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Author Topic: BFL not responding to a refund request  (Read 3411 times)
troner
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May 23, 2013, 12:50:41 PM
#1

I asked for a refund from BFL 9 days ago, then repeated the request 2 days ago and so far I have received no answer.

(I clicked the "refund" button in their customers' area which redirected me to contact form.)

Screenshot of my message from May 14th:


I tried to submit a support ticket at https://support.butterflylabs.com but all I got was CloudFlare offline alert.

Is there any other recommended way how to ask for a refund? I wasn't able to find an email address for instance...  Embarrassed
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nwoolls
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May 23, 2013, 01:02:58 PM
#2

It's taken them 3+ weeks to get back to me in the past.

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Xian01
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May 23, 2013, 01:52:10 PM
#3

I would recommend you do what all the cool kids on the Butterfly Labs shoutbox suggest, and "Pull a Xian". You are not complaining loud enough.

I would call the phone number if you have not done so already.

I asked for a refund from BFL 9 days ago, then repeated the request 2 days ago and so far I have received no answer.

(I clicked the "refund" button in their customers' area which redirected me to contact form.)

Screenshot of my message from May 14th:


I tried to submit a support ticket at https://support.butterflylabs.com but all I got was CloudFlare offline alert.

Is there any other recommended way how to ask for a refund? I wasn't able to find an email address for instance...  Embarrassed
dan99
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May 23, 2013, 01:57:42 PM
#4

ya make a lot of noises... because u r at their mercy...
Phinnaeus Gage
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May 23, 2013, 06:35:59 PM
#5

smoothie
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May 23, 2013, 06:42:33 PM
#6

All the signs of the end of BFL are here. If you haven't gotten a refund yet I strongly suggest you do soon. And if they aren't responding keep at it. Call multiple times a day. Bug them until you are in the clear.

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erk
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May 23, 2013, 06:46:17 PM
#7

I asked for a refund from BFL 9 days ago, then repeated the request 2 days ago and so far I have received no answer.


I tried to submit a support ticket at https://support.butterflylabs.com but all I got was CloudFlare offline alert.

Is there any other recommended way how to ask for a refund? I wasn't able to find an email address for instance...  Embarrassed


Posting on this forum will achieve little, they don't read it due to trolls, you could try their forums.
But common sense would dictate that you ring them during office hours and organize it.

Xian01
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May 23, 2013, 06:52:22 PM
#8

Posting on this forum will achieve little, they don't read it due to trolls

Interesting how these forums are apparently not important, yet it is important enough for them to spend $2,881.90 advertising here.

https://bitcointalk.org/index.php?topic=206304.msg2228269#msg2228269

It is a textbook example of cognitive dissonance.
Phinnaeus Gage
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May 23, 2013, 07:02:49 PM
#9

Posting on this forum will achieve little, they don't read it due to trolls

Interesting how these forums are apparently not important, yet it is important enough for them to spend $2,881.90 advertising here.

https://bitcointalk.org/index.php?topic=206304.msg2228269#msg2228269

It is a textbook example of cognitive dissonance.

Name another company where the COO is allowed to spend its money. Isn't there another department that normally does this?
PuertoLibre
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May 23, 2013, 07:18:18 PM
#10

All the signs of the end of BFL are here. If you haven't gotten a refund yet I strongly suggest you do soon. And if they aren't responding keep at it. Call multiple times a day. Bug them until you are in the clear.
Call them incesantly about your refund until you get "an Angry Dave" on the phone.

If you get "an Angry Josh", you've complained waaaay too much.

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Worldcore
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Xian01
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May 23, 2013, 07:21:25 PM
#11

If you get "an Angry Josh", you've complained waaaay too much.

 At least if he get's "an Angry Josh", you can bet he'll get a forced refund !
k9quaint
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May 23, 2013, 07:28:32 PM
#12

If you are a "customer" and you want attention from BFL, post something that will stop people from pre-ordering.
Then Josh swoops and "forces" you to take a refund. Wink

Bitcoin is backed by the full faith and credit of YouTube comments.
PuertoLibre
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May 23, 2013, 07:33:08 PM
#13

If you get "an Angry Josh", you've complained waaaay too much.

 At least if he get's "an Angry Josh", you can bet he'll get a forced refund !
Not a consensual refund? Is that different from a statutory refund? (Sorry, I couldn't help but joke about it)

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Worldcore
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Xian01
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May 23, 2013, 07:36:10 PM
#14

Not a consensual refund? Is that different from a statutory refund? (Sorry, I couldn't help but joke about it)

 *mumbles something about spreading cheeks and opening wide*

 Consensual or Statutory. Either way Josh can get it.
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May 23, 2013, 07:38:05 PM
#15

Posting on this forum will achieve little, they don't read it due to trolls

Interesting how these forums are apparently not important, yet it is important enough for them to spend $2,881.90 advertising here.

https://bitcointalk.org/index.php?topic=206304.msg2228269#msg2228269

It is a textbook example of cognitive dissonance.

Name another company where the COO is allowed to spend its money. Isn't there another department that normally does this?

Not really. COO, CEO and CFO should be readily know about this and have the means to spend money.

COO should have an operational budget and often, marketing is seen as operations. But actually, the operations officer should be taking care of everyday operations which means he should be GETTING PEOPLE TO MAKE PRODUCTS.
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May 23, 2013, 07:54:25 PM
#16

really? I thought it was all about taking as much money as you could and run as far away as possible.

揑n Putin抯 Russia bitcoin exchanges you. - http://www.coindesk.com/ceo-bitcoin-officially-bans-china/
List of major BTC scams https://bitcointalk.org/index.php?topic=576337
Bitstamp "no transfer" banks/countries list: https://bitcointalk.org/index.php?topic=270716.0
Schrankwand
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May 23, 2013, 07:55:24 PM
#17

really? I thought it was all about taking as much money as you could and run as far away as possible.


Nah, that is the CFO (2)

Chief fraud officer.
Phinnaeus Gage
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May 23, 2013, 08:05:09 PM
#18

really? I thought it was all about taking as much money as you could and run as far away as possible.


Nah, that is the CFO (2)

Chief fraud officer.

CBFL comes to mind.
Schrankwand
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May 23, 2013, 08:20:33 PM
#19

really? I thought it was all about taking as much money as you could and run as far away as possible.


Nah, that is the CFO (2)

Chief fraud officer.

CBFL comes to mind.

Chief Balloney Fruit of the Loom officer? Cheesy
KS
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May 23, 2013, 08:35:02 PM
#20

CBFL comes to mind.

Christian Basketball Fellowship League?

Capital Bridging Finance Ltd?

Computer Based Functional Literacy?

Crystal Ball Fantasy League?


揑n Putin抯 Russia bitcoin exchanges you. - http://www.coindesk.com/ceo-bitcoin-officially-bans-china/
List of major BTC scams https://bitcointalk.org/index.php?topic=576337
Bitstamp "no transfer" banks/countries list: https://bitcointalk.org/index.php?topic=270716.0
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