Bithubm Withdraw Problem

[JackPorters]

Hi everyone!

I`m a foreigner and I have a problem with the withdrawal on Bithumb.

I have total verification, and when I made deposit and withdrawal on small amount - everything worked correct.

But, after I made a deposit for a bigger amount - I was blocked off any possibility of withdrawal any assets.

No KRW withdrawal, no BTC, no ETH - Nothing!


I send my korean ID-Card, my Foreigner Passport, and other documents, I send it many times.

I made request here: https://www.bithumb.com/u3/US343   
And also send my documents.

Also I send my ATM Transfer Certificate History with date and amount my last KRW deposit. 


And all that I receive in answer, this text:

안녕하세요 빗썸고객센터입니다.

답변을 드리기 앞서 사전안내드립니다.

1.출금/레벨증빙자료는 홈페이지 상단 고객지원-출금/레벨증빙자료 카테고리에 올려주시기

바랍니다.

2.OTP해제요청 시 대면신분증(얼굴과 신분증이 한화면에 나온 사진) 과 요청 날

짜가 적힌 메모지도 한화면에 나오게끔 촬영해서 해당 메일로 보내주시기바랍니다.

3.압수수색 영장수신은 팩스로 접수해주시기바랍니다.

4.기타문의는 1661-5566으로 보내주시기바랍니다.

감사합니다.


They have all my documents and all my request.

What can I do???

Who can help me?

Thanks to all!

[hakunaking]

There was a big hacking attack at bithumb from some chinese korean, after this attack Bithumb locked all the hacked account.
To unfreeze your account you need to upload your ID or passport.
And contact customer service to unfreeze your account.

If you had a google OTP on your account you need a selfie with your ID or passport.

If you have a further question or need a translation send me a message

[hakunaking]

Hi everyone!

I`m a foreigner and I have a problem with the withdrawal on Bithumb.

I have total verification, and when I made deposit and withdrawal on small amount - everything worked correct.

But, after I made a deposit for a bigger amount - I was blocked off any possibility of withdrawal any assets.

No KRW withdrawal, no BTC, no ETH - Nothing!


I send my korean ID-Card, my Foreigner Passport, and other documents, I send it many times.

I made request here: https://www.bithumb.com/u3/US343   
And also send my documents.

Also I send my ATM Transfer Certificate History with date and amount my last KRW deposit. 


And all that I receive in answer, this text:

안녕하세요 빗썸고객센터입니다.

답변을 드리기 앞서 사전안내드립니다.

1.출금/레벨증빙자료는 홈페이지 상단 고객지원-출금/레벨증빙자료 카테고리에 올려주시기

바랍니다.

2.OTP해제요청 시 대면신분증(얼굴과 신분증이 한화면에 나온 사진) 과 요청 날

짜가 적힌 메모지도 한화면에 나오게끔 촬영해서 해당 메일로 보내주시기바랍니다.

3.압수수색 영장수신은 팩스로 접수해주시기바랍니다.

4.기타문의는 1661-5566으로 보내주시기바랍니다.

감사합니다.


They have all my documents and all my request.

What can I do???

Who can help me?

Thanks to all!

And also i highly recommend not to make a trade with Bithumb, they are the biggest but they are the shittest

[JackPorters]

There was a big hacking attack at bithumb from some chinese korean, after this attack Bithumb locked all the hacked account.
To unfreeze your account you need to upload your ID or passport.
And contact customer service to unfreeze your account.

If you had a google OTP on your account you need a selfie with your ID or passport.

If you have a further question or need a translation send me a message

Thank you for the answer!

I created my account on Bithumb after hacking atack.

I made deposit and withdrawal any times, and all was well.

So, now it`s not well.....

I send my bankbook and other documents....

Now, all I can do  - is wait

Thank you for your help!

[szon0111]

Can you screen capture and upload what you see when you're trying to make the withdrawal?
I might be able to help.
I am guessing you became the victim of their latest 72hr hold(f'n stupid I know).

[Kn_os]

Hi everyone!

I`m a foreigner and I have a problem with the withdrawal on Bithumb.

I have total verification, and when I made deposit and withdrawal on small amount - everything worked correct.

But, after I made a deposit for a bigger amount - I was blocked off any possibility of withdrawal any assets.

No KRW withdrawal, no BTC, no ETH - Nothing!


I send my korean ID-Card, my Foreigner Passport, and other documents, I send it many times.

I made request here: https://www.bithumb.com/u3/US343  
And also send my documents.

Also I send my ATM Transfer Certificate History with date and amount my last KRW deposit.  


And all that I receive in answer, this text:

안녕하세요 빗썸고객센터입니다.

답변을 드리기 앞서 사전안내드립니다.

1.출금/레벨증빙자료는 홈페이지 상단 고객지원-출금/레벨증빙자료 카테고리에 올려주시기

바랍니다.

2.OTP해제요청 시 대면신분증(얼굴과 신분증이 한화면에 나온 사진) 과 요청 날

짜가 적힌 메모지도 한화면에 나오게끔 촬영해서 해당 메일로 보내주시기바랍니다.

3.압수수색 영장수신은 팩스로 접수해주시기바랍니다.

4.기타문의는 1661-5566으로 보내주시기바랍니다.

감사합니다.


They have all my documents and all my request.

What can I do???

Who can help me?

Thanks to all!

was this issue resolved?  or they didn't send your coins even after 72 hours of waiting?