Coinsecure issue. Is anyone facing the withdrawal heat.

[aakeelr]

Hello fellow citizens,

I want to know if others are facing withdrawal issues with coinsecure. Their website, mobile app doesnt work. The email verification to withdraw funds is not being received. Forget abt buying and selling of bitcoins. Their basic functionality is down since yesterday and its raising a lot of doubts. Is anyone going through the same ordeal as me. Pls respond immediately if u can.

Thanks..

[1714915202]

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[1714915202]

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[Blackshadow007]

Hello fellow citizens,

I want to know if others are facing withdrawal issues with coinsecure. Their website, mobile app doesnt work. The email verification to withdraw funds is not being received. Forget abt buying and selling of bitcoins. Their basic functionality is down since yesterday and its raising a lot of doubts. Is anyone going through the same ordeal as me. Pls respond immediately if u can.

Thanks..

Hello have some patience , i got some missing funds too which i had on 3rd Aug and as far i talked with Benson they upgrading something so we have to wait for his response in this matter . Yesterday it was official holiday which CS already mentioned via their email updates , but this downtime unexpected as there is no email update about this before . But i think we should wait for Benson's response before we jump into any conclusions , as far i talked with him last day he mentioned me that CS gonna get some kind of upgrade to handle the current Hoard of customers .

[HPG]

Yes,
but on one side they are out raising on BnkToTheFuture and on the other end knowing that a train is going hit them, didn't expect them to under prepared.

Their site haas been slow since a few days now.

People having coins in them are losing out on trading / investing opportunities.

I posted my mail to support on weekend and got auto reply this evening.

Considering the amount of money coin secure must be earning through the trade turnover on their site and the amount on coins held at any point of time on their exchange, such a long delay in support shouldn't be taken lightly.

How long should one wait before panic sets in.

[iram3130]

IMO they should upgrade their website and mobile application. Both are comparably slow. Yesterday when the price was at peak I tried to login and the token email came after 15 minutes all 3 times. It is sad to see that they can't handle traffic in a country like India websites and apps should think about traffic at first.

[HPG]

Coinsecure down again

[bitcoinsforall]

Coinsecure down again

The worst thing I could see was the app which I never used for a month and had the same data as updated a month ago and even after updating the App, it was showing the same 1-month-old price.So had to remove the app and install again and now I can see the latest ones.Will this kind of issue be fixed or every time we have to remove the app and install again?

[HPG]

I access coinsecure from my MacBook since they don't have an iOS app.

So my ref was for their site being down now and again on my computer

[erikalui]

There is always an issue with accessing coinsecure and I've been facing it since a month. I contact the support or Benson and then my problem gets solved but currently too the site is down and I cannot access it.

[bitcoinisbest]

The reason why CS is down is due to server load. Does this means there is again a sudden rise in the number of users on the site due to which server might not be able to take the load of users? But I think their mobile app is working fine so users need to use their app for withdrawal.

[Benson Samuel]

The reason why CS is down is due to server load. Does this means there is again a sudden rise in the number of users on the site due to which server might not be able to take the load of users? But I think their mobile app is working fine so users need to use their app for withdrawal.

Have been trying to fix and solve this traffic build up again..
We never expected to ever see numbers like this on concurrent users and have been at it everyday, trying to get more and more optimisations in place.
Web seems to be our pain point, as mobile and api have been working flawlessly, so we are rewriting many parts of our web code and it is really extensive and tricky.

Gonna take a short while longer, but the next few releases and fixes are going to solve a lot of the load issues.

[polynesia]

There is a message which says "Fiat deposits and withdrawals are being delayed due to heavy backlog".
When is this expected to get resolved?

[shashankparewar]

The reason why CS is down is due to server load. Does this means there is again a sudden rise in the number of users on the site due to which server might not be able to take the load of users? But I think their mobile app is working fine so users need to use their app for withdrawal.

Have been trying to fix and solve this traffic build up again..
We never expected to ever see numbers like this on concurrent users and have been at it everyday, trying to get more and more optimisations in place.
Web seems to be our pain point, as mobile and api have been working flawlessly, so we are rewriting many parts of our web code and it is really extensive and tricky.

Gonna take a short while longer, but the next few releases and fixes are going to solve a lot of the load issues.

Whats up with the KYC verification process? Zebpay does it in two days. Coinsecure are not able to do it since four days.

[SimonJones]

The website design and layout is bad. They should just have copied the design of a popular exchange like Bittrex or Poloniex. Clean and easy to use.

This site is also easy on the eyes and easy to use https://exchange.coss.io/

[onrise]

I am not sure what exactly is the reason due to which from past couple of days the deposits and withdrawals are not being getting cleared due to the heavy backlog . This has happened many times before as well and I am worried that this will certainly not help CS much because they should have come up in such situation when the withdrawals are more or deposits. Because people get struck when they require the money or they have deposited money to buy btc and they cannot buy it.

[bitcoinsforall]

I am not sure what exactly is the reason due to which from past couple of days the deposits and withdrawals are not being getting cleared due to the heavy backlog . This has happened many times before as well and I am worried that this will certainly not help CS much because they should have come up in such situation when the withdrawals are more or deposits. Because people get struck when they require the money or they have deposited money to buy btc and they cannot buy it.

I did a withdrawal on Monday for an amount less than 5k and it has been verified withdrawal still I am yet to receive the money.Agreed that Coinsecure is the best exchange but they really have the worst staff to complete all these deposits/withdrawals.The request for KYC verification took around 10 days whereas others complete in a day or two.

[bece]

I think Coinsecure is not working properly. It showing a lot of issues. The time taking to verify KYC is too long (up-to 15 days).

[Blackshadow007]

I think Coinsecure is not working properly. It showing a lot of issues. The time taking to verify KYC is too long (up-to 15 days).

Sometime you need to be a bit more patient when you accessing India's most crowded bitcoin exchange , CS need to have more support staff to ease these huge loads and i hope they do that cause only thing lacking mostly and majorly now is support staff / Live support .

[Paranandi]

coinsecure's website is down the whole day! Message - we will be back soon Please visit our mobile app - I cant find their mobile app on IOS - does coinsecure have a IOS app?

Its been 2 full days since my withdrawal request - NO RESPONSE to my email yet

How long does it usually take for coinsecure to process withdrawals ?   if coinsecure is this slow they kill any arbitrage opportunities

How are other exchanges(zebpay, unocoin) withdrawal timelines?

Many Thanks

[erikalui]

coinsecure's website is down the whole day! Message - we will be back soon Please visit our mobile app - I cant find their mobile app on IOS - does coinsecure have a IOS app?

Its been 2 full days since my withdrawal request - NO RESPONSE to my email yet

How long does it usually take for coinsecure to process withdrawals ?   if coinsecure is this slow they kill any arbitrage opportunities

How are other exchanges(zebpay, unocoin) withdrawal timelines?

Many Thanks

These days coinsecure is facing too many issues. Earlier the withdrawals were processed in few hours but now it takes over 4 working days to receive payments. Unocoin takes 2-3 working days and till now I've never faced any delays.

[Blackshadow007]

coinsecure's website is down the whole day! Message - we will be back soon Please visit our mobile app - I cant find their mobile app on IOS - does coinsecure have a IOS app?

Its been 2 full days since my withdrawal request - NO RESPONSE to my email yet

How long does it usually take for coinsecure to process withdrawals ?   if coinsecure is this slow they kill any arbitrage opportunities

How are other exchanges(zebpay, unocoin) withdrawal timelines?

Many Thanks

These days coinsecure is facing too many issues. Earlier the withdrawals were processed in few hours but now it takes over 4 working days to receive payments. Unocoin takes 2-3 working days and till now I've never faced any delays.

Not sure about withdraw but my deposit over 4 days pending and not verified .

[SimonJones]

My deposit came through after about 4 days.

[erikalui]

Now site is still not working. Unable to login.

[Benson Samuel]

Now site is still not working. Unable to login.

Reset your password.
We migrated a lot of old data, but some we just couldn't, cos we don't know the password ourselves to ensure salts were correctly applied during migration.
Everything else should be as is.
Its fast.. and handling a lot of load already..

Think a day or 2 and deposits and withdrawal queues will stabilise and things should work as intended.
Still some small fixes to go.

Added Exchange BTC Wallet to the main wallet, to make things easier..
Fixed a lot of teenies along the way.

Mobile may not be optimised for the latest version as yet.

[HPG]

WOW today after a long time it feels smooth to use Coinsecure.

[deadlypk]

Hi Benson Samuel,
Coinsecure App is not working still after 3 weeks. Is this the way a 24*7 exchange App should be operated.
Worst is your technical team do not have any ETA on the same.

Website is also not working properly, exchange data is not being updated along with completed\pending transactions.

[Benson Samuel]

Hi Benson Samuel,
Coinsecure App is not working still after 3 weeks. Is this the way a 24*7 exchange App should be operated.
Worst is your technical team do not have any ETA on the same.

Website is also not working properly, exchange data is not being updated along with completed\pending transactions.

App is going to take a bit longer, but is being overhauled to a much more efficient version. Most of the app is working, apart from some functions, that we just could not keep alive after the last stability update. Will try to fix more before the new version is out.
I am sure that web is working fine. At worst, your data may not auto update, but a quick refresh should show all.
Will look into web though, I have not experienced or got any reports about the same in terms of data not updating..

[Benson Samuel]

Hi Benson Samuel,
Coinsecure App is not working still after 3 weeks. Is this the way a 24*7 exchange App should be operated.
Worst is your technical team do not have any ETA on the same.

Website is also not working properly, exchange data is not being updated along with completed\pending transactions.

App is going to take a bit longer, but is being overhauled to a much more efficient version. Most of the app is working, apart from some functions, that we just could not keep alive after the last stability update. Will try to fix more before the new version is out.
I am sure that web is working fine. At worst, your data may not auto update, but a quick refresh should show all.
Will look into web though, I have not experienced or got any reports about the same in terms of data not updating..

sometimes Buy and Sell rates are not auto updated in buy/sell column ,though quick refresh does the trick.

yeah, i drop subscriptions in the backend after some time..
Now that the platform is super stable, i should be able to hold the connection much much longer..
Will make some changes next week, once the next rollout of instant fiat deposits is done...

For now, think its holding a strong socket connection for few hours and then dropping some feeds..

[midelou]

I don't know what is wrong with Coinsecure but I will tell you this: It took 2 months to verify my account.   My first withdrawal to my bank account took 2 days. Recently I tried to log in. I couldn't. Tried resetting password. Couldn't reset.  Sent email days ago before 2nd of Oct but no reply till now. Are they short on staff or what?  

I like Unocoin. Same day withdrawal if you make the request between 10 and 11 am on a working day.

Edit: Right after posting here, I went to to Coinsecure website and tried the resetting password option to reset password and log into my account. It worked this time. I can log in. Those people should have informed me that they have solved the problem. Grrr.....

[Benson Samuel]

Edit: Right after posting here, I went to to Coinsecure website and tried the resetting password option to reset password and log into my account. It worked this time. I can log in. Those people should have informed me that they have solved the problem. Grrr.....

Yup, things have been pretty darn smooth over the last week or 2.. Lots and lots has gone into making this happen.
Yesterday, we hit 300% of traffic and requests compared to the last time we crashed, and the monitors did not even touch 1%.

We did send out a stability mailer, will ask the guys to repeat the mailer.

[BlueStone]

I made INR withdrawal yesterday morning but funds are not credited to bank account yet. Kindly make withdrawal platform more smoothy and speedy.
Every time I make a withdrawal it takes too much time to transfer the amount.

[Babyfaceless]

Sometimes there are coinsecure because other banks are aware of the bank because the bank also needs money to get the people to work.

[baristor]

Dear Benson are you the owner of coinsec ? If so please PM me.


Also recently there were some major technical issues in your site ?