SolveMedia problem

[LTU_btc]

Hello everyone,
In last days I have serious problem with SolveMedia captcha and I don't know what to do to solve issue.
On all websites in place of captcha I only see this message:

Code:

client error 117B

Publishers:How can I fix this?

I tried to search for more info, and found that my ip was banned by SolveMedia. I tried to contact their support, but haven't got response.
Any ideas how to solve this problem?

[George.FAUTSY]

Hello everyone,
In last days I have serious problem with SolveMedia captcha and I don't know what to do to solve issue.
On all websites in place of captcha I only see this message:

Code:

client error 117B

Publishers:How can I fix this?

I tried to search for more info, and found that my ip was banned by SolveMedia. I tried to contact their support, but haven't got response.
Any ideas how to solve this problem?

see this article https://portal.solvemedia.com/portal/help/pub/troubleshooting

i remember had same issue a year ago. the problem was with .www prefix

[LTU_btc]

Hello everyone,
In last days I have serious problem with SolveMedia captcha and I don't know what to do to solve issue.
On all websites in place of captcha I only see this message:

Code:

client error 117B

Publishers:How can I fix this?

I tried to search for more info, and found that my ip was banned by SolveMedia. I tried to contact their support, but haven't got response.
Any ideas how to solve this problem?

see this article https://portal.solvemedia.com/portal/help/pub/troubleshooting

i remember had same issue a year ago. the problem was with .www prefix

I saw this article, but there are only problem solutions for publishers. I'm getting this error as user on all websites.

[ceferov]

I also see this message every time at virtualpub when I open it at phone browser

[LTU_btc]

Up
I still haven't found solution to my problem and now I don't have idea what I have to do now...

[George.FAUTSY]

Up
I still haven't found solution to my problem and now I don't have idea what I have to do now...

try to open website with www. or without, and see if that works.. otherwise it may be really IP issue.

[Racey]

Up
I still haven't found solution to my problem and now I don't have idea what I have to do now...

Have you tried flushing you DNS and renewing IP?

If not try This guide

[LTU_btc]

It looks that issue was finally resolved. Not sure, is it was SolveMedia bug, or they blacklisted my IP. Anyway, now it works.

Up
I still haven't found solution to my problem and now I don't have idea what I have to do now...

try to open website with www. or without, and see if that works.. otherwise it may be really IP issue.

It didn't worked with www. and without it. Looks that was IP issue or just bug.

Up
I still haven't found solution to my problem and now I don't have idea what I have to do now...

Have you tried flushing you DNS and renewing IP?

If not try This guide

Thanks for this link. If this issue will happen again, I will try to do it