<SOLVED> - CRYPTONATOR BUG TIME LOCKED ~$2K for 10 YEARS AND HAS NOT FIXED IT

[bestever]

"
What happened::
A Cryptonator "bug" time locked 0.53BTC for 10 years, they admit the bug and will not respond further nor release my funds.

Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=334380

Reference Link:
N/A

Amount Scammed:
0.53 BTC

Payment Method:
ZEC -> BTC (auto payment)

Proof of Payment:
See next post inline

PM/Chat Logs:
See email/message chain in next post

Additional Notes:

I setup a Cryptonator account to use for auto conversion of mining proceeds.  Everything was going smoothly for a few weeks until a "bug" caused their software to double credit my account for some ZEC deposits.  Without contacting me, they immediately time locked my account for ~10 years.  I reached out to customer service 8 days ago, they responded informing me of the bug and directing me to deposit/convert funds to cover the double credits.  I immediately did this, wrote back and informed them, respectfully requesting they release the lock and reimburse me for any fees.  Crickets.  Two days later I opened another ticket, no response.  Two days ago I sent a PM to their account here expressing my displeasure and pleading with them to resolve the issue to avoid me having to make a public post about it to get their attention.  Nothing.  I PMd them again yesterday (at a time when their account reflected they were online), unsurprisingly, I got no response and my funds are still locked.

Here is the thing, I know that others have falsely accused Cryptonator of being a scam and I did my due diligence on their service prior to depositing any funds there.  In my opinion, for the most part it is a legit service.  However, there have been many complaints about customer service and in this instance their inability and/or refusal to resolve this issue has resulted in a deprivation of my BTC - in theory FOR 10 YEARS - because their software had a bug.  I have  heard nightmare stories about it taking years to resolve issues with Cryptonator and I cannot wait that long.  I recently graduated with a ton of debt; I was mining/trading to try to get enough money together so that I can pay my electric bill until I begin working in October.  I NEED these funds and while a week might not sound like a lot having $2k which represents most of the money I have to my name unavailable in a time when I need it desperately is not only tantamount to a scam but actual cruelty.  

Please, any help anyone could provide, at all, would be greatly appreciated.

[1714817996]

1714817996

[bestever]

https://ibb.co/c23UWa
The funds are being held hostage at no fault of my own.

https://ibb.co/f7KExF
Here is what could be accurately describe as a F-U timelock

https://ibb.co/cZTwBa
Funds I converted to cover Cryptonator's mistake

https://ibb.co/cqik4v
Example of double credits

https://ibb.co/gqSCjv
Again

https://ibb.co/n2N1cF
Again, again.

[bestever]

Email response to initial ticket:

 Cryptonator support (Cryptonator)

Aug 8, 22:16 CEST

Hello

Thanks for reaching out!

Due to a bug in the transaction processing script (already resolved) several transactions were mistakenly credited twice to your balance.

You can check this in your ACTIVITY

2017-08-07 12:06:41 | 66ae6d9845a98398df924de9256125d8d624f843c113a99f5f78285e7e356584 | 0.10297598 | zcash |
2017-08-07 12:59:39 | 972163c1cbf7993ae4eecd29fcad828a9bc71e5acf168c8b8b39576790ae0c5e | 0.14169800 | zcash |
2017-08-07 13:00:02 | 828035ec06871c61623b731dd1a91edda9e8d5d5df249c776b01c377a016dbf3 | 0.13672250 | zcash |
2017-08-07 13:00:12 | f902c35f39bf1c032b77d6b92a58c23c105f538b8f94e60584bcf6c076b75da2 | 0.39676905 | zcash |
2017-08-07 23:48:10 | 5c0e7673dc3f8252ab8914a88f17d9372712dfb20f98c1199ecc7188cb5f1730 | 0.13748669 | zcash |
2017-08-07 23:51:15 | 61354abe5c13cf7320cd7059748e2e51574ff2fe4d5cd6ce72329927db6cd2d1 | 0.01842916 | zcash |
2017-08-07 23:49:41 | a0892b85865c64735a1021cf060006cfc7bf81b41d8fec2ef5a1f47ce6139b1d | 0.12544960 | zcash |
2017-08-08 03:01:04 | 5f5d850158c62bb82ad700d71e53f29e0e867a934b4e0fc77d0d0dcbaf4892a3 | 0.15828749 | zcash |

We kindly ask you to deposit the total amount of 1.21781847 ZEC back to your Zcash account (via our internal exchange or via a deposit from an external address) so we could debit these mistakenly credited amounts and release the hold.

Please apologize for the inconvenience!

Here are my PMs attempting to solve the issue again:

URGENT Locked Funds: ******@yahoo.com
« Sent to: teamcryptonator on: August 11, 2017, 10:35:50 PM »
   Reply with quoteQuote ReplyReply Remove this messageDelete
!!! WARNING: This user is a newbie. If you are expecting a message from a more veteran member, then this is an imposter !!!
Hello.

Your website time locked my funds for 10 years after a software bug caused you to double credit some ZEC deposits to my account. I opened a support ticket #40108 to which a response came directing me to deposit or exchange funds to meet the amount of the double credits. I did so. I then replied twice more and received no response.

I opened another ticket #40330 two days later when I received no further response. My funds are still locked and I am VERY upset. Your software made a mistake which I am understanding of but you made zero effort to resolve my lock and have been holding roughly $2000 of my money hostage for a week. I want this problem resolved immediately and I want any transaction fees I incurred because of this bug refunded.

I have been, up to this point, very satisfied with your service and I am also aware of the negative publicity of having "SCAM" rumors spread around and how it costs you business which is why I am contacting you directly here instead of calling to public attention that your software bug locked up my crypto, at no fault of my own and you have not resolved the matter in four days time. Frankly, not having access to that crypto has cost me at least another half a BTC this week and I am becoming ever more perturbed as time goes on without a resolution. I get that your help desk is busy but this should've been a priority. Please solve this problem now so we can move beyond it amicably.

Feel free to PM me back here or email me at the account registered in the email attached to the helpdesk tickets referenced above.

Thank you in advance for your swift resolution of the situation you caused.

__________________________

And the second:

URGENT - TIME LOCKED FUNDS - PLEASE REPLY
« Sent to: teamcryptonator on: August 13, 2017, 05:03:55 PM »
   Reply with quoteQuote ReplyReply Remove this messageDelete
!!! WARNING: This user is a newbie. If you are expecting a message from a more veteran member, then this is an imposter !!!
Hello,

I see that you are online and wanted to follow up on my message from yesterday.  I understand that you have a policy of not disclosing information about your customers so for the sake of seeking a swift resolution please contact me here or via my email or just remove the lock.  I cannot express to you how upset I am nor the length I will go to seek a resolution to this issue.

Thank you.

[Vod]

I have tagged the account asking the user to respond to your accusation.

[bestever]

I have tagged the account asking the user to respond to your accusation.

Thank you for your assistance; I genuinely appreciate it.  To the extent my assertions could yet be considered an "accusation" please see the updated screenshots of the current state of affairs, with your post in the background.  I suppose I could pull the headers from the email reply to verify they actually came from a known Cryptonator address (and I will if necessary) but I wanted to say here that I have absolutely no reason to fabricate the situation.  I am not claiming that my fund were outright stolen nor that they were sent to the wrong address - hell, I have even agreed to cover the deficient ZEC balance created by their own software glitch - I simply want the lock on my funds removed and any charges I incurred because of this fiasco to be refunded.  I mean, I understand the purpose of a time lock for security purposes particularly in the situation where a user changes email addresses, forgets a password, or alters a deposit address, but please to be coming on here - ten years - this is absolutely ridiculous.

Further, it is difficulty to suss out any real information on the service at face value as the domain is privately registered so I doubt it would be possible to verify communications at least in my admittedly inchoate understanding of the interwebs (trace/host ends in the middle of Russia without more).

http://imgur.com/a/W6ZXw

[bestever]

... and crickets.  Time lock still in effect.  No contact from the website; no response to my help desk ticket.  Nothing.

[bestever]

16 days - still no resolution and no response here or otherwise.  Is there anything else I can be doing to move this forward or am I simply SOL if they do not make it right?

[latosha]

16 days - still no resolution and no response here or otherwise.  Is there anything else I can be doing to move this forward or am I simply SOL if they do not make it right?

10 years? its scam move on you will not refund you btc i think

[bestever]

16 days - still no resolution and no response here or otherwise.  Is there anything else I can be doing to move this forward or am I simply SOL if they do not make it right?

10 years? its scam move on you will not refund you btc i think

I mean, I understand the lock - they needed a way to make sure the deficient balance was resolved and had I withdrawn the whole amount they would have been out BTC.  They also have an account here that has been otherwise in good standing and I have seen other threads where they have resolved users issues similar to this; in fact, I have not found a single thread on this forum where it was not eventually resolved.  However, I have seen it take 12 months and I simply cannot afford to wait for that. 

I do not think Cryptonator is an out-and-out scam and up to this point, I had been very pleased with their service.  I just do not know what else to do and was hoping that (as I have seen in the past) perhaps someone on this forum with a connection to them/respected member might take pity on me and try to speed up the process and get a response.

[Slow death]

report the authorities, you can do it here https://www.ic3.gov/default.aspx


you can search in more places where you can report them, if they are not responding you mean they do not take you seriously. don't expect negative feedback will solve your problem, you searched them for many days and they simply ignored you. do something You would in real life, report them the authorities.

[bestever]

report the authorities, you can do it here https://www.ic3.gov/default.aspx


you can search in more places where you can report them, if they are not responding you mean they do not take you seriously. don't expect negative feedback will solve your problem, you searched them for many days and they simply ignored you. do something You would in real life, report them the authorities.

Thank you for the suggestion!

The reason this is so serious right now to me is because I just finished law school and will not start work until October.  That said, I have discussed options with friends and there are several potential remedies, though admittedly most of them will cost more than $2,000 even if I filed my own paperwork.  Here, the company has spent many thousands of dollars on development, branding, website, iOS, Android apps, etc.  I cannot see how it is worthwhile to snub me, be angry about the negative publicity, and simply do nothing.

In addition to reporting them basically everywhere, which I am certain a savvy tech company would be aware might happen (and hence has obfuscated their real identity) what they probably do not realize is that it is relatively easy and almost costless to get a TRO vs Apple and Google to stop pushing the app on their markets for consumer fraud purposes (assuming they do not provide an answer which would necessarily disclose their identity and allow for further potential legal action).  Also, because they have availed themselves of GoDaddyś private registration service they have brought themselves within the jurisdiction of the United States for both civil and criminal actions related to the website business.  There are punitive damages available in Nevada, 3X dispute for tort claims and accessory to fraud is criminal so they are uncapped.  

Further, there has been a crackdown in New York State on online fraud generally and draconian regulations on cryptocurrency specifically.  Absent some sort of diplomatic justification, I cannot see how they could both keep the website/brand they built and not answer in the U.S. on civil and criminal charges for this (FYI: grand larceny is a felony and in most states, $500-$1000 is enough to meet the threshold).

I guess what I am trying to get at here is not so much the eventuality that I might be able to resolve the situation with them (though I probably could not do so expediently without all of your help) but more so that I believe in this community and the ability to resolve disputes without judicial interference, otherwise lest the whole of this ecosystem is simply the next smartest thief.

I will get these funds back, as a matter of principle.  In two months time, though I may literally not have access to electricity or food and have to sleep on random sofas in the meantime I will be empowered to make their lives miserable.  Or rather, to force a choice to resolve my situation or abandon the website.  I do not want it to come that.  I just want recognition and resolution.  But I am willing to accept vindication if I continue to be taken as a fool.

[Slow death]

...

They have their profits every day, they have no problem giving you back what they are for right and if they did not give you back it was because they did not want to give back, that is theft!

Is it fair that you get hurt?

Is it fair that you have to suffer so much humiliation with your own money? No!

You should report them everywhere, if they do it with you, of course there must be more people going through the same situation and these people do not come in the bitcointalk complain.

[stongench]

"
What happened::
A Cryptonator "bug" time locked 0.53BTC for 10 years, they admit the bug and will not respond further nor release my funds.

Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=334380

Reference Link:
N/A

Amount Scammed:
0.53 BTC

Payment Method:
ZEC -> BTC (auto payment)

Proof of Payment:
See next post inline

PM/Chat Logs:
See email/message chain in next post

Additional Notes:

I setup a Cryptonator account to use for auto conversion of mining proceeds.  Everything was going smoothly for a few weeks until a "bug" caused their software to double credit my account for some ZEC deposits.  Without contacting me, they immediately time locked my account for ~10 years.  I reached out to customer service 8 days ago, they responded informing me of the bug and directing me to deposit/convert funds to cover the double credits.  I immediately did this, wrote back and informed them, respectfully requesting they release the lock and reimburse me for any fees.  Crickets.  Two days later I opened another ticket, no response.  Two days ago I sent a PM to their account here expressing my displeasure and pleading with them to resolve the issue to avoid me having to make a public post about it to get their attention.  Nothing.  I PMd them again yesterday (at a time when their account reflected they were online), unsurprisingly, I got no response and my funds are still locked.

Here is the thing, I know that others have falsely accused Cryptonator of being a scam and I did my due diligence on their service prior to depositing any funds there.  In my opinion, for the most part it is a legit service.  However, there have been many complaints about customer service and in this instance their inability and/or refusal to resolve this issue has resulted in a deprivation of my BTC - in theory FOR 10 YEARS - because their software had a bug.  I have  heard nightmare stories about it taking years to resolve issues with Cryptonator and I cannot wait that long.  I recently graduated with a ton of debt; I was mining/trading to try to get enough money together so that I can pay my electric bill until I begin working in October.  I NEED these funds and while a week might not sound like a lot having $2k which represents most of the money I have to my name unavailable in a time when I need it desperately is not only tantamount to a scam but actual cruelty.  

Please, any help anyone could provide, at all, would be greatly appreciated.

You are not the only one having troubles with them, yesterday at 11:14 UTC-05:00 I sent 0.607 btc to a store wallet to pay for some items, cryptonator market transaction as sent and gave me this transaction id abe5c3e1f18837a733bffea333df160f31361822c13a0e4cf4824cb457d737d8
as you can see in blockchain this transaction is not found, I did contact customer support via email and the only thing the asked me was withdrawal wallet, after that I haven't hear about them. 2k lost  

UPDATE: transaction entered blockchain today, so Im happy and my problem is solved

[bestever]

"
What happened::
A Cryptonator "bug" time locked 0.53BTC for 10 years, they admit the bug and will not respond further nor release my funds.

Scammers Profile Link:
https://bitcointalk.org/index.php?action=profile;u=334380

Reference Link:
N/A

Amount Scammed:
0.53 BTC

Payment Method:
ZEC -> BTC (auto payment)

Proof of Payment:
See next post inline

PM/Chat Logs:
See email/message chain in next post

Additional Notes:

I setup a Cryptonator account to use for auto conversion of mining proceeds.  Everything was going smoothly for a few weeks until a "bug" caused their software to double credit my account for some ZEC deposits.  Without contacting me, they immediately time locked my account for ~10 years.  I reached out to customer service 8 days ago, they responded informing me of the bug and directing me to deposit/convert funds to cover the double credits.  I immediately did this, wrote back and informed them, respectfully requesting they release the lock and reimburse me for any fees.  Crickets.  Two days later I opened another ticket, no response.  Two days ago I sent a PM to their account here expressing my displeasure and pleading with them to resolve the issue to avoid me having to make a public post about it to get their attention.  Nothing.  I PMd them again yesterday (at a time when their account reflected they were online), unsurprisingly, I got no response and my funds are still locked.

Here is the thing, I know that others have falsely accused Cryptonator of being a scam and I did my due diligence on their service prior to depositing any funds there.  In my opinion, for the most part it is a legit service.  However, there have been many complaints about customer service and in this instance their inability and/or refusal to resolve this issue has resulted in a deprivation of my BTC - in theory FOR 10 YEARS - because their software had a bug.  I have  heard nightmare stories about it taking years to resolve issues with Cryptonator and I cannot wait that long.  I recently graduated with a ton of debt; I was mining/trading to try to get enough money together so that I can pay my electric bill until I begin working in October.  I NEED these funds and while a week might not sound like a lot having $2k which represents most of the money I have to my name unavailable in a time when I need it desperately is not only tantamount to a scam but actual cruelty.  

Please, any help anyone could provide, at all, would be greatly appreciated.

You are not the only one having troubles with them, yesterday at 11:14 UTC-05:00 I sent 0.607 btc to a store wallet to pay for some items, cryptonator market transaction as sent and gave me this transaction id abe5c3e1f18837a733bffea333df160f31361822c13a0e4cf4824cb457d737d8
as you can see in blockchain this transaction is not found, I did contact customer support via email and the only thing the asked me was withdrawal wallet, after that I haven't hear about them. 2k lost  

UPDATE: transaction entered blockchain today, so Im happy and my problem is solved

Thank you for sharing.  I am happy that your problem has been resolved and that customer service responded to you.  They have not, yet, responded to me again nor resolved my issue, unfortunately.  I am going to wait another 24 hours or so because I am really trying to give them the benefit of the doubt and then I am going to start doing everything I can to protect other users in the United States from having the same experience as me. 

[bestever]

As of 6:15 PM EST today; the hold has been removed.

Customer service apologized for the delay - three weeks time.

Thank you for all of your help.

[teamcryptonator]

Hello, please remove feedback negative trust with our account!
We have resolved the issue of user (bestever) accused us, sorry for the delay and didn't respond in this forum in past time.

Best Regards!

[bestever]

Hello, please remove feedback negative trust with our account!
We have resolved the issue of user (bestever) accused us, sorry for the delay and didn't respond in this forum in past time.

Best Regards!

I marked the thread Solved as soon as you made good on my account - though you did entirely fail to compensate me for my time/effort/loss or even the transaction fees I incurred because of your software glitch.  That said, I never placed the negative trust on your account (or even know how to do so if I did have the authority so do which I'm pretty sure I do not) so I cannot resolve that issue for you.

[erguno]

IT WAS 10 DAYS !!!

My two transactions are also lost ! I opened 2 different tickets but no answer. These transactions are not first. I got more than 50 payments to my wallet but these two are not visible in my wallet. No Pending, lost.

Is there any suggestion ?

My Wallet is t1WCdU5yy6nxpGve2zran4ZDugKV6nv7kn1
and transactions are
86f0934297cc5e5ca5a83100637a3491383c251b9ea643d2f183b89de116294f -- Dec 28, 2017 9:21:45 AM --&gt; 0.01981 ZEC
e0c2bd8717b09badd40440c668667d9ba4549ba81012c52bd194c1f7e1ccd9c7 -- Jan 8, 2018 11:50:04 AM --&gt; 0.01037 ZEC