Fortune Jack forced me to gamble even after I told them I had a gambling problem

[FJscammedme]

I made a deposit at Fortune Jack and decided not to play there and decided to cashout. I did not make a single bet. MY withdrawal continue to be reversed. CS agent Robert insist that I must wager 5x in order to withdrawal. I explained to Robert that I have a gambling problem and do not wish to play any and proceeded to withdraw again. CS Robert again reversed my withdrawal and said I must wager 5x.

MrMisley
 
i have a gambling addiction problem



i need help



Robert
 
Do you want us to close your account with funds on it?


MrMisley
 
i requested a cashout



Robert
 
Yes and I have provided you rules for withdrawal.

 
Cashout you have requested will be cancelled.


MrMisley
9:13 pm
so you are forcing someone with a gambling problem to gamble anyways? Are you promoting that?


After no choice but to play I lost 75% of my deposit and proceeded to cashout in which i didn't wager 5 times. This time when I went to CS Roberts. He went ahead and processed it. Even though I didn't wager 5 times my deposit.

obert
 
Your withdrawal was confirmed.


MrMisley
 
no i lost money when i should have not been allowed to gamble

 
i told you i had a problem and you did not help me. I have the chat log to show you do nothing to help me. When i cashout you kept reversing it

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[pinkman12345]

FYKI fortunejack is not a scam gambling platform, The condition of withdrawal must be met, its your problem if you have a gambling problem, no one is your well wisher here, FJ here is to make money and they have set rules for it, You must had looked at the wagering condition before deposit there.

All Your Fault, Gambling platforms are not Human Help organisation nor gamcare (www.gamcare.org.uk ).

[The Sceptical Chymist]

This is interesting,  but it's true, they're not in business to give a fuck about your gambling addiction.   Those last bets didn't kill you, drive you to the poor house,  and hopefully didn't trigger you to gamble more.  Suck it up, take what's left and don't go back.  They didn't scam you.  They have their impersonal rules you and every other problem gambler have to abide by.

[FortuneJack]

Hello, MrMisley

My name is Natalie and I am the current community manager and a representative for FortuneJack casino here at Btalk.
Very sorry to hear about your recent experience, but kindly restrain yourself from making false accusations using a conversation with our support, which is out of context and does not tell the whole story.
Let me explain to the other forum members what has happened.
MrMisley has contacted us asking help about their first deposit bonus, which he did not get because he did not activate it on time, this was explained to him in details. Even after we checked with our dev team he kept saying that he did activate the bonus, which is not true, thus he became upset and decided to take back the funds he has deposited.
Unfortunately to him, we no longer allow withdrawals without 5x wagering, which is legit as we pay all transaction fees for our players from our end. This was also explained as you already see in the conversation above.
In addition, if anyone is interested, we can provie proof, screenshots, that bonus was not active + chat conversation with the bettor above.
We care about our bettors, thus we do have Responsible Gambling section included on our main page - https://fortunejack.com/help/responsible_gambling
Gambling Addiction is not something to make fun of and we do understand that, but it can not be a false reason to trick FortuneJack into being a charity organization.

Yours in gambling,
FortuneJack Team

[DGulari]

I found something interesting on here

Unfortunately to him, we no longer allow withdrawals without 5x wagering, which is legit as we pay all transaction fees for our players from our end.

Let say, i made a new account on FJ,  have deposited 1 btc - doesn't activate deposit bonus - made a bet (YOLO) on 90% winning chance  - won, it would make my balance become 1.1 btc, but i can't withdraw my 1.1 btc before wagering 5x from my deposit amount?

If that's true. You are forcing people to gamble.

P.S i never gamble on FJ until now.

[AltOfAnAllt]

I want to hear an answer from them now gambling I had a friend who had gambling problems and is horrible to see him gambling. I cant imagine someone forcing him to gamble when he dont want to.

[Lucky7btc]

Hello, MrMisley

My name is Natalie and I am the current community manager and a representative for FortuneJack casino here at Btalk.
Very sorry to hear about your recent experience, but kindly restrain yourself from making false accusations using a conversation with our support, which is out of context and does not tell the whole story.
Let me explain to the other forum members what has happened.
MrMisley has contacted us asking help about their first deposit bonus, which he did not get because he did not activate it on time, this was explained to him in details. Even after we checked with our dev team he kept saying that he did activate the bonus, which is not true, thus he became upset and decided to take back the funds he has deposited.
Unfortunately to him, we no longer allow withdrawals without 5x wagering, which is legit as we pay all transaction fees for our players from our end. This was also explained as you already see in the conversation above.
In addition, if anyone is interested, we can provie proof, screenshots, that bonus was not active + chat conversation with the bettor above.
We care about our bettors, thus we do have Responsible Gambling section included on our main page - https://fortunejack.com/help/responsible_gambling
Gambling Addiction is not something to make fun of and we do understand that, but it can not be a false reason to trick FortuneJack into being a charity organization.

Yours in gambling,
FortuneJack Team

Natalie, I have said numerous of times your support is poorly trained. Whatever the reasons MrMisley had once he told your support that he had a gambling problem his account should have been blocked. Apparently your agent allowed him to continue to gamble. THIS IS A BIG NO NO! I for one think you all should refund MrMisley deposits. As he stated he didn't make any bets but was refused to cashout even after saying he had a gambling problem. MrMisley, you should contact their licensee and report this as well. They should NOT allowed you to wager after telling them you had a problem...

Your 5 times wager requirement in order to cashout is predatory and no court of law would allow such a thing...

In Fact you yourself is being a poor REP now Natalie, Instead of you trying to defend your support agent's actions. You should be wondering why the OP account wasn't closed when He said he had a problem. To me it seems like you are poorly trained as well. OP is entitled to a refund. Your own terms says this "You are free to close your Member Account at any time by contacting Customer Support in writing. These Terms and Conditions shall be considered terminated as soon as the Account has been closed. The Member shall indicate to us if the Account closure is related to gambling addiction."

The OP contacted support via Chat (writing) and told them he had a gambling problem. But your agent didn't close his account but kept reversing his original deposit back. This is a BIG NO NO!

[spngebob]

Are you trying to say that you registered at fortune jack casino just to tell them that you have addiction problem?

[Patatas]

Ridiculous ! How can they be so mean ?
It's your money,you have an addiction and they are asking you to not move over your addiction because they want whatever is deposited on the website ? Either way,fortunejack isn't a small time scam.They have involved with shady behaviour in the past and they continue to do so.

FYKI fortunejack is not a scam gambling platform, The condition of withdrawal must be met, its your problem if you have a gambling problem, no one is your well wisher here, FJ here is to make money and they have set rules for it, You must had looked at the wagering condition before deposit there.

Are you retarded ? How can their terms and conditions be more important than someone's life ? OP should really sure the casino!

Are you trying to say that you registered at fortune jack casino just to tell them that you have addiction problem?

Maybe his instincts kicked in when he tried to gamble ? Whatever the problem,it's his money and they should refund him!!

[jimmy55]

Well, I have a gambling problem too so I see where the poor guy is coming from.  But the rules are the rules about the rollover.  Otherwise, anyone could say they have a gambling problem and avoid the rules.  Natalie why don't you post your proof that the guy was lying?

[Patatas]

Well, I have a gambling problem too so I see where the poor guy is coming from.  But the rules are the rules about the rollover.  Otherwise, anyone could say they have a gambling problem and avoid the rules.  Natalie why don't you post your proof that the guy was lying?

The point is,what kind of rule is that ? Sounds like something a communist government would ask you to do.
It's his money,he sends to an address and now he doesn't want to use the service.Should a company give his money back or look for ways to steal his money ? And FYI,reputed casinos don't steal from gambling addicts,they help gambling addicts.

[Dart18]

Are you trying to say that you registered at fortune jack casino just to tell them that you have addiction problem?

There is a story above you. You might want to read it first.
He went there and deposited for the bonus. He just want the bonus and nothing more but he cant withdraw if he dont play.
Unluckily, he lost and maybe turned on his greedy side and that is his gambling addiction.
Poor one wants his money back caiuse he just sant to withdraw after getting the bonus.

[buwaytress]

The point is,what kind of rule is that ? Sounds like something a communist government would ask you to do.
It's his money,he sends to an address and now he doesn't want to use the service.Should a company give his money back or look for ways to steal his money ? And FYI,reputed casinos don't steal from gambling addicts,they help gambling addicts.

Totally with you here. I now recall on another thread someone pointing out the 3x deposit wager rules of one site, and a person with a FortuneJack sig thought it was okay. Now I understand why... FJ has a 5x wager requirement!

We need to home in this point: no site has the right to confiscate anyone's funds! Especially since this requirement is so unusually high, it should be printed clearly and legibly when new players deposit so they know what they're getting themselves into.

Yes, he broke the rules. Punish him for it. Levy an admin fee, that's fair for the inconvenience. But it's never right to take a person's money, not even if he was wrong.

Hello, MrMisley

My name is Natalie and I am the current community manager and a representative for FortuneJack casino here at Btalk.
Very sorry to hear about your recent experience, but kindly restrain yourself from making false accusations using a conversation with our support, which is out of context and does not tell the whole story.
Let me explain to the other forum members what has happened.
MrMisley has contacted us asking help about their first deposit bonus, which he did not get because he did not activate it on time, this was explained to him in details. Even after we checked with our dev team he kept saying that he did activate the bonus, which is not true, thus he became upset and decided to take back the funds he has deposited.
Unfortunately to him, we no longer allow withdrawals without 5x wagering, which is legit as we pay all transaction fees for our players from our end. This was also explained as you already see in the conversation above.
In addition, if anyone is interested, we can provie proof, screenshots, that bonus was not active + chat conversation with the bettor above.
We care about our bettors, thus we do have Responsible Gambling section included on our main page - https://fortunejack.com/help/responsible_gambling
Gambling Addiction is not something to make fun of and we do understand that, but it can not be a false reason to trick FortuneJack into being a charity organization.

Yours in gambling,
FortuneJack Team

Dear Natalie,

Advise you to revisit your casino's justifications and/or stance on two points:

1. You no longer allow withdrawals without 5x wagering because you pay all tx fees for your players? Are you saying that this is your method of covering transaction fees? Here's what's fair and correct: get players to pay their own tx fees.

2. Indeed, you do have a responsible gambling section that states: "At FortuneJack, we care about our customers...Due to our commitment and dedicated [sic] to every customer, FortuneJack takes steps to help players enjoy their hobby responsibly. If you are experiencing difficulties through playing with us, we urge you to get in touch with our customer support team to combat future issues."

From the conversation, I see no effort from FJ to do as it commits. It didn't take any steps or offer any support. I can't speak about the legitimacy of the claim, but I could see no effort made from your side to investigate. Instead, you offered one route: to close the account with funds on it.

Either you care, or you don't.

[game-protect]

A 5x wagering requirement is surely not in accordance with Curacao law and if he tells you that he has a gambling addiction problem, you are obligated to close his account and give him his deposit back!

[player514]

Ridiculous ! How can they be so mean ?
It's your money,you have an addiction and they are asking you to not move over your addiction because they want whatever is deposited on the website ? Either way,fortunejack isn't a small time scam.They have involved with shady behaviour in the past and they continue to do so.

FYKI fortunejack is not a scam gambling platform, The condition of withdrawal must be met, its your problem if you have a gambling problem, no one is your well wisher here, FJ here is to make money and they have set rules for it, You must had looked at the wagering condition before deposit there.

Are you retarded ? How can their terms and conditions be more important than someone's life ? OP should really sure the casino!

Are you trying to say that you registered at fortune jack casino just to tell them that you have addiction problem?

Maybe his instincts kicked in when he tried to gamble ? Whatever the problem,it's his money and they should refund him!!

I can't tell if you're being sarcastic or not...

Fortunejack is a pretty reputable site and member here. The fact that the user has a gambling problem is not the fault of the company. The user needs to work on fixing himself by not gambling.

Furthermore, Fortunejack explained that the user had a reason to be pent up with anger -- he didn't get his bonus. I think that's the real reason he made this post, not because of the 5x thing. Plus he should have read the conditions before putting money in.

[joksim299]

Hello, MrMisley

My name is Natalie and I am the current community manager and a representative for FortuneJack casino here at Btalk.
Very sorry to hear about your recent experience, but kindly restrain yourself from making false accusations using a conversation with our support, which is out of context and does not tell the whole story.
Let me explain to the other forum members what has happened.
MrMisley has contacted us asking help about their first deposit bonus, which he did not get because he did not activate it on time, this was explained to him in details. Even after we checked with our dev team he kept saying that he did activate the bonus, which is not true, thus he became upset and decided to take back the funds he has deposited.
Unfortunately to him, we no longer allow withdrawals without 5x wagering, which is legit as we pay all transaction fees for our players from our end. This was also explained as you already see in the conversation above.
In addition, if anyone is interested, we can provie proof, screenshots, that bonus was not active + chat conversation with the bettor above.
We care about our bettors, thus we do have Responsible Gambling section included on our main page - https://fortunejack.com/help/responsible_gambling
Gambling Addiction is not something to make fun of and we do understand that, but it can not be a false reason to trick FortuneJack into being a charity organization.

Yours in gambling,
FortuneJack Team

This is just not ethical to require wagering requirement on deposits without any bonuses attached it just used to collect even more money for the casino.
Coinroyale casino also pays fees for their players always with top priority and never required to wager deposit x amount of times to be eligible to withdraw and they have 0.001 bitcoin minimum withdraw amount and you can deposit 0.01 and withdraw 0.001 to 10 addresses instantly.
Its getting worse and worse to play at Fortunejack, you are acting like you are the only bitcoin & altcoin casino out there.

[Flying Hellfish]

LOL what a fucking joke, when did rollovers on deposited money become normal and acceptable?? 

Why the fuck does anyone play on a site that has this??

I don't personally buy the gambling problem shit, I think its more likely he's a bonus whore but that shouldn't actually matter.  He didn't get the bonus now he doesn't want to play on your site and you did force him to gamble.  That's shady AF and really all that matters IMHO.

The whole we need 5X rollover or people will treat us like a charity is an utterly ridiculous statement, period.  In the extremely unlikely event you actually need 5X rollover then you're doing it VERY wrong FFS.  It's quite clearly a way to maximize profit per customer because you could simply charge the tx fee for anyone withdrawing below a 5X threshold.......

No one in the world would walk into a B&M casino that wouldn't let you leave with your money WHENEVER you wanted.  Yet the crypto world see's this in online gaming as fucking normal...

My brain hurts...

[HungryTigerGrouchyCrotch]

Seriously... If someone you know has a gambling problem tell their Mommy or Daddy to take away all their access to finances that can fund their habit. Come on people. When will people put on their big boy/girl pants and admit that they are the ones that fucked up. JF is not a place for people to launder their BTC through free of charge or pay you for the fees you lost out on when you sent your BTC deposit to them. Come on... It is stated clearly in their terms of service and if you are too dim witted or ass backwards on life to realize it... welcome to the real world... no one cares about you losing money at a casino they never asked you to join or deposit to and they TRIED to help by asking if you would like them to close your account. You would not be complaining if you hit a jackpot now would you? Claiming it's their fault you are now $1000s richer. 
Fortune Jack Casino is a reputable good casino that explains everything up front and I am sure has to deal with a lot of players complaining about their addiction to giving them money  Suck it up! Don't dwell on it LEARN FROM IT! STOP GAMBLING 

[btcney]

Seriously... If someone you know has a gambling problem tell their Mommy or Daddy to take away all their access to finances that can fund their habit. Come on people. When will people put on their big boy/girl pants and admit that they are the ones that fucked up. JF is not a place for people to launder their BTC through free of charge or pay you for the fees you lost out on when you sent your BTC deposit to them. Come on... It is stated clearly in their terms of service and if you are too dim witted or ass backwards on life to realize it... welcome to the real world... no one cares about you losing money at a casino they never asked you to join or deposit to and they TRIED to help by asking if you would like them to close your account. You would not be complaining if you hit a jackpot now would you? Claiming it's their fault you are now $1000s richer. 
Fortune Jack Casino is a reputable good casino that explains everything up front and I am sure has to deal with a lot of players complaining about their addiction to giving them money  Suck it up! Don't dwell on it LEARN FROM IT! STOP GAMBLING 

However why does FJ have a 5x wagering requirement? This is total BS, isn't it? I don't use FJ myself but i'm pretty sure none of this shows up when you deposit and they show you the address and it is buried probably way down in their T&C that nobody reads.

When i deposit money into a casino, i expect to be able to take it out at any time. This is my money. It's not the casino's.

Hello, MrMisley

My name is Natalie and I am the current community manager and a representative for FortuneJack casino here at Btalk.
Very sorry to hear about your recent experience, but kindly restrain yourself from making false accusations using a conversation with our support, which is out of context and does not tell the whole story.
Let me explain to the other forum members what has happened.
MrMisley has contacted us asking help about their first deposit bonus, which he did not get because he did not activate it on time, this was explained to him in details. Even after we checked with our dev team he kept saying that he did activate the bonus, which is not true, thus he became upset and decided to take back the funds he has deposited.
Unfortunately to him, we no longer allow withdrawals without 5x wagering, which is legit as we pay all transaction fees for our players from our end. This was also explained as you already see in the conversation above.
In addition, if anyone is interested, we can provie proof, screenshots, that bonus was not active + chat conversation with the bettor above.
We care about our bettors, thus we do have Responsible Gambling section included on our main page - https://fortunejack.com/help/responsible_gambling
Gambling Addiction is not something to make fun of and we do understand that, but it can not be a false reason to trick FortuneJack into being a charity organization.

Yours in gambling,
FortuneJack Team

Do we even get any bonuses for wagering 5x? Wagering requirements are usually only used when there is a bonus, but this is just to withdraw. If someone deposits 1 BTC and wants to withdraw, they'd have to wager 5 times their balance. You guys get 0.05 BTC thereotically, way more than enough for tx fees.

I'd rather you charge us the tx fees than you having this stupid wagering requirement that no one agreed to.

@OP, i'm sorry for your loss. I know gambling can be extremely addictive. I would suggest putting your BTC in a multisig wallet which can only be unlocked in you and someone else you trust both sign for it.

[Kyraishi]

Dick move at best, total scam at worst.

I'm pretty sure that no one else other than them ask their users to gamble 5x before they are allowed to withdraw. Even regulated fiat casinos aren't allowed to do this, but apparently they are allowed to do it. I play at PD, i play at bitsler, i play at CG because i know that i don't have an obligation to bet anything and can pull out whenever i want to.

Plus, this guy told you that he had a gambling problem. But you still told him to go gamble anyways?

FJ, if i were you i would at least compensate this person partially. Your rule about 5x wagering requirements is BULLSHIT.