Hi, anyone here using btc.com wallet. Reason asking is when log into my wallet today and to my suprise everything is 0.....usd 0 ....btc 0.0000.The funny thing is all my transaction record is gone. It looks like a brand new created wallet. Wrote an email to
support@btc.com till now got no reply. Anyone beside me having this issue? Use to have about USD600 in this wallet. Have another wallet at btc.com and there is a payment pending since 21st Aug. Did send the btc on low fees.Anyone please advise or its gone for good???
It's not gone, I will DM you now. Apologies for the inconvenience caused.
This is weird, don't you claim that you have full control over your bitcoins when users use btc.com? What exactly was the issue here, and is this something that will continue to happen or has this been fixed with a permanent patch?
Hi, anyone here using btc.com wallet. Reason asking is when log into my wallet today and to my suprise everything is 0.....usd 0 ....btc 0.0000.The funny thing is all my transaction record is gone. It looks like a brand new created wallet. Wrote an email to
support@btc.com till now got no reply. Anyone beside me having this issue? Use to have about USD600 in this wallet. Have another wallet at btc.com and there is a payment pending since 21st Aug. Did send the btc on low fees.Anyone please advise or its gone for good???
I don't think that it's just you. I've seen some more people complain about the same issue. I suspect it is some sort of bug on btc.com's side, because of the fact that the entire transaction history disappeared as well. If the coins were stolen then there would be at least a record stating the time and address that it's sent to.
If you have your recovery seed you could still recover your wallet and claim your btc, i guess.
