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Ngewex Yuk
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September 01, 2017, 12:45:50 AM
 #1

Dear bittrex customer support,

Why I can't withdraw my bitcoin?

My account is basic

And the message is "ACCOUNT_DISABLED See this link for more details."


what should I do, because I already sent an email to them and there is no definite guide. Help me please...


Regards,

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September 01, 2017, 01:11:21 AM
 #2

Just wait for a reply - there is nothing else you can do. If you want to hurry things, you could try to ask for support on their Slack channel.

This is a quote from an older "Bittrex disabled my account" post.

[...] They said it would take 24 hours or longer to get unlocked, but I asked nicely on the slack channel and they undisabled my account [...]

Get an invite from http://slack.bittrex.com/ and then you log on to https://bittrex.slack.com if you want to try it.

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September 01, 2017, 10:50:58 PM
 #3

There is no staff from Bittrex in the forum as far as I know, otherwise the guy would need to spend 10 hours per day here to reply to PM etc.... So better to ask them directly.

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September 02, 2017, 03:04:03 AM
 #4

Just wait for a reply - there is nothing else you can do. If you want to hurry things, you could try to ask for support on their Slack channel.

This is a quote from an older "Bittrex disabled my account" post.

[...] They said it would take 24 hours or longer to get unlocked, but I asked nicely on the slack channel and they undisabled my account [...]

Get an invite from http://slack.bittrex.com/ and then you log on to https://bittrex.slack.com if you want to try it.

Yep, slack is good choice. I had frozen withdrawal. I messaged them via slack and they confirmed it quick.
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September 02, 2017, 03:52:38 AM
 #5

Just wait for a reply - there is nothing else you can do. If you want to hurry things, you could try to ask for support on their Slack channel.

This is a quote from an older "Bittrex disabled my account" post.

[...] They said it would take 24 hours or longer to get unlocked, but I asked nicely on the slack channel and they undisabled my account [...]

Get an invite from http://slack.bittrex.com/ and then you log on to https://bittrex.slack.com if you want to try it.

Yep, slack is good choice. I had frozen withdrawal. I messaged them via slack and they confirmed it quick.

Their slack channel is the best way to go when you've got any problem regarding to there site and If OP just posted his claims here I think there's nothing will be happen to his concerns. And he should submit some tickets also for supporting documents so that bittrex staff could see it properly and take some good action when they notice it.



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September 02, 2017, 02:04:59 PM
 #6

Try to send another letter to it's support team. Usually this kind of problems is guided by their support teams. And i think its not only you who is experiencing things like this.

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September 03, 2017, 08:21:25 AM
 #7

Dear bittrex customer support,

Why I can't withdraw my bitcoin?

My account is basic

And the message is "ACCOUNT_DISABLED See this link for more details."


what should I do, because I already sent an email to them and there is no definite guide. Help me please...


Regards,

This is common with bittrex these days. Either you went over the limit for withdrawal and got your account suspended, there is a suspicious deposit from some questionable source or there was a hacking attempt/your password was reset recently.

Bittrex's support takes a long time to respond as well now... So i can't tell you how long you're going to be waiting for. Hopefully it is not too long. These are your coins and you should be able to get them back.

Anyways, as darkstar said try to reach them on slack. They are more responsive there so it seems.

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September 03, 2017, 02:44:45 PM
 #8

Is there a one account per person policy in Bittrex? My friend has an old basic account that he has been using since 2015 and has not encountered any problems with the exchange.

I also noticed the only accounts that are disabled are the new accounts. Any idea why?



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September 03, 2017, 06:36:11 PM
 #9

Is there a one account per person policy in Bittrex? My friend has an old basic account that he has been using since 2015 and has not encountered any problems with the exchange.

I also noticed the only accounts that are disabled are the new accounts. Any idea why?

Bittrex introduced last month a verification process for some accounts (due to so many accounts compromised). A newly created account has a limit of 0 BTC withdrawal per day. To increase the limit the person needs to set up 2FA. As per their TOS, Bittrex allows multi accounts at their own discretion

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September 03, 2017, 08:40:32 PM
 #10

Is there a one account per person policy in Bittrex? My friend has an old basic account that he has been using since 2015 and has not encountered any problems with the exchange.

I also noticed the only accounts that are disabled are the new accounts. Any idea why?

Bittrex introduced last month a verification process for some accounts (due to so many accounts compromised). A newly created account has a limit of 0 BTC withdrawal per day. To increase the limit the person needs to set up 2FA. As per their TOS, Bittrex allows multi accounts at their own discretion

I think the changes were more so related to the charges against BTC-E and increasing involvement in the industry by regulators like the SEC. The former definitely involved lax enforcement of AML/KYC. So they are trying to increase their verification standards to at least show good faith to regulators.

I recently set up a new account, and I believe they are enforcing Basic verification for all new accounts now. Name, address, birth date, last 4 of SSN. If they can't be verified through public records, then they allow verification by phone.

I haven't used the account, so I haven't enabled 2FA. I have a 3BTC/day withdrawal limit without 2FA. Will it increase if I enable it?

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September 03, 2017, 08:42:41 PM
 #11

i think slack channel will be of help to you, if actually you want your issue resolved as quickly as possible. signup on slack.bittrex.com

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