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September 04, 2017, 06:53:06 PM |
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I would say that they take 14 days to proccess your refund.
I had the same issue with two different cards (Shakepay and Coinizy), and in both of them, my balance was automatically updated with the value refunded after exactly 14 days. It has something to do it the way their banks operate, so you will probably need to wait.
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