Thanks in advance for your answer.
Lycris


Blockchain doesn't have direct buy option. They have partnered with Coinify and this service is limited to users in Europe (SEPA region only)

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We currently offer users in the SEPA region the option of buying bitcoin within their Blockchain wallet through our partner Coinify

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Once your order is submitted the transaction will be In Review. The exact length of time a transaction takes to complete varies by amount, country and payment option.

https://support.blockchain.com/hc/en-us/articles/217439106

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Until the documents are uploaded and all steps from the registration/authentication completed the transaction stays in a pending status and bitcoins can be sent only once the whole process is closed, the documents reviewed and approved by our compliance team.
If the process is not closed and the full procedure completed within 72 business hours from the time the order has been created,the order expires and an automatic refund is issued and sent back to the customer's account. Note it might take a few more days for the refund to show on your bank account.

https://support.coinify.com/Knowledgebase/Article/View/164/34/blockchain-card-payment-flow

I guess your SEPA transfer hasn't been confirmed by Coinify yet. SEPA transfers should get confirmed maximum within 24 hours. Yeah, there are some bugs in Blockchain wallet, try contacting their support, https://www.coinify.com/support, it redirects you to blockchain support.

Lycris
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July 19, 2017, 03:17:33 PM
 #3

Thank you for your answer. Indeed I received a message from the coinify support desk telling me the 7 days delay is normal for the very first transaction.
Meanwhile, the 2 transactions on-waiting are still there today, but I think it's a matter of time. We will see the next week.

LeGaulois
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July 19, 2017, 03:19:08 PM
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You paid using your credit/debit card I bet? In this case, it is a normal practice. The same is done when you pay for a hostel, the gas station, automatic DVD shop, and some others things. They do this to be on sure to be paid for the quantity of product delivered (in your case: Bitcoin)
Of course, you won't be charged 2 times for the same thing. Depending on your bank system, you will get refunded, or simply the system will delete the second transaction from your bank history and it will be like if nothing happened (1 transaction only)

BitMaxz
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July 19, 2017, 11:04:38 PM
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You paid using your credit/debt card I bet? In this case it is a normal practice. The same is done when you pay for hostel, the gas station, automatic DVD shop, and some others things. They do this to be on sure to be paid for the quantity of product delivered (in your case: Bitcoin)
Of course you won't be charged 2 times for the same thing. Depending on your bank system, you will get refunded, or simply the system wll delete the second transaction from your bank history and it will be like if nothing happened (1 transaction only)
There are times honestly that you paid 1 time but when you are checking your bank account or the payment transaction payment double..
This the same happen in coinbase before almost many bank depositor and bitcoin buyer was experience the same as this before. .
That coinbase it takes a month before their fix this issue..  its sometime its a bug its not fault by the user or the owner like coinbase..
just always contact the support if you having problem like this so that they can see what actually the problem.. Since it needs to wait for 6 days better to wait until 6 days before you can report it in their support..

Lycris
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July 21, 2017, 09:03:45 AM
 #6

Ok I got it !
I've checked my bank account, and everything is ok, one transaction, that's all Smiley
Thank you for your assistance
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