Poloniex Holding Coins! I am tired of this!

[krungthep]

I have already withdrawn all my money from Poloniex, except for that Ethereum deposit that they have spirited away. As soon as I can get hold of that, I will withdraw it and never again trust them with my money. Until then, I will try to nag them on social media as much as I can.

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[bitnew17]

i tried support and did work.

[maydna]

it seems poloniex got serious problem with their withdrawal section and poloniex staff needs to fix this problem because i see many people having difficult when they want to deposit or withdraw their coins. beside that, their support system needs to be more active to handle their member or they can open job vacancy for their support system. i know poloniex is a big market with thousand of members so if they don't have a good support system, then their member will disappointed and leave them.

[asyakashi]

Is this a crime, what can we do with this incident?
I have long left the poloniex and moved on to Bittrex. Since the troll box omitted a lot of problems that arise. I believe that poloniex was once the greatest Exchanger, but now it's all gone.

[Lipe490]

You won't believe this. I received some BCC because I had BTC there when this shit happened. So guess what! I withdrawl my BCC and again they hold my coins... Haha I can't believe this... 5 tickets opened till now and no answer...

[BChydro]

You won't believe this. I received some BCC because I had BTC there when this shit happened. So guess what! I withdrawl my BCC and again they hold my coins... Haha I can't believe this... 5 tickets opened till now and no answer...

It has being a shit show for a long time for Poloniex, they will never respond to your tickets until they release your coins and most of the traders have switched over to other sites,they will loose customers because of their poor service for the last six months.

[potpockets]

Poloniex presented many withdrawal problems retained 2 months ago and apparently is returning the same problem. I think they have some financial problem, because this story that they are short of staff is no longer working they say the same thing to 4 months already.

[Yuuto]

Why Poloniex randomly holds withdrawals and deposits? I am sick of this happenning. I have 0,4 BTC in approval for withdrawl since 5 days ago and they never answer support. Do you guys know If there is another thin I can do?

I have no idea either but exchanges in general(especially poloniex, it seems) seems to be significantly lacking quality customer support. I remember this wasn't the case a year ago, and my tickets were able to be responded within 24h in a timely manner.

This is definitely not the case now, as poloniex is one of the most problematic support that i've seen in the crypto space so far. Plus, all the withdrawals seem to be in "awaiting confirmation" state which seems to be explained by nothing.

You won't believe this. I received some BCC because I had BTC there when this shit happened. So guess what! I withdrawl my BCC and again they hold my coins... Haha I can't believe this... 5 tickets opened till now and no answer...

That really sucks. So now you've got 0.4 BTC AND 0.4 BCC stuck, and you can't cancel neither requests? Jesus.

[Lipe490]

Why Poloniex randomly holds withdrawals and deposits? I am sick of this happenning. I have 0,4 BTC in approval for withdrawl since 5 days ago and they never answer support. Do you guys know If there is another thin I can do?

I have no idea either but exchanges in general(especially poloniex, it seems) seems to be significantly lacking quality customer support. I remember this wasn't the case a year ago, and my tickets were able to be responded within 24h in a timely manner.

This is definitely not the case now, as poloniex is one of the most problematic support that i've seen in the crypto space so far. Plus, all the withdrawals seem to be in "awaiting confirmation" state which seems to be explained by nothing.

You won't believe this. I received some BCC because I had BTC there when this shit happened. So guess what! I withdrawl my BCC and again they hold my coins... Haha I can't believe this... 5 tickets opened till now and no answer...

That really sucks. So now you've got 0.4 BTC AND 0.4 BCC stuck, and you can't cancel neither requests? Jesus.

Those 0,4 btc I got withdrawl after 2 weeks, but now my BCC are in "approval"... This is a mess, they were such a respectful and great exchange, now the can't even answer support.

[krungthep]

I finally got an answer from support. They said that my eth deposits were cancelled due to "insufficient gas" and that my coins should be back at the sending address. They are not, but now I'm not sure that the problem was Poloniex fault, it could be HitBTC's fault (I sent the ether from there) or it can be a bug in the Ethereum protocol.

In any case, taking three weeks to look into a customer's request for help is unacceptable.