One more negative point about their support.
Preamble:There is one ETH token which called
Timereum [TME]. This token was listed on Novaexchange on August 13, 2017.
https://novaexchange.com/market/BTC_TME/Due to problems in the TME code, this coin trades
were cancelled by Nova admins on August 19, 2017. And they said, that this token will be delisted.
Pay attention to the volume of trading this coin. This coin traded only several days, but every day the trading volume was several bitcoins.
On Aug 21 Novaexchange had hardware failure, so admins disabled ETH and ETH tokens withdraws. Now ETH no longer in maintenance, but ERC20 tokens still in maintenance.
So a lot of old TME tokens (
about 3 000 000) now locked on this exchange.
Main part:Timereum community is very active, and developer spends a lot of time in the further development of this coin. In the near future, a new version of the token will be launched and the old tokens will be swaped.
Since a lot of TME tokens still locked on this exchange, one of the users sends email to support about TME withdraw.
And he got the next answer:
"Hi there.
Thank you for contacting us. TME has been very unstable as a coin and the transactions were taking a lot of time. The coin has no supporters and its volume hasn't overcome 0.2 BTC for more than three (3) weeks.
--
Regards,
NovaExchange support team
On Fri Aug 25 15:15:09 2017,
jevonter@gmail.com wrote:
> When will the TME wallet be fixed I am trying to withdraw and its due to be
> delisted.,"
![](https://ip.bitcointalk.org/?u=http%3A%2F%2Fpreview.ibb.co%2FiuY6cQ%2Fhjsedfg.jpg&t=665&c=zGePliO9J16i2Q)
So, what we see. Support just lied twice:
1) TME has supporters. There a lot of traders,
theirs orders are still opened. Dev is very active, and he
communicated with their support.
2) Trade volume of this coin was one of the highest on this Exchange. And it was just two weeks ago, before delisting.
PostscriptumThere is another weird message from Novaexchange support:
I apologize, I just could not believe it. But now, when I sent a letter on the issue of withdrawal another ERC20 token, I received an even more absurd answer from them!
![](https://ip.bitcointalk.org/?u=https%3A%2F%2Fpreview.ibb.co%2FcVjPhQ%2Fimage.png&t=665&c=n_m-b4-gmXyf-g)
Support complained that there are no miners in the ETH network.