Hi
The same thing happened to me .
""We have just received your exchange:
Exchange #595486
FROM: Ξ0.4000 ETHEREUM: 0x3d153558bf6689ee83418148bbc842c8064b8724 (batch: 0xa876f79bf900c211b7a869b01d2dd5426f4d8f0cf9c3ddd488aae7065235c314)
TO: ฿0.01549 BITCOIN: 1G8ddJPvSZk5YkjjKEcoEbaoFgSCdsCWRh
Server Date and Time: 2017-10-09 17:03:25""
Still Processing...
I must say you are very much guilty of your own downfall because this site you just fell scam for, this thread has been created since July 2017 and the only thing you could have done is just to search about the site before depositing coin on their platform and this heart break of yours would have been avoided in its entirety.
What amazes me is that of all the exchange sites on the internet and even the one run by individuals who have proven themselves worthwhile even on the forum, you choose to patronise one that is not even popular. The only consolation you have is that you have learnt and push the scamming behavior of this site to the forefront for someone not to get scammer( only one that can make findings though).