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Poll
Question: Does avalon fail at customer communication?
Yes - 64 (58.7%)
Yes, no response for +1mos - 9 (8.3%)
Yes, no response since I ordered - 21 (19.3%)
No - 2 (1.8%)
No, I receive email responses right away! - 2 (1.8%)
No, I get responses in a reasonable time frame - 4 (3.7%)
I have no comment until my order ships for fear of retribution - 7 (6.4%)
Total Voters: 109

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Author Topic: Bitsyncom, can you please hire some employees, answer emails, and tickets?  (Read 2111 times)
erschiessen
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June 11, 2013, 11:55:52 PM
 #21

Sebastian,
I hope that your issues get resolved.
I mean, come on, for crying out loud, hardware manufacturers.
*edit* - BFL and Avalon both absolutely show loathing toward the people that give them money. *

I signed up for newsletters by going to http://launch.avalon-asics.com/

Go to the bottom of the page, there is a link to sign up for newsletters.

FWIW, I think that I only received a couple of emails since prior to Batch #3 orders opened.

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SebastianJu
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June 12, 2013, 12:08:45 AM
 #22

Sebastian,
I hope that your issues get resolved.
I mean, come on, for crying out loud, hardware manufacturers.
*edit* - BFL and Avalon both absolutely show loathing toward the people that give them money. *

I signed up for newsletters by going to http://launch.avalon-asics.com/

Go to the bottom of the page, there is a link to sign up for newsletters.

FWIW, I think that I only received a couple of emails since prior to Batch #3 orders opened.

Thanks for the hint...

I dont think that Yifu is doing this on purpose. Support is only a disturbance from creating new hardware i guess. But at least with the amount of bitcoins made its possible to hire someone. I believe he doesnt know what pressure a non existing support can put on customers. If i wouldnt have reached them now i would have paid a bounty to get the bitsyncom address, then pay someone to visit them to personally speak with them. But ill wait now a bit if Yifu is keeping his word.
Edit: And when i signed in for the newsletter i got the bitsyncom address for free... though its probably only Yifu's Bureau-Address in NY and the company in china has another one. But Yifu is the CTO, so speaking with him would be even better.

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erschiessen
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June 12, 2013, 12:35:23 AM
 #23

I don't think Yifu is some evil psycho.

I don't think that he has ever had a real job in his life, though.
He never bagged groceries, bussed tables or washed dishes.
Before this venture he has never dealt with a customer.

At least that is my hope.

For if he HAS dealt with customers before, while at the employ of someone, and treats Avalon customers like this, I may have to edit my first phrase above.

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June 13, 2013, 01:03:16 AM
 #24

Support finally... Wink


Avalon ASIC    ASICs on time; Business done right.
Dear xxx,
Production is happening, it is now time to address ordering issues and ship units.

Before opening a ticket, make sure the following is true.

1. you have an account on store.avalon-asics.com with all your information filled out, including address, phone number and such.
2. your bitcoin transaction id, blockchain.info url preferred.
3. the email you use for ordering ( if it is different from the store account. )

The support ticket has added fields for trouble type, which batch you belong, a chip order or regular batches and etc.

Finally, if you have an ticket older than June 1st, make another containing all the information using the new form at
 
SUPPORT.AVALON-ASICS.com

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June 13, 2013, 01:21:42 AM
 #25

i'm confused with this newest update.

under what circumstances are we supposed to open a support ticket other than the obvious address change?
dogie
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June 13, 2013, 01:25:43 AM
 #26

i'm confused with this newest update.

under what circumstances are we supposed to open a support ticket other than the obvious address change?

You can't change address. Its for missing shipments, broken units etc

SolarSilver
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June 13, 2013, 08:07:02 AM
 #27

i'm confused with this newest update.

under what circumstances are we supposed to open a support ticket other than the obvious address change?

Most common:

If you placed an order but it does not show up when you log into the store (where you can verify all the shipping details to make sure nothing is missing or wrong)

Also:

You placed an order for 10k chips and the payment for BTC 700 got lost due to a payment window timeout
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