claim bitcoin cash from ledger nano s?

[CoinX100]

i own an ledger nano s wallet and i want to claim my bch.ledger nano s added bitcoin cash option as well and i can see my balance but when i try to send my bch to an exchanger it says error and i cant send em.anyone other faced this problem with ledger wallets?

[Lutpin]

Did you install the Bitcoin Cash App on your Ledger Nano S?
You need to have the BCC/BCH app installed and run it on the Nano S, not the regular BTC app.
You can install the BCC/BCH app using the Ledger Manager Chrome extension.


For further information:
https://blog.ledger.co/managing-the-bitcoin-cash-fork-7229dde3f358

[CoinX100]

Did you install the Bitcoin Cash App on your Ledger Nano S?
You need to have the BCC/BCH app installed and run it on the Nano S, not the regular BTC app.
You can install the BCC/BCH app using the Ledger Manager Chrome extension.


For further information:
https://blog.ledger.co/managing-the-bitcoin-cash-fork-7229dde3f358

you mean this?i think it was autoupdated

https://s2.postimg.org/5he4qgu8p/image.png

and when i try to send i get this msg

https://s3.postimg.org/j0u8ghwb7/image.png

[Lutpin]

No, that is the chrome extension, you need to install the app on the ledger itself, not on your chrome browser.
Open the Ledger Manager Extension and install the Bitcoin Cash App.

I can fetch my Ledger Nano S in a few minutes and make some screenshots.
If you don't know where to get the Ledger Manager App, here you go:
https://www.ledgerwallet.com/apps/manager


What firmware version does your Ledger Nano S run on?

[CoinX100]

No, that is the chrome extension, you need to install the app on the ledger itself, not on your chrome browser.
Open the Ledger Manager Extension and install the Bitcoin Cash App.

I can fetch my Ledger Nano S in a few minutes and make some screenshots.
If you don't know where to get the Ledger Manager App, here you go:
https://www.ledgerwallet.com/apps/manager


What firmware version does your Ledger Nano S run on?

https://s2.postimg.org/j22fknsw9/image.png

cant see b cash app.

maybe i need to update firmware.i have ledger 1.2

[Lutpin]

maybe i need to update firmware.i have ledger 1.2

Yes, Firmware version 1.3 or later is needed for the BCH application to run on the Nano S (1.3.1 is the latest one).

Do you know how to update the firmware? Do you have your recovery sheet ready?
IIRC a firmware update resets the Nano S and you'll have to do the initial setup once again.


Here's a guide on how to update your firmware:
http://support.ledgerwallet.com/knowledge_base/topics/firmware-upgrade-and-application-manager

[CoinX100]

maybe i need to update firmware.i have ledger 1.2

Yes, Firmware version 1.3 or later is needed for the BCH application to run on the Nano S (1.3.1 is the latest one).

Do you know how to update the firmware? Do you have your recovery sheet ready?
IIRC a firmware update resets the Nano S and you'll have to do the initial setup once again.

yeah  have my recovery sheet.i got the idea how to do.

thank you so much for helping me.