NOTICE OF ACCOUNT CLOSURE AND PENDING DISABLEMENT

[Doctor.Strange]

The email you posted in the OP literally says where you can send your ID documents and proof of residency to.

Per the email you posted, send your documents to support@coinbase.com -- you have no way of knowing if this email "is not working"

Because when I sent them email on support@coinbase.com, I got this reply.

Thank you for contacting Coinbase.

In an effort to more quickly respond to requests, directly emailing support@coinbase.com is no longer enabled.

This definitely means they no longer respond to support email.

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[poordeveloper]

Contact CoinBase support without logging into your account:

https://support.coinbase.com/customer/portal/emails/new

You are able to chat and open a support ticket.

[Doctor.Strange]

Contact CoinBase support without logging into your account:

https://support.coinbase.com/customer/portal/emails/new

You are able to chat and open a support ticket.

I already opened a support ticket, no reply from them yet.

[Doctor.Strange]

Most pathetic support I've ever seen.

[xypos]

Hello,
Today I try to login to my Coinbase wallet and got this error.

Our records indicate that you have attempted to log in to your Coinbase account from a country in which Coinbase is prohibited by law from doing business (Iran (Islamic Republic of)) per the sanctions imposed by the U.S. Treasury Department’s Office of Foreign Assets Control or other governing bodies. As a result, your account has been restricted.

If you are not a resident of a sanctioned country or otherwise have received this notification in error, please contact us at support@coinbase.com and provide us with a copy of a current, government-issued ID and proof of your current address, such as a utility bill or rental agreement.

If, however, Coinbase concludes that you reside in a prohibited region or are violating applicable sanctions in any way, your account will be closed and Coinbase will take any other actions required by law.

Is there any solution, anyone can solve?
I have submitted a appeal already to enable my account again.

It's quite strange. Have you ever gotten weird confirmation emails for login for coinbase when you haven't even logged in? Since you said that you don't live in iran then it's either you used a proxy/VPN that is Iran-based or some Iranian hacker had your password.

In any case i think that coinbase should have at least done better by providing the IP address so you can check where the problem stems from.

If they close your account, then i'm pretty sure you don't get your coins back. As QS said, it is really up to the US government as they are the people who implemented these regulations.

Just provide the documents to them. How much did you even have in there? if it's a small amount don't even bother.

I didn't login from Iran, this is bullshit by Coinbase, a lot of people are complaining about it, coinbase is blocking their accounts without any reason. I have almost $1000+ in account and worried about it.

Yeah, i've heard a lot about the complaints as well. However are you sure that you didn't receive any sort of confirmation emails that were out of the norm?

Also, why are you not able to provide them with the ID? Do you live in another restricted country or anything? Usually if your account gets shut down by coinbase for having gambling or dark web related activity and no court order is filed then they usually let you withdraw your coins to another wallet, you just can't use coinbase's services. Not sure about sanctioned countries though.

Most pathetic support I've ever seen.

One of the most pathetic. But Mr. Armstrong says that he is upgrading the support crew. Not sure if it's going to make a difference.

[romani245]

Because when I sent them email on support@coinbase.com, I got this reply.

Thank you for contacting Coinbase.

In an effort to more quickly respond to requests, directly emailing support@coinbase.com is no longer enabled.

This definitely means they no longer respond to support email.

I also got this reply from them. The only way is through the support ticket system. They respond by email, but only once they open a ticket for you. It seems you have already initiated a ticket. You will probably get 3-4 automated boilerplate emails over the next week before anyone will respond to you. They will probably take even longer in your case and possibly be even more cagey (and less responsive) with all this talk about Iran.

[Doctor.Strange]

Hello,
Today I try to login to my Coinbase wallet and got this error.

Our records indicate that you have attempted to log in to your Coinbase account from a country in which Coinbase is prohibited by law from doing business (Iran (Islamic Republic of)) per the sanctions imposed by the U.S. Treasury Department’s Office of Foreign Assets Control or other governing bodies. As a result, your account has been restricted.

If you are not a resident of a sanctioned country or otherwise have received this notification in error, please contact us at support@coinbase.com and provide us with a copy of a current, government-issued ID and proof of your current address, such as a utility bill or rental agreement.

If, however, Coinbase concludes that you reside in a prohibited region or are violating applicable sanctions in any way, your account will be closed and Coinbase will take any other actions required by law.

Is there any solution, anyone can solve?
I have submitted a appeal already to enable my account again.

It's quite strange. Have you ever gotten weird confirmation emails for login for coinbase when you haven't even logged in? Since you said that you don't live in iran then it's either you used a proxy/VPN that is Iran-based or some Iranian hacker had your password.

In any case i think that coinbase should have at least done better by providing the IP address so you can check where the problem stems from.

If they close your account, then i'm pretty sure you don't get your coins back. As QS said, it is really up to the US government as they are the people who implemented these regulations.

Just provide the documents to them. How much did you even have in there? if it's a small amount don't even bother.

I didn't login from Iran, this is bullshit by Coinbase, a lot of people are complaining about it, coinbase is blocking their accounts without any reason. I have almost $1000+ in account and worried about it.

Yeah, i've heard a lot about the complaints as well. However are you sure that you didn't receive any sort of confirmation emails that were out of the norm?

Also, why are you not able to provide them with the ID? Do you live in another restricted country or anything? Usually if your account gets shut down by coinbase for having gambling or dark web related activity and no court order is filed then they usually let you withdraw your coins to another wallet, you just can't use coinbase's services. Not sure about sanctioned countries though.

Most pathetic support I've ever seen.

One of the most pathetic. But Mr. Armstrong says that he is upgrading the support crew. Not sure if it's going to make a difference.

I'm ready to provide them my proof but where to send them?

Their support email is not working, and there's no option to send documents via ticket system. I don't know what to do, I'm worried about my funds.

I live in another country supported by Coinbase, not in any restricted country. Just waiting for reply to send them proof.

[figmentofmyass]

I'm ready to provide them my proof but where to send them?

Their support email is not working, and there's no option to send documents via ticket system. I don't know what to do, I'm worried about my funds.

I live in another country supported by Coinbase, not in any restricted country. Just waiting for reply to send them proof.

it looks like they sent you a template error message. the template was created before they stopped allowing direct emails to support@coinbase.com. i think they stopped allowing them just a few months ago due to the increase in customer base.

i know it's a shitty situation. a lot of people on several different exchanges (poloniex and bittrex come to mind) are having similar problems with frozen accounts and stuck withdrawals.

there's nothing you can do except wait for them to respond to the support ticket, and go from there. provide your proof at the earliest direct response from them. i would feel the same as you in this situation, but given how focused they are on legal compliance, i think you will get your funds back. it just might take a little while.

[Quickseller]

The email you posted in the OP literally says where you can send your ID documents and proof of residency to.

Per the email you posted, send your documents to support@coinbase.com -- you have no way of knowing if this email "is not working"

Because when I sent them email on support@coinbase.com, I got this reply.

Thank you for contacting Coinbase.

In an effort to more quickly respond to requests, directly emailing support@coinbase.com is no longer enabled.

This definitely means they no longer respond to support email.

Lol. I don't think they monitor bitcointalk very closely. I would suggest opening a thread on r/bitcoin, r/btc and/or r/bitcoinmarkets on reddit, and potentially tagging/mentioning one or more of their support personnel in the comments.

I am sure this is frustrating, however I don't think this is intentional, and is probably an oversight. I suspect they changed one procedure without changing the other.

[Doctor.Strange]

They replied me with this.

Hi there,

Thanks for reaching out. Having investigated the issue, I am working with a specialist to address it properly. We will follow-up with you as soon as we have an update.

Thank you for your patience.

What should I do now?

[Quickseller]

They replied me with this.

Hi there,

Thanks for reaching out. Having investigated the issue, I am working with a specialist to address it properly. We will follow-up with you as soon as we have an update.

Thank you for your patience.

What should I do now?

I would say you should follow up in a week or so. If you cannot login currently, you can attempt to periodically attempt to login, and if you are able to, then the issue has been resolved.

[Doctor.Strange]

They replied me with this.

Hi there,

Thanks for reaching out. Having investigated the issue, I am working with a specialist to address it properly. We will follow-up with you as soon as we have an update.

Thank you for your patience.

What should I do now?

I would say you should follow up in a week or so. If you cannot login currently, you can attempt to periodically attempt to login, and if you are able to, then the issue has been resolved.

Its still showing same error.

[Quickseller]

They replied me with this.

Hi there,

Thanks for reaching out. Having investigated the issue, I am working with a specialist to address it properly. We will follow-up with you as soon as we have an update.

Thank you for your patience.

What should I do now?

I would say you should follow up in a week or so. If you cannot login currently, you can attempt to periodically attempt to login, and if you are able to, then the issue has been resolved.

Its still showing same error.

If they sent you a reply after you sent them an email, then I think it is reasonable to say they review that email address, however they send that automatic response to discourage people from sending spam-like messages to that email address.

If there is no progress in the next several days to a week or so, and they do not respond to any of your follow-up emails, then I would suggest creating a thread on reddit in any of the subs I previously mentioned.

[Doctor.Strange]

They replied me with this.

Hi there,

Thanks for reaching out. Having investigated the issue, I am working with a specialist to address it properly. We will follow-up with you as soon as we have an update.

Thank you for your patience.

What should I do now?

I would say you should follow up in a week or so. If you cannot login currently, you can attempt to periodically attempt to login, and if you are able to, then the issue has been resolved.

Its still showing same error.

If they sent you a reply after you sent them an email, then I think it is reasonable to say they review that email address, however they send that automatic response to discourage people from sending spam-like messages to that email address.

If there is no progress in the next several days to a week or so, and they do not respond to any of your follow-up emails, then I would suggest creating a thread on reddit in any of the subs I previously mentioned.

No, I created a ticket and they replied me on that ticket that they have investigated the issue.