At first I thought it was a great site and had been playing for quite some time off the 15 free spin bonus I received in as an offer in my email.
I am just testing out all the games and discovering things I really like about this particular casino.
Long story short I end up making the playthrough which was somewhere around .23 and was left with a balance of .137
I was not paying attention to how much of the bonus I had played through or checking on any of that because the purpose of a bonus is to check out a casino and to see if you actually want to deposit there and become an actual "Member"
Well I am playing a slot game when out of nowhere I am kicked out of the slot game... directed back to the homescreen which showed a balance of
BTC0
This is the conversation that followed with chat - LOL
[code][code][code]Just a heads up to anyone who is thinking of actually depositing there[code][code][code][code]
Something doesn't smell right there & I am glad I learned my lesson before I learned it with a hole in one pocket :-X
Take precaution when playing HERE
REDPIN.WIN BITCOIN CASINO
Support Agent Thu, 08/24/17 01:51:55 pm Europe/Minsk
Hello. How may I help you? Здpaвcтвyйтe! Чeм я мoгy пoмoчь Baм?
Yaya 01:52:02 pm
Hello there
I keep getting connection lost but I was playing and had 130 mbtc still playing with bonus and poof game drops and all btc gone
I still had plent y to keep playing i was not playing on auto and I did not play entire balance at all 01:53:21 pm
where did it go please
Support Agent 01:54:24 pm
Sorry but you lost your money.
Yaya 01:57:01 pm
no i was playing at 100 bet and i still had over 13000 in account balance
when I was kicked off game
I did not see message saying you have no funds please deposit
and i can not even see back in history more than a couple games
this is not good cuz I was going to deposit 2 BTC to play here before your casino does this kind of stuff 01:58:36 pm
Support Agent 01:58:54 pm
Max win from this bonus is 0.01 BTC, so other winning were confiscated
Yaya 01:59:36 pm
so where is the 0.01
?
i did not attempt to cashout
Support Agent 01:59:57 pm
You lost them
Yaya 02:00:00 pm
i am trying out the games
no when?
other winnings are confiscated when player attempts to cashout
not when they wish to play
to try games
Support Agent 02:01:01 pm
Sorry but you lost the money.
Yaya 02:01:25 pm
I do not see where
when did amount change
Support Agent 02:03:59 pm
2017-08-24 09:43:59 - 0.13754000 BTC (at this bet the bonus was over)
and at your next bet the winnings were confiscated til 0.01 BTC
2017-08-24 09:44:01 - 0.01000000 BTC
Yaya 02:04:49 pm
which I never hit 0.01 though
Support Agent 02:05:34 pm
This is the balance
Yaya 02:05:52 pm
why would they be confiscated without warning I was enjoying the games no where does it say that winnings are taken before a player attempts to withdraw
Support Agent 02:06:38 pm
Because max win from this bonus is 0.01. Sooner or later they will be confiscated anyway.
Yaya 02:07:50 pm
yes but not in the middle of a player playing without warning
I can accept it kicking me out of the game and my remaining balance be at 0.01 02:08:25 pm
but not that it kicks me out middle of playing games and then just says no balance 02:09:24 pm
Support Agent 02:09:27 pm
You played the bonus and the money were confiscated immediately automatically. Because max win is 0.01 BTC
Yaya 02:10:15 pm
so because max win is 0.01 everything is confiscated including the 0.01
Support Agent 02:10:59 pm
The money were confiscated till 0.01 and then you spent them all.
Yaya 02:12:15 pm
but it didn't even let me know that I was then playing with 0.01
Is this how this casino always is because I will be posting this on my blog to assure that NONE of my 13,000 readers play here because that is ridiculous 02:13:19 pm
I did not even try to cashout I was just enjoying the games if I can not cashout more than 0.01 why confiscate all of it before knowing if I am even going to cashout 02:14:06 pm
Support Agent 02:14:44 pm
Sorry you lost your money and since this fact we are not able to do anything.
Yaya 02:17:17 pm
Well I'm glad that my money will be spent at a legitimate casino and not here
because no where in any terms does it say that the extra winning are taken out before a withdrawal request
pops ups are sent for each level achieved but not for achieving the playthrough 02:18:16 pm
Your loss not mine
Support Agent 02:23:11 pm
Sorry but we are not able to do anything now.
Yaya 02:26:38 pm
its completely fine because now I can truly review on how wallets are monitored here and are not safe
and once my review is published your casino will be out a lot more than the MBTC I was playing with and not attempting to withdraw 02:27:37 pm
LOL
Your loss thank you
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