Fortune Jack forced me to gamble even after I told them I had a gambling problem

[aTriz]

That's seems incredibly bullshit. When a user deposits money into any casino, real life or online he should be expected to be able to withdraw all of that money, unless he activated some kind of bonus which requires him to gamble all of his money.

I've played at Bitsler, bitdouble and a couple of times I've deposited Bitcoin, and then regretted my choice and withdrew my money.

I'm with kyraishi, Fortunejack, I would provide this guy with a full refund of his coins.

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[Patatas]

Day 2: FortuneJack still hasn't replied/gave two shits about the accusation.I don't understand what makes people think they're still reliable.If customer service is their least priority,they should state that upfront.

That's seems incredibly bullshit. When a user deposits money into any casino, real life or online he should be expected to be able to withdraw all of that money, unless he activated some kind of bonus which requires him to gamble all of his money.

As far as I know,there was no such bonus given to the OP and he deserves to get his coins back without a doubt.

Fortunejack is a pretty reputable site and member here. The fact that the user has a gambling problem is not the fault of the company. The user needs to work on fixing himself by not gambling.

And company needs to fix on their terms and conditions maybe ? A reputable site doesn't have a scam accusation opened against them every week or so.The user can do whatever he wants provided he is not allowed access his own funds.

Furthermore, Fortunejack explained that the user had a reason to be pent up with anger -- he didn't get his bonus. I think that's the real reason he made this post, not because of the 5x thing. Plus he should have read the conditions before putting money in.

So you're telling me one has to lose money to win money at fortunejack ? Utter bullshit! FortuneJack can come up with any rules to steal bitcoins from innocent users,doesn't mean they should.Only outcome we see from the case is,avoid the accused casino at any costs.

[HungryTigerGrouchyCrotch]

You all need to learn about rules If you don't read the T&C then for the rest of your life you will have to deal with this same stuff over and over again. If you are over the age of 10 and still just signing up for stuff and putting your name on stuff you are going to continue to be posting on this site forever asking people why you should have to read the T&C... Idk in the real world we read them to make we understand Terms and Conditions. Like if you drink and drive you get a DUI... that's stated hidden in the "t&c" of the DMV. Come on people. Take responsibility. So any casino mentioned you can just deposit into not play and withdraw to another wallet all fees paid??  I would like to see the licenses for these casinos (they probably are not licensed).

I just have to ask this as well... who would deposit 1 BTC and then not be there to play at least 5x's that. The people that are upset are the people they were forced to make these terms for... I have never seen a "gambler" walk into a casino with $5000, play 1 game, cashout and leave... Give me a break LOL 

[Lucky7btc]

You all need to learn about rules If you don't read the T&C then for the rest of your life you will have to deal with this same stuff over and over again. If you are over the age of 10 and still just signing up for stuff and putting your name on stuff you are going to continue to be posting on this site forever asking people why you should have to read the T&C... Idk in the real world we read them to make we understand Terms and Conditions. Like if you drink and drive you get a DUI... that's stated hidden in the "t&c" of the DMV. Come on people. Take responsibility. So any casino mentioned you can just deposit into not play and withdraw to another wallet all fees paid??  I would like to see the licenses for these casinos (they probably are not licensed).

I just have to ask this as well... who would deposit 1 BTC and then not be there to play at least 5x's that. The people that are upset are the people they were forced to make these terms for... I have never seen a "gambler" walk into a casino with $5000, play 1 game, cashout and leave... Give me a break LOL 

You sound like the complete newbie idiot that you are. I have aunts who will going into a casino and with $500 and only wager $20 if they lose they stop playing...

[giveen]

Just read a reply from fortunejack what you are saying is if someone wants to withdraw their funds they need to wager is 5x even if they didn't activate the bonus. That is pure manipulation of online gambling having 5x wager is fine when someone takes bonus but just from a normal deposit that is insane you are a scam indirectly i don't know why people still gamble on your site.

[HungryTigerGrouchyCrotch]

You all need to learn about rules If you don't read the T&C then for the rest of your life you will have to deal with this same stuff over and over again. If you are over the age of 10 and still just signing up for stuff and putting your name on stuff you are going to continue to be posting on this site forever asking people why you should have to read the T&C... Idk in the real world we read them to make we understand Terms and Conditions. Like if you drink and drive you get a DUI... that's stated hidden in the "t&c" of the DMV. Come on people. Take responsibility. So any casino mentioned you can just deposit into not play and withdraw to another wallet all fees paid??  I would like to see the licenses for these casinos (they probably are not licensed).

I just have to ask this as well... who would deposit 1 BTC and then not be there to play at least 5x's that. The people that are upset are the people they were forced to make these terms for... I have never seen a "gambler" walk into a casino with $5000, play 1 game, cashout and leave... Give me a break LOL 

You sound like the complete newbie idiot that you are. I have aunts who will going into a casino and with $500 and only wager $20 if they lose they stop playing...

Apple must not fall far from the tree. Your aunts are cheap and the casinos don't want loiters with $20 to spend... they want gamblers... It is a business and people spending money in hopes of winning money is how they make their money!

Good thing we all have free will to choose what we spend our money on right??

[xypos]

You all need to learn about rules If you don't read the T&C then for the rest of your life you will have to deal with this same stuff over and over again. If you are over the age of 10 and still just signing up for stuff and putting your name on stuff you are going to continue to be posting on this site forever asking people why you should have to read the T&C... Idk in the real world we read them to make we understand Terms and Conditions. Like if you drink and drive you get a DUI... that's stated hidden in the "t&c" of the DMV. Come on people. Take responsibility. So any casino mentioned you can just deposit into not play and withdraw to another wallet all fees paid??  I would like to see the licenses for these casinos (they probably are not licensed).

I just have to ask this as well... who would deposit 1 BTC and then not be there to play at least 5x's that. The people that are upset are the people they were forced to make these terms for... I have never seen a "gambler" walk into a casino with $5000, play 1 game, cashout and leave... Give me a break LOL 

Why tf are you defending fortunejack here, first of all? Your crap doesn't sound very convincing at all with your neg trust for promoting a ponzi.

Everyone except for you, apparently. I do this all the time, if i don't feel like risking my money today. This should be common sense, a 5x wagering requirement without any reward at the end is completely delusional. You are likely to lose it all before you even hit that 5x wagering requirement.

The free withdrawals and deposits thing is just an excuse for having this outrageous requirement. Why can't they just charge users for their withdrawals instead of doing this? Nobody else in the industry does it.

[actmyname]

The free withdrawals and deposits thing is just an excuse for having this outrageous requirement. Why can't they just charge users for their withdrawals instead of doing this? Nobody else in the industry does it.

If you consider it from a statistical standpoint, the amount one would charge for the average transaction @ the best rates right now would be about .001 for the 226 byte transaction. Since one needs to wager their deposit 5x, that means that to break even on just the txfee you have to have a deposit of exactly .02. Think about this for a second. Any amount greater than 0.02 BTC means that you are losing [statistically] a higher amount than the withdrawal fee.Consider a 1 BTC deposit, which isn't a lot. Wagering 5 BTC on their 1% edge dice game results in an expected value of -0.05 BTC. For a 1 BTC deposit, shredding 5% of it for a withdrawal fee is insane. It's literally a hidden deposit/withdrawal fee.

[warningsigns]

I have mentioned this again and again.. there should be a dedicated thread titled Hall of Shame meant for errant casinos. A kind of Oscar award for scheming casinos. The evil kind of Oscar, that is.

The 5x wagering requirement is a calculated and pernicious tactic to bring revenue to these casinos. The odds are almost always against the gambler. Wagering 5x will almost always guarantee that the house sweeps and retains the entire deposited funds. Even with their claims of provable fair gaming, I am not convinced they can't foresee or predict the outcome. The provably fair model is based on the premise that the past is a predictable event and as a consequence of this, the future can be just as easily predicted, given complete information (which they of course have). Thus the 5x wagering requirement is unlikely to give the gambler the upper hand.

Listing these casinos on some kind of blacklist or watchlist should give advance information to potential bettors before they make that fatal mistake of irrecoverably sending coins to the gambling den's address.

[hello_good_sir]

Hello, MrMisley

My name is Natalie and I am the current community manager and a representative for FortuneJack casino here at Btalk.
Very sorry to hear about your recent experience, but kindly restrain yourself from making false accusations using a conversation with our support, which is out of context and does not tell the whole story.
Let me explain to the other forum members what has happened.
MrMisley has contacted us asking help about their first deposit bonus, which he did not get because he did not activate it on time, this was explained to him in details. Even after we checked with our dev team he kept saying that he did activate the bonus, which is not true, thus he became upset and decided to take back the funds he has deposited.
Unfortunately to him, we no longer allow withdrawals without 5x wagering, which is legit as we pay all transaction fees for our players from our end. This was also explained as you already see in the conversation above.
In addition, if anyone is interested, we can provie proof, screenshots, that bonus was not active + chat conversation with the bettor above.
We care about our bettors, thus we do have Responsible Gambling section included on our main page - https://fortunejack.com/help/responsible_gambling
Gambling Addiction is not something to make fun of and we do understand that, but it can not be a false reason to trick FortuneJack into being a charity organization.

Yours in gambling,
FortuneJack Team

What does he get for the 5x wagering requirement? I'd say close to nothing, just a free withdrawal which would have cost him only like 0.0005 BTC anyways. But he has everything to lose, he could likely lose his entire balance in the process of trying to just withdraw.

You could have handled the situation much more appropriately by letting him withdraw, but charging him a small fee to cover the transaction fee. Especially after he said that he had a gambling issue, you should have helped him out.

This just suggests to me that you do not care about the people who essentially gave you everything that you have right now.

[TMAN]

Hello, MrMisley

My name is Natalie and I am the current community manager and a representative for FortuneJack casino here at Btalk.
Very sorry to hear about your recent experience, but kindly restrain yourself from making false accusations using a conversation with our support, which is out of context and does not tell the whole story.
Let me explain to the other forum members what has happened.
MrMisley has contacted us asking help about their first deposit bonus, which he did not get because he did not activate it on time, this was explained to him in details. Even after we checked with our dev team he kept saying that he did activate the bonus, which is not true, thus he became upset and decided to take back the funds he has deposited.
Unfortunately to him, we no longer allow withdrawals without 5x wagering, which is legit as we pay all transaction fees for our players from our end. This was also explained as you already see in the conversation above.
In addition, if anyone is interested, we can provie proof, screenshots, that bonus was not active + chat conversation with the bettor above.
We care about our bettors, thus we do have Responsible Gambling section included on our main page - https://fortunejack.com/help/responsible_gambling
Gambling Addiction is not something to make fun of and we do understand that, but it can not be a false reason to trick FortuneJack into being a charity organization.

Yours in gambling,
FortuneJack Team

Personally I think this is disgusting behaviour. Forcing an addict to gamble is crazy, why not offer them a refund minus TX fee?

Totally unreasonable behaviour. I think this alone deserves some DT negs

[FJscammedme]

Hello, MrMisley

My name is Natalie and I am the current community manager and a representative for FortuneJack casino here at Btalk.
Very sorry to hear about your recent experience, but kindly restrain yourself from making false accusations using a conversation with our support, which is out of context and does not tell the whole story.
Let me explain to the other forum members what has happened.
MrMisley has contacted us asking help about their first deposit bonus, which he did not get because he did not activate it on time, this was explained to him in details. Even after we checked with our dev team he kept saying that he did activate the bonus, which is not true, thus he became upset and decided to take back the funds he has deposited.
Unfortunately to him, we no longer allow withdrawals without 5x wagering, which is legit as we pay all transaction fees for our players from our end. This was also explained as you already see in the conversation above.
In addition, if anyone is interested, we can provie proof, screenshots, that bonus was not active + chat conversation with the bettor above.
We care about our bettors, thus we do have Responsible Gambling section included on our main page - https://fortunejack.com/help/responsible_gambling
Gambling Addiction is not something to make fun of and we do understand that, but it can not be a false reason to trick FortuneJack into being a charity organization.

Yours in gambling,
FortuneJack Team

I was forced to play there even after I told your CS numerous of times I didn't want to play there, and I had a gambling problem. Please feel free to post the entire chat log so everyone can see word for word. Your CS continued to reverse my withdrawal insisting that I must wager it 5X which is roguish. To top it off your CS lied to me by saying the system wouldn't allow him to process a withdrawal that wasn't wagered 5X. But after losing 75% of my deposit and not even coming close to 5X wager your CS processed my withdrawal. I hope everyone sees how shady this outfit is and shame on you Natalie for not doing the right thing here!

[Billjarper]

Bullshit. Should be entitled to his funds back FJ is a complete con
Guy needs a breaks yes he has problem but should be able to change his mind and withdraw
Well don't for the willpower buddy

[FortuneJack]

Hello, everyone

We have made a ONE-TIME exception and MrMisley has been refunded because there happened to be an overall misunderstanding from both sides.
We do not reverse the opinion that they were lying to our support representative about their gambling addiction right after they lied about activating the 1st deposit bonus, when they clearly did not, as they did not meet the rules stated for its activation.
As it has already been said before, gambling addiction is something we are aware and serious about, it should never be a false reason to go around our rules clearly stated under the T&Cs page, which must be respected if one decides to accept them from the beginning, same behaviour will not be tolerated twice.
MrMisley, you were able to finally withdraw, because your withdrawal request was declined several times and by our request, our tech team manually altered the system for you separately to be able to go around 5x wagering rule. By the time this happened, unfortunately, you had already lost part of the amount. Our tech team still managed to alter the system before you lost all of your funds.
Support team will be waiting for MrMisley to withdraw their refund amount from us and the account will be permanently closed.

About 5x wagering rule, it has been there for months already, it is not understandable why it is a problem now, all of a sudden when it was not from the beginning. 5x wagering requirement is not roguish or too high and will stay as our rule to protect FortuneJack of money laundering.

Thank you for your support and suggestions everyone.

Kind Regards,
FortuneJack Team

[joshy23]

Hello, everyone

We have made a ONE-TIME exception and MrMisley has been refunded because there happened to be an overall misunderstanding from both sides.
We do not reverse the opinion that they were lying to our support representative about their gambling addiction right after they lied about activating the 1st deposit bonus, when they clearly did not, as they did not meet the rules stated for its activation.
As it has already been said before, gambling addiction is something we are aware and serious about, it should never be a false reason to go around our rules clearly stated under the T&Cs page, which must be respected if one decides to accept them from the beginning, same behaviour will not be tolerated twice.
MrMisley, you were able to finally withdraw, because your withdrawal request was declined several times and by our request, our tech team manually altered the system for you separately to be able to go around 5x wagering rule. By the time this happened, unfortunately, you had already lost part of the amount. Our tech team still managed to alter the system before you lost all of your funds.
Support team will be waiting for MrMisley to withdraw their refund amount from us and the account will be permanently closed.

About 5x wagering rule, it has been there for months already, it is not understandable why it is a problem now, all of a sudden when it was not from the beginning. 5x wagering requirement is not roguish or too high and will stay as our rule to protect FortuneJack of money laundering.

Thank you for your support and suggestions everyone.

Kind Regards,
FortuneJack Team

I commend FJ for doing the right thing here. At least the pressure from this community help MrMisley to get his funds back. I think you should review the 5x wagering requirement and I don't know if this is the norm for other "trusted" casino's as well.

To the OP, I hope you get the needed support for your gambling. I will not preach about the bad side of it, as we all know that already. But admitting that you have gambling problem is a step toward in the right direction. We wish you well and really hope that you quit the game for good. Goodluck to You.

[warningsigns]

Let me try to understand this. Ok we have that 5x wagering requirement as a condition for withdrawals. Since it was sneakily included in the fine print, can anyone enlighten me if this scenario is allowed:

Say, I deposit 5 BTC. So now I play and win 0.2 BTC and decide to retrieve the entire 5.2 BTC. I now have to somehow overcome this 5x wagering requirement. If for example I bet or wager 0.001 x 5, this obviously satisfies that requirement. Can I then withdraw? Assuming I lost those entire 0.001 x 5 = 0.005 bets I would still have 5.195 BTC available for withdrawal. Will they now allow me to withdraw or do they have more sneaky rules to lock your money?

[actmyname]

Let me try to understand this. Ok we have that 5x wagering requirement as a condition for withdrawals. Since it was sneakily included in the fine print, can anyone enlighten me if this scenario is allowed:

Say, I deposit 5 BTC. So now I play and win 0.2 BTC and decide to retrieve the entire 5.2 BTC. I now have to somehow overcome this 5x wagering requirement. If for example I bet or wager 0.001 x 5, this obviously satisfies that requirement. Can I then withdraw? Assuming I lost those entire 0.001 x 5 = 0.005 bets I would still have 5.195 BTC available for withdrawal. Will they now allow me to withdraw or do they have more sneaky rules to lock your money?

It's not winnings. It's the actual deposit. Which is fucked.

"Wagering requirements apply before any deposit made on Member Account can be withdrawn. The deposit amount must be turned over 5 times before your withdrawal request will be approved. Wagering requirements can be met by playing on slots, casino games and games."

Check their Terms & Conditions: https://fortunejack.com/help/terms

[warningsigns]

So this means the entire (going by my example above) 5 BTC would have to be wagered 5x over. Right?

This is an evil scam of the evilest kind.

I hope gamblers will come to their senses and avoid injecting their coins in these casinos. It's a unwinnable game, no matter how you play your cards. It's like a legal scam. A tolerated and licensed one.

[HungryTigerGrouchyCrotch]

I think this is a great learning experience for all of you that are saying negative things about casinos. YOU DO NOT HAVE TO DEPOST AT ANY CASINO! OF COURSE CASINOS HAVE THE HOUSE EDGE!!! Why would a casino just want to loose money? Makes absolutely NO sense that anyone would want to open a casino and just pay money to people to play there... Come on... He could have read the terms and conditions... It is no one's fault but their own that they didn't read what they agreed to when signing up... A gambling addict would definitely know the rules. I do feel sorry for all of those out there that can not figure out that you have to read terms and conditions before you spend your money places. You can not go and buy an excessive amount of things with your credit card turn around and try to return them to places that have no returns and then blame a shopping addiction... Come on... He has a gambling addiction but didn't gamble he just wanted his money back? Let this be a lesson to him and all those out there... If you have a gambling addiction contact the casinos in advance and tell them that you have a gambling addiction and would like to never be able to deposit at their casino. 

[HungryTigerGrouchyCrotch]

You all need to learn about rules If you don't read the T&C then for the rest of your life you will have to deal with this same stuff over and over again. If you are over the age of 10 and still just signing up for stuff and putting your name on stuff you are going to continue to be posting on this site forever asking people why you should have to read the T&C... Idk in the real world we read them to make we understand Terms and Conditions. Like if you drink and drive you get a DUI... that's stated hidden in the "t&c" of the DMV. Come on people. Take responsibility. So any casino mentioned you can just deposit into not play and withdraw to another wallet all fees paid??  I would like to see the licenses for these casinos (they probably are not licensed).

I just have to ask this as well... who would deposit 1 BTC and then not be there to play at least 5x's that. The people that are upset are the people they were forced to make these terms for... I have never seen a "gambler" walk into a casino with $5000, play 1 game, cashout and leave... Give me a break LOL 

Why tf are you defending fortunejack here, first of all? Your crap doesn't sound very convincing at all with your neg trust for promoting a ponzi.

Everyone except for you, apparently. I do this all the time, if i don't feel like risking my money today. This should be common sense, a 5x wagering requirement without any reward at the end is completely delusional. You are likely to lose it all before you even hit that 5x wagering requirement.

The free withdrawals and deposits thing is just an excuse for having this outrageous requirement. Why can't they just charge users for their withdrawals instead of doing this? Nobody else in the industry does it.

Actually almost all Bitcoin Casinos do this... Read the terms of service. I can not help how people have rated me first of all. I did not promote a Ponzi scheme and if you look further into it you would realize that these people are just saying stuff to say stuff... I gave them a way I have made quite a bit of money... so just because others say things before looking into it is not my fault