Support finally...
Avalon ASIC ASICs on time; Business done right.
Dear xxx,
Production is happening, it is now time to address ordering issues and ship units.
Before opening a ticket, make sure the following is true.
1. you have an account on store.avalon-asics.com with all your information filled out, including address, phone number and such.
2. your bitcoin transaction id, blockchain.info url preferred.
3. the email you use for ordering ( if it is different from the store account. )
The support ticket has added fields for trouble type, which batch you belong, a chip order or regular batches and etc.
Finally, if you have an ticket older than June 1st, make another containing all the information using the new form at
SUPPORT.AVALON-ASICS.com