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Author Topic: I want to sue Google  (Read 1871 times)
dragony
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May 23, 2013, 10:23:38 AM
 #1

Hey there,
yesterday a bad thing happened to me. I have an account at MtGox, I activated OTP security. I was using Google Authenticator at my iPhone for getting OTP numbers.

Everything went fine until yesterday when I opened the Google Autheticator and the Token was gone. Just an option to add new Token. That silly app just dropped it. Now I know why this happened.

GA has this bug when you edit the token and change it's name to nothing (I did it because of why would people know this is a Token for MtGox if they steal my iPhone). So when you change it to null name after reopening the token is gone - Great functionality Google, thanks.

Now I have to unlink the OTP at MtGox which is 1 or more weeks process. I can't get into my account so I can't make money with arbitrage. If the Bitcoin will fall I can do nothing.

So I wish Google to pay for this. For their defense, they have pretty wide legal information inside the app which i didn't agree with, the iPhone is jailbroken but i think this issue will be the same at non jailbroken iOS.

Is here someone who could help me what to do next? Where to find lawyer which would be keen to go after Google and if Google would pay something then split it 50/50? Or is Google able to pay me for this? I am from Czech Republic (EU), visiting US from time to time. Skype would be the best.

Thanks
Vaclav

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May 23, 2013, 10:39:04 AM
 #2

Honestly. Just let this go and consider it fortunate that MtGox will help you get back into your account.
You are wanting compensation, not for a consequential loss (which is impossible enough) but a theoretical consequential loss (super-impossible).

You still have the Bitcoins. If they rocket up in value would you give Google half the profits because you weren't able to sell them before they went up?

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May 23, 2013, 10:40:58 AM
 #3

You have practically zero chance.
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May 23, 2013, 10:43:39 AM
 #4

Sorry mate but you havent got a case and lawyers dont sue people for a 50/50 split either, especially Google.

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May 23, 2013, 11:01:26 AM
 #5

Guys, thank you for your posts. I just feel the right Google should somehow compensate this bug. They can't publish crappy apps and wait till users will catch all of them, especially not those security ones.

The thing is that I didn't have all my funds at MtGox just in BTCs but in dollars too. And I wish to have it in BTC only because I believe in it more.

Anyway the loss will be consequential very soon because of the arbitrage which I can't do between exchanges :/

Do you have any suggestions where to find some lawyer even for 0 chances?

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May 23, 2013, 11:04:25 AM
 #6

Honestly, it's your fault.

You do not use Google Authenticator without:

a) a paper backup of the QR code to activate it
b) a backup of the secret key
c) another OTP mechanism in case you lose your primary one (for example, you can have both Yubikey and Google Auth on Gox, and you can use any of them)

What would have happened if you lose your phone? Or if the phone died on you and became a brick?

I really do not get how you guys can have such important things without any kind of backup. It is really beyond me.

dragony
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May 23, 2013, 11:08:14 AM
 #7

Honestly, it's your fault.

You do not use Google Authenticator without:

a) a paper backup of the QR code to activate it
b) a backup of the secret key
c) another OTP mechanism in case you lose your primary one (for example, you can have both Yubikey and Google Auth on Gox, and you can use any of them)

What would have happened if you lose your phone? Or if the phone died on you and became a brick?

I really do not get how you guys can have such important things without any kind of backup. It is really beyond me.

I was definitely going to do that because of the theft or anything but the app dropped the Token so quickly.

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May 23, 2013, 11:18:39 AM
 #8

Honestly, it's your fault.

You do not use Google Authenticator without:

a) a paper backup of the QR code to activate it
b) a backup of the secret key
c) another OTP mechanism in case you lose your primary one (for example, you can have both Yubikey and Google Auth on Gox, and you can use any of them)

What would have happened if you lose your phone? Or if the phone died on you and became a brick?

I really do not get how you guys can have such important things without any kind of backup. It is really beyond me.

I was definitely going to do that because of the theft or anything but the app dropped the Token so quickly.

You do that immediately, otherwise you are screwed. In fact, as soon as you add a new "software authenticator", first thing you do is to print the details including the QR code and the key strings. If you do not have a printer, you copy by hand your private key string. You do this before pressing "SAVE".

Otherwise you are looking for big problems, Google will never be held liable for that. It's like saying  thatGavin and the core developers of Bitcoin are liable and must pay if your wallet.dat is corrupt and you do not have any backup of it.

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May 23, 2013, 11:25:59 AM
 #9

User error.
Risk management is hard.
Google should fix that bug, calculating what the bug lost you and asking politely for some btc reimbursement. Some google pr bitcoiner programmer might talk to you to settle out of court.

Wit all my solidarities,
-ktttn
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May 23, 2013, 06:10:44 PM
 #10

not worth your time to sue over this ... and anyway look at the price of BTC it's about as exciting as watching paint dry

WINGS - get paid to forecast ICO valuations http://experimental.wings.ai - over $5 million in new token and Ether pay outs already
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May 23, 2013, 06:44:58 PM
 #11

Honestly, it's your fault.

You do not use Google Authenticator without:

a) a paper backup of the QR code to activate it
b) a backup of the secret key
c) another OTP mechanism in case you lose your primary one (for example, you can have both Yubikey and Google Auth on Gox, and you can use any of them)

What would have happened if you lose your phone? Or if the phone died on you and became a brick?

I really do not get how you guys can have such important things without any kind of backup. It is really beyond me.

Exactly.  It's super easy to keep backup keys for your authenticator.  Why didn't you do this?  Makes no sense, didn't you feel odd putting all your security access on having your phone there, available at all times?

What if you had lost your phone?  What if you drop your phone in the toilet, sue the water?  C'mon, for the children, please, chill on the litigation mania.  You lost a week of trading and it was YOUR fault, live and learn. 

"It is a mistake to suppose that any technological innovation has a one-sided effect. Every technology is both a burden and a blessing; not either-or, but this-and-that." -Neil Postman Technopoly
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dragony
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May 23, 2013, 08:14:11 PM
 #12

Honestly, it's your fault.

You do not use Google Authenticator without:

a) a paper backup of the QR code to activate it
b) a backup of the secret key
c) another OTP mechanism in case you lose your primary one (for example, you can have both Yubikey and Google Auth on Gox, and you can use any of them)

What would have happened if you lose your phone? Or if the phone died on you and became a brick?

I really do not get how you guys can have such important things without any kind of backup. It is really beyond me.

Exactly.  It's super easy to keep backup keys for your authenticator.  Why didn't you do this?  Makes no sense, didn't you feel odd putting all your security access on having your phone there, available at all times?

What if you had lost your phone?  What if you drop your phone in the toilet, sue the water?  C'mon, for the children, please, chill on the litigation mania.  You lost a week of trading and it was YOUR fault, live and learn. 

As I said before. I was going to do that immediately but the app dropped the token instantly. I know I've made a mistake.

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May 23, 2013, 08:18:10 PM
 #13

How do you even know that it is Google and not Apple who is at fault here?  Given that tight control, DRM, and lockdown that  Apple applies to the iPhone, I would blame Apple first for any problems here not Google.

As for personal responsability if the device was rooted and running a Free Software operating system then yes the owner of the device should be the one that is reponsible, however in the case of an iPhone we have a device where the "owner" does not have complete control, this control lies with Apple, so if something goes wrong it is perfectly fair to blame Apple.  

Concerned that blockchain bloat will lead to centralization? Storing less than 4 GB of data once required the budget of a superpower and a warehouse full of punched cards. https://upload.wikimedia.org/wikipedia/commons/8/87/IBM_card_storage.NARA.jpg https://en.wikipedia.org/wiki/Punched_card
Rampion
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May 23, 2013, 09:08:31 PM
 #14

Honestly, it's your fault.

You do not use Google Authenticator without:

a) a paper backup of the QR code to activate it
b) a backup of the secret key
c) another OTP mechanism in case you lose your primary one (for example, you can have both Yubikey and Google Auth on Gox, and you can use any of them)

What would have happened if you lose your phone? Or if the phone died on you and became a brick?

I really do not get how you guys can have such important things without any kind of backup. It is really beyond me.

Exactly.  It's super easy to keep backup keys for your authenticator.  Why didn't you do this?  Makes no sense, didn't you feel odd putting all your security access on having your phone there, available at all times?

What if you had lost your phone?  What if you drop your phone in the toilet, sue the water?  C'mon, for the children, please, chill on the litigation mania.  You lost a week of trading and it was YOUR fault, live and learn. 

As I said before. I was going to do that immediately but the app dropped the token instantly. I know I've made a mistake.

And that's why you will never be able to build a case against Google.

You made the mistake. Luckily enough, the damage is not too big.

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May 25, 2013, 03:50:56 PM
 #15

Google Authenticator code uses Apache 2.0 license.

http://www.apache.org/licenses/LICENSE-2.0

Bitcoin is the future !
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May 25, 2013, 09:26:03 PM
 #16

If you ever had a legitimate suit against google, it would probably cost 100M+ to fight it.

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May 26, 2013, 06:33:00 PM
 #17

Good luck suing google, going to need a lot of money for that adventure.

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May 30, 2013, 08:30:27 AM
 #18

I are bound by the agreement at the bottom of every Google Service , which in part states:

(Ill sumarize - you can sue but have no grounds for recovery - You are using a free service that has no warranty to work or liability for its failure)

==============================

Our Warranties and Disclaimers

We provide our Services using a commercially reasonable level of skill and care and we hope that you will enjoy using them. But there are certain things that we don’t promise about our Services.

OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OR ADDITIONAL TERMS, NEITHER GOOGLE NOR ITS SUPPLIERS OR DISTRIBUTORS MAKE ANY SPECIFIC PROMISES ABOUT THE SERVICES. FOR EXAMPLE, WE DON’T MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SERVICES, THE SPECIFIC FUNCTION OF THE SERVICES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE THE SERVICES “AS IS”.

SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES.

Liability for our Services

WHEN PERMITTED BY LAW, GOOGLE, AND GOOGLE’S SUPPLIERS AND DISTRIBUTORS, WILL NOT BE RESPONSIBLE FOR LOST PROFITS, REVENUES, OR DATA, FINANCIAL LOSSES OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

TO THE EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF GOOGLE, AND ITS SUPPLIERS AND DISTRIBUTORS, FOR ANY CLAIM UNDER THESE TERMS, INCLUDING FOR ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT YOU PAID US TO USE THE SERVICES (OR, IF WE CHOOSE, TO SUPPLYING YOU THE SERVICES AGAIN).

IN ALL CASES, GOOGLE, AND ITS SUPPLIERS AND DISTRIBUTORS, WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE.

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May 30, 2013, 11:27:58 PM
 #19

You are all right. Thanx for all your comments. Hopefully the paint will dry the way I want

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May 30, 2013, 11:30:10 PM
 #20

I wish you good luck dude..

Please click here to know why I have negative feedback. https://21.co/escrow/
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