Help me! My 80.65 BCC disappeared!

[kjgch]

I did a "generate new address" from Bittrex to make a BCC deposit and I succeeded by trying to deposit twice yesterday from viaBTC. (This is the Bittrex BCC address:1E3TxDsGdXvzWZnHbXoUD1npqP9FcdYWAz)(first 43.5BCC second 94.9BCC)

I tried to make a deposit to the same address today from viaBTC, the completed transaction message came out from exchange market(viaBTC) but the transaction ID they provided(4af2473c50fb105fe729501c80d12219358a68bfbee29373fb82b496378415fd)did not exist. I'm trying to re-check my BCC deposit address now, and I find out the BCC deposit address field is blank. I am very confused and scared. Is this just viaBTC error or BCC systemic error or Bittrex error?

Can the address disappear? I check the address from blockchair.com and address is fine I think. Should I try to make a new address every time? My lost money is 80.65 BCC. What should I do?

[Yakamoto]

I did a "generate new address" from Bittrex to make a BCC deposit and I succeeded by trying to deposit twice yesterday from viaBTC. (This is the Bittrex BCC address:1E3TxDsGdXvzWZnHbXoUD1npqP9FcdYWAz)(first 43.5BCC second 94.9BCC)

I tried to make a deposit to the same address today from viaBTC, the completed transaction message came out from exchange market(viaBTC) but the transaction ID they provided(4af2473c50fb105fe729501c80d12219358a68bfbee29373fb82b496378415fd)did not exist. I'm trying to re-check my BCC deposit address now, and I find out the BCC deposit address field is blank. I am very confused and scared. Is this just viaBTC error or BCC systemic error or Bittrex error?

Can the address disappear? I check the address from blockchair.com and address is fine I think. Should I try to make a new address every time? My lost money is 80.65 BCC. What should I do?

If there was no incoming transaction for Bittrex then there's a very high chance that there is an error on viaBTC's part if their transaction ID did not exist. You should contact their support and as long as you have that transaction ID and it shows that it does not exist, you should be able to argue in favor of yourself as there was no error on your part and the only information provided was the transaction ID; which does not exist, indicating an error on their part or with their system. Bittrex would have provided information in their wallet if there was an incoming address, of which there is none.

In short, since the trnx. ID does not exist, if it is missing, it is on viaBTC.

[kjgch]

Thanks. right now, there is no answer from viaBTC.

I'm really worried. I will talk about changes.

Anyone with similar problems with me?

[mcman]

Thanks. right now, there is no answer from viaBTC.

I'm really worried. I will talk about changes.

Anyone with similar problems with me?

They may be having technical difficulties, I haven't heard of anyone with this problem. I suggest waiting for their answer and keep us updated. It may take a day or two to get an answer though depending on their support.

[jjacob]

The first 2 deposit transactions look fine, but there is no other transaction.
https://bitinfocharts.com/bitcoin%20cash/address/1E3TxDsGdXvzWZnHbXoUD1npqP9FcdYWAz

The problem seems to be from viaBTC's end.

[VampiricElder]

Did you reciece an e-mail to confirm the transaction?

[kjgch]

Did you reciece an e-mail to confirm the transaction?

Yes I did. I also got sms.

Actually, there was something strange.
Normally, the status window shows 'processing', 'verified', 'completed', 'sent' in order.
It took me a long time to get to 'completed' twice yesterday.

But this time, almost without any other process, 'completed' came out almost immediately.

Would it be affected that before I tried to withdraw, I canceled withdraw to another address?