on 15 of AUG, i've got a message from CEX over here, saying they are terribly sorry for this isse and asking for user id so they can investigate this case.
no further updates so far......
p.s. forget about telephone number from google no point of calling as i assumed before.
still same problem....
I'm pretty sure that i've heard similar accusations recently regarding cex.io not being able to pay out withdrawals in time.
Lookingc at the screenshot the amounts involved here are by no means small and i think that you deserve your funds back with compensation for being so slack on the customer support and time it takes to respond to a simple inquiry.
Though, it seems like ETH withdrawals are still working fine. Is there any chance you could cancel the withdrawal request and go exchange BTC for ETH and withdraw?