BCH sent to BCT address- money now lost! Help!

[LucasMcG]

Hello,
Two days ago, I recovered my Bitcoin Cash from my BTC wallet. I read that Kraken is one of the sites that accepts Bitcoin cash so I made an account with them. Once I was registered and verified, I then went on to BTC and went through the recovery site to get my BCH. After recovery, it prompted me for an address to send it to. I then went on to my Kraken account and looked for a BCH funding address for the deposit but there was none. I panicked, as the recovery site wanted and address then and there to send it to and i could not find the right one. I then produced a BTC address instead and used it to send the Bitcoin Cash there. This was obviously not a good idea- I have been waiting for the money for over two days now and it seems to have disappeared.
I have since talked to both BTC.com and Kraken support. BTC.com have told me that they have sent the BCH and that it is a confirmed transaction on the bloc, which makes sense to me. Kraken, on the other hand, have referred to an email that they sent out before I signed up with them, telling people not to send the BCH to a BTC address and that it is very resource intensive to recover lost crypto currencies, so they will not bother helping me and instead use the time to create an open post for this mistake to be prevented in the future.
If it is a confirmed transaction, does that mean that Kraken has the BCH somewhere in their system or my address and is it legal for them to hold on to it? This is a matter of 14.2 BCH and I cannot see how this can just be ignored by Kraken because of "resource intensive" work? Too bad, so sad?
Is there any possibility for me to get it back??
I would appreciate any advice on this.
Thank you!!

[Coin++]

Sorry for you, guy, but why did you not make before a research in Google ?
All the information about the BCH split are on a lot of website !

I'm affraid there is no solution for you problem.

[DaMut]

Hello,
Two days ago, I recovered my Bitcoin Cash from my BTC wallet. I read that Kraken is one of the sites that accepts Bitcoin cash so I made an account with them. Once I was registered and verified, I then went on to BTC and went through the recovery site to get my BCH. After recovery, it prompted me for an address to send it to. I then went on to my Kraken account and looked for a BCH funding address for the deposit but there was none. I panicked, as the recovery site wanted and address then and there to send it to and i could not find the right one. I then produced a BTC address instead and used it to send the Bitcoin Cash there. This was obviously not a good idea- I have been waiting for the money for over two days now and it seems to have disappeared.
I have since talked to both BTC.com and Kraken support. BTC.com have told me that they have sent the BCH and that it is a confirmed transaction on the bloc, which makes sense to me. Kraken, on the other hand, have referred to an email that they sent out before I signed up with them, telling people not to send the BCH to a BTC address and that it is very resource intensive to recover lost crypto currencies, so they will not bother helping me and instead use the time to create an open post for this mistake to be prevented in the future.
If it is a confirmed transaction, does that mean that Kraken has the BCH somewhere in their system or my address and is it legal for them to hold on to it? This is a matter of 14.2 BCH and I cannot see how this can just be ignored by Kraken because of "resource intensive" work? Too bad, so sad?
Is there any possibility for me to get it back??
I would appreciate any advice on this.
Thank you!!

As far as i know,if you are using BTC address as an address for your BCC/BCH for now you still can claim it.
but,you need their help obviously because they're the one who is holding your private keys.
a past few days i can see some people doing the same and 'accidentally' send their BCC/BCH or BTC to opposite wallets.
look at this :
https://www.reddit.com/r/ledgerwallet/comments/6r48sm/accidentally_sent_btc_from_my_nano_s_to_a_bcc/
if they refuse to help you,that mean they're stealing it from you.

how about opened something like that on reddit ? some people may be can help you or may be you can contact kraken support in there and asking about your problem?

[DannyHamilton]

- snip -
I then produced a BTC address instead and used it to send the Bitcoin Cash there. This was obviously not a good idea

It was not.

BTC.com have told me that they have sent the BCH and that it is a confirmed transaction on the bloc, which makes sense to me.

There is nothing that BTC.com can do for you. They sent the BCH where you asked them to.  They no longer have control over the bitcoins.

Kraken, on the other hand, have referred to an email that they sent out before I signed up with them, telling people not to send the BCH to a BTC address and that it is very resource intensive to recover lost crypto currencies, so they will not bother helping me and instead use the time to create an open post for this mistake to be prevented in the future.

That is unfortunate. Without help from Kraken, it will be impossible to access those BCH.

If it is a confirmed transaction, does that mean that Kraken has the BCH somewhere in their system on my address

Yes.

and is it legal for them to hold on to it?

That will depend on the laws in the jurisdiction.

This is a matter of 14.2 BCH and I cannot see how this can just be ignored by Kraken because of "resource intensive" work? Too bad, so sad?
Is there any possibility for me to get it back??

Only if you can convince Kraken to assist you.

[ranreichman]

Crypto is pretty unforgiving, if you're transferring large sums of money you better know exactly what you're doing or it'll be a problem. I think the prior remarks are correct, Kraken probably can't really help you because they don't have the funds.

[squatter]

Keep pushing for Kraken to help you. I made this mistake years ago on another exchange and they dumped the private key for me. That's your only hope. I bet they created a boilerplate response to avoid having this issue drain their support resources. I'm sure you won't be the only one....

[hosseinimr93]

That amount of BCH has been sent to kraken and now is stored by Kraken. If you search for that transaction, you see that. But that amount of BCC is not your wallet. You can send a message to them. Hope them to help you.

[JorisK]

Hello,
Two days ago, I recovered my Bitcoin Cash from my BTC wallet. I read that Kraken is one of the sites that accepts Bitcoin cash so I made an account with them. Once I was registered and verified, I then went on to BTC and went through the recovery site to get my BCH. After recovery, it prompted me for an address to send it to. I then went on to my Kraken account and looked for a BCH funding address for the deposit but there was none. I panicked, as the recovery site wanted and address then and there to send it to and i could not find the right one. I then produced a BTC address instead and used it to send the Bitcoin Cash there. This was obviously not a good idea- I have been waiting for the money for over two days now and it seems to have disappeared.
I have since talked to both BTC.com and Kraken support. BTC.com have told me that they have sent the BCH and that it is a confirmed transaction on the bloc, which makes sense to me. Kraken, on the other hand, have referred to an email that they sent out before I signed up with them, telling people not to send the BCH to a BTC address and that it is very resource intensive to recover lost crypto currencies, so they will not bother helping me and instead use the time to create an open post for this mistake to be prevented in the future.
If it is a confirmed transaction, does that mean that Kraken has the BCH somewhere in their system or my address and is it legal for them to hold on to it? This is a matter of 14.2 BCH and I cannot see how this can just be ignored by Kraken because of "resource intensive" work? Too bad, so sad?
Is there any possibility for me to get it back??
I would appreciate any advice on this.
Thank you!!

As far as i know,if you are using BTC address as an address for your BCC/BCH for now you still can claim it.
but,you need their help obviously because they're the one who is holding your private keys.
a past few days i can see some people doing the same and 'accidentally' send their BCC/BCH or BTC to opposite wallets.
look at this :
https://www.reddit.com/r/ledgerwallet/comments/6r48sm/accidentally_sent_btc_from_my_nano_s_to_a_bcc/
if they refuse to help you,that mean they're stealing it from you.

how about opened something like that on reddit ? some people may be can help you or may be you can contact kraken support in there and asking about your problem?

This exactly. They hold the private keys, so those keys also work on your BTC address. They should be able to move your funds back or wherever you want them to go.

[FrenchBTC]

Really !??

Even if there is a mistake :

- no problem for Kraken (or the "system" in general) to receive BCCs on an invalid adress !??
- Kraken needs ressource to deal with that ?? I'm sure they won't have any difficulties to sell them if they would like to !

I understand that for example transferring on a phising website (for example on the false electrum site) is really a big mistake but in that case, it would mean Kraken is capable of stealing you !...

I hope they will wake up very soon...

[Yakamoto]

Hello,
Two days ago, I recovered my Bitcoin Cash from my BTC wallet. I read that Kraken is one of the sites that accepts Bitcoin cash so I made an account with them. Once I was registered and verified, I then went on to BTC and went through the recovery site to get my BCH. After recovery, it prompted me for an address to send it to. I then went on to my Kraken account and looked for a BCH funding address for the deposit but there was none. I panicked, as the recovery site wanted and address then and there to send it to and i could not find the right one. I then produced a BTC address instead and used it to send the Bitcoin Cash there. This was obviously not a good idea- I have been waiting for the money for over two days now and it seems to have disappeared.
I have since talked to both BTC.com and Kraken support. BTC.com have told me that they have sent the BCH and that it is a confirmed transaction on the bloc, which makes sense to me. Kraken, on the other hand, have referred to an email that they sent out before I signed up with them, telling people not to send the BCH to a BTC address and that it is very resource intensive to recover lost crypto currencies, so they will not bother helping me and instead use the time to create an open post for this mistake to be prevented in the future.
If it is a confirmed transaction, does that mean that Kraken has the BCH somewhere in their system or my address and is it legal for them to hold on to it? This is a matter of 14.2 BCH and I cannot see how this can just be ignored by Kraken because of "resource intensive" work? Too bad, so sad?
Is there any possibility for me to get it back??
I would appreciate any advice on this.
Thank you!!

Since you send your BCC/BCH to a BTC address it is essentially lost and there is a decent chance Kraken doesn't have it; assuming that the address you send the BCC to was a new address and was not used before on the old chain. If that is the case, it belongs to that address on the BCH chain, and your only chance of getting it back is having someone sending it back (if anyone even has that address yet) or generating it by chance.

Sending BCC to a BTC address causes the BCC to belong to that same address on the BCC chain, and maybe Kraken has the private key since they generated the address on the BTC chain but I don't know because I simply don't know how cross-chain addresses work.

[Patatas]

Hello,
Two days ago, I recovered my Bitcoin Cash from my BTC wallet. I read that Kraken is one of the sites that accepts Bitcoin cash so I made an account with them. Once I was registered and verified, I then went on to BTC and went through the recovery site to get my BCH. After recovery, it prompted me for an address to send it to. I then went on to my Kraken account and looked for a BCH funding address for the deposit but there was none. I panicked, as the recovery site wanted and address then and there to send it to and i could not find the right one. I then produced a BTC address instead and used it to send the Bitcoin Cash there. This was obviously not a good idea- I have been waiting for the money for over two days now and it seems to have disappeared.

Well deserved! Greed is destructive.You really gotta be out of your mind to not know how crypto works and are just here for making some quick bucks.I hope you and everybody else learns something out of your situation.As the great minds said,choice patience over greed and I see where you're going.Could have waited a 1 week more to claim your BCH.

I have since talked to both BTC.com and Kraken support. BTC.com have told me that they have sent the BCH and that it is a confirmed transaction on the bloc, which makes sense to me. Kraken, on the other hand, have referred to an email that they sent out before I signed up with them, telling people not to send the BCH to a BTC address and that it is very resource intensive to recover lost crypto currencies, so they will not bother helping me and instead use the time to create an open post for this mistake to be prevented in the future.
If it is a confirmed transaction, does that mean that Kraken has the BCH somewhere in their system or my address and is it legal for them to hold on to it? This is a matter of 14.2 BCH and I cannot see how this can just be ignored by Kraken because of "resource intensive" work? Too bad, so sad?
Is there any possibility for me to get it back??
I would appreciate any advice on this.
Thank you!!

I think you should give up hopes.The tech isn't stable at the moment,markets are still getting adjusted to BCH and are in the process of updating their stacks.Next time doing something like that I hope you read a lesson or two on the blockchain.

[Mad7Scientist]

You need the private key that was created behind the BTC address that was created. Then import that in to a BCC or is it BCH wallet.

I believe it's a simple matter of doing > dumpprivatekey <BTC address> in the debug console. They could do it for you in 10 minutes, but the complications of the possibility of someone who was trying to get a private key from an address that didn't belong to them might make the exchange owner have to put more effort in to doing this.

[LucasMcG]

Hi,
thanks for your reply.
This is what Kraken replied to me:


"You are absolutely correct about us possessing the private keys in this circumstance. That being said, it isn't as straight forward as you might think. Kraken is a cryptocurrency exchange and the nature of cryptocurrency exchanges are wholly different from the experience you might have with a personal wallet where you have easy access to the private keys. With things like the theft of Mt Gox, the internal compromise of Shapeshift, the social engineering of BitPay, and others, we must put security as the paramount concern. As such, our exchange is setup in such a way that nobody within Kraken can unilaterally move funds. We believe that this is a very important protection that makes it extremely difficult for client funds to be stolen by external or internal parties.

Only a very small group of people at Kraken (devs) have the ability to access your funds given an auditable thorough process of checks and balances. This makes the process extremely resource (time) intensive for the devs that have very full plates and very little time to dedicate to any specific task. They must prioritize all of our tasks internally and the requests of clients as best they can. We think that the prioritization of improving our UI/UX as to avoid these type of mistakes will show the greatest dividends for our clients.
"

This is the second time they sent me a reply like this.
Do you have any advice on how to convince them to give me the private key or help me in any other way?

[Pearls Before Swine]

That's the biggest bullshit answer I've ever read...it says nothing!  They're so fucking
busy that helping a customer is too labor intensive?  Give me a break.

What's this about internal compromise at shapeshift?  Haven't heard that one yet.

[DannyHamilton]

- snip -
Do you have any advice on how to convince them to give me the private key or help me in any other way?
- snip -

Step 1.  Inform as many people as you can (Social media, discussion forums, reddit, etc.) that Kraken has control of your money and won't let you have it back.

Step 2.  Contact a lawyer and ask the lawyer if there is anything he can do encourage Kraken to give you your money back.

[LucasMcG]

Yeah, I dont know how legal this is, as it is their address that the BCH is in,  so it is not lost. They have the private key to fix the problem. I am not sure how long this would actually take them..instead of writing me long emails about how they cant help me. I think is what happens when a company gets that big- they dont care about the individual customer anymore.

[CONANEDO]

Yeah, I dont know how legal this is, as it is their address that the BCH is in,  so it is not lost. They have the private key to fix the problem. I am not sure how long this would actually take them..instead of writing me long emails about how they cant help me. I think is what happens when a company gets that big- they dont care about the individual customer anymore.

i hope you can get your BCH,at least you don't lose your BTC.it take days for me to claim my BCH and today finally i can exchange it to BTC although the price is not really good but at least i can  get some BTC.hope you can get yours too .

[qiman]

I am very sorry for your loss and I hope that you can get your coins back but it looks like the exchange is not wanting to cooperate with you at all which is a big shame. I will be keeping my positive vibes coming your end in the hope they might relent and change their minds.

[sunsilk]

Too bad for you, I'm going to give up on this as with their statement given to you, they really can't help you with it.

But why they are trying to reason out other incidents it's completely far from your request.

Why not they want just try to investigate at your case? Anyway wishing you to figure out a solution for this and they will cooperate.

[wanchong]

could that be due to the split event of BTC?