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July 31, 2017, 11:45:55 PM |
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Dear community, I'm reaching out here to pass on my version of events as to what's been happening between myself and Poloniex over the past week, I'm still yet to receive a response and it's beginning to cause concern. My account balance holds over $70k, so for obvious reasons
I'm not going to mention my Poloniex e-mail address here, for security purposes and for my own sanity, I'd prefer to leave that out as we all know the kinds of spam that would come flooding in..
As a fully verified and long-term trader with Poloniex, I'd have thought that I'd be treated with a little bit of support as and when required. I've attempted to process a withdrawal (not too large) just under a week ago, and to my surprise, up comes the "Awaiting Approval" notice. I have since opened a ticket raising concern as to why this has happened and have received no human interaction from the support team, other than the ticket being responded to with what seems to be an automated message from "Adebajo" and the ticket itself being allocated to a support team member named "Javan".
They never respond. Because this is quite a large amount of money (to me), it makes no sense as to why they wouldn't respond to my requests, except to say that that a reasonable person would consider them insolvent, or simply backlogged with thousands of tickets. (But wasn't the trollbox indefinitely disabled to free up time for the support team to handle these kinds of situations?).
Almost a week later, and nothing (despite me adding a bunch of messages onto the support ticket in a desperate attempt to get some kind of response).
I fully agree with those of you who claim that holding money on an exchange is never a good idea. But I've put my trust in Poloniex for over a year now, and up until now they haven't done me wrong.
In light of Poloniex recently announcing their plans to not support the happenings on August 1st, I ask the question as to who gets my "Bitcoin Cash" when the chain-split occurs? After all, I don't have the private keys for the Poloniex wallets, I only have my own. I'm trying to exercise the right to hold possession of my coins, is that too much to ask?
As an honest and hardworking trader, I kindly ask that someone, somewhere from Poloniex hopefully sees this post and can reach out to me to provide some support in this matter.
God bless.
In case anyone from Poloniex manages to see this, the ticket ID is: #337772
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