When I see the Exchanges section in the Service Discussion every day, there's no single day I don't see a complaint against one of these exchanges.
Now, I understand that every company with a rather big amount of users is going to have complaints.
However it is unreasonable that there are so many complaints and so many problems with all three exchanges I mentioned.
Do you think they are purposely making some of these problems "appear" it is it just a consequence of the increase in volumes in the last few weeks?
Even if that's the reason, they have no reason not to hire more people and get better servers.
I am not happy with Kraken's trading engine, but I've not heard any horror stories about accounts being blocked or withdrawals being "stuck".
Yes. I had just actually answered one of these threads.
It really seems like exchanges that were extremely trustworthy before are now somehow all having problems of some kind.
Is it a consequence of the increase in volume? I think that is definitely a part of why there has been so many complaints. Bigger volume simply is going to be more trades, and more people complaining about their trades/account balances.
The thing is all of these exchanges are semi-regulated, they are not deregulated nor completely regulated, meaning that you can't really land your finger on who to blame and where to complain.
The only way that you can establish contact with the actual exchange is through support tickets which often go unanswered for months in polo's case. This in my opinion is probably one of the biggest problems. There needs to be some kind of movement where startup exchanges offer 24/7 phone support that is responsive. So IMO, poor customer support is where the issue is right now. This NEEDS to be addressed.