. i told polo to cancel it because it was timed. they never did and eventually LET IT GO THROUGH!!! i lost the bitcoins. now they don't respond to the tickets i make. WTF am i supposed to do?
It was timed? Have you directly withdraw those bitcoin to pay merchants through third party service like bitpay? If yes than you can contact bitpay and they might help you in your case. You can also cancel the withdrawal request anytime you like before they send out coins from withdraw/deposit history page but if they have already sent out bitcoins than they can't do anything with it.