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Author Topic: How to contact with poloniex support ( they do not answer ticket )?  (Read 1432 times)
quochuan29
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September 05, 2017, 05:33:21 PM
 #1

https://poloniex.freshdesk.com/support/home -> look helpless Huh .
My acc was frozen 4 days and they do not answer my ticker (#424334). Could you please show me , Is there any way to contact with them ?
 

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September 05, 2017, 06:04:15 PM
 #2

They will never answer and there noway to contact directly
haha
Last time I wait 2 weeks to processed Ether withdraw, bad service at all
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September 06, 2017, 06:21:44 PM
 #3

https://poloniex.freshdesk.com/support/home -> look helpless Huh .
My acc was frozen 4 days and they do not answer my ticker (#424334). Could you please show me , Is there any way to contact with them ?
 
I think there is no other way to contact poloniex besides in contact support, even I see if contacting poloniex on twitter also the result will be the same only, I strongly do not recommend poloniex for exchange, although poloniex has many users but the feedback for poloniex is very bad.

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September 06, 2017, 06:46:06 PM
 #4

it is very hard nowadays. they never answer their tickets and they never solve any problem.
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September 06, 2017, 09:44:40 PM
 #5

https://poloniex.freshdesk.com/support/home -> look helpless Huh .
My acc was frozen 4 days and they do not answer my ticker (#424334). Could you please show me , Is there any way to contact with them ?
 
Sadly but that's the only one way how to contact them. It will be useless if you create new support ticket for same problem because they will delete it as double support ticket. Last time i sent a ticket to them, it got answered after 1 month and because of that, i have lost lots of value of some altcoin.
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September 07, 2017, 12:41:44 PM
 #6

https://poloniex.freshdesk.com/support/home -> look helpless Huh .
My acc was frozen 4 days and they do not answer my ticker (#424334). Could you please show me , Is there any way to contact with them ?
 
You have to wait for their reply .Poloniex is slower and slower to their users.Maybe someday it will become to another Mintpal.
quochuan29
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September 11, 2017, 09:53:45 AM
 #7

Thanks all for replying . Update That was 9 days and 8 hours and my acc still frozen. Let see how poloniex support work ..

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September 18, 2017, 11:15:41 AM
 #8

I´am waiting now more then 3 weeks for a answer from the support. Nothin happend!
And for my tier verification i´am waiting more then 4 month!! Poloniex has the worst support in the world.
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September 29, 2017, 08:45:45 AM
 #9

Bump - any news? What ticket number are you (so I can try and work out how quickly they are processing them)

Im pulling my hair out here. 

My 2FA stopped working, stupidly I didnt take down reset code.

I emailed Poloniex. 3 days later had still not heard anything, while trying to log onto my account a 1000th time I was redirected to http://poloniexassetexchange.com/  which looks like it was a clone of the poloniex site.

My 2FA failed again, but I did then I received an auto email from Poloniex saying that they had detected a successful login in America.

So I froze my account and raised a ticket with Poloniex.  Herve replied 3 hours later - an actual person, not an auto response. They said to make sure my email was secure, that I had turned on 2FA on my poloniex and to reset my password, and that he would freeze the account (all of this I had told them in the tickets that I had already done).  That was 8 days ago and I havent heard back since.

I am so worried. I dont know If I was hacked... my last activity was a stop order to sell my BTC, I dont know if I have any in there, or if it is USDT or BTC?

I am hoping that as I have 2FA, even if someone did get in, firstly they would need 2FA to do a withdrawal. Secondly my daily limit is only $2500 thirdly the time it takes poloniex to action a withdrawal, hopefully the account was frozen before that happened.

This site is a joke.   Im most terrified that Poloniex will just shut up shop and vanish off the net. There certainly appears to be no commitment to customers.

quochuan29
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October 23, 2017, 09:24:15 AM
 #10

Final update : After 12 days my account was unlocked . I think they do not steal any once money but their support make you crazy...

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October 23, 2017, 09:51:28 AM
 #11

They will never answer and there noway to contact directly
haha
Last time I wait 2 weeks to processed Ether withdraw, bad service at all

as long as that is the time given ...
the procedure or any problem to wait to recover again there is no way to make it faster

tahanks
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October 23, 2017, 10:20:26 AM
 #12

Just hang in there tight my folks!

I still strongly believe that Poloniex has their customers interests prioritized but that they are under immense growing pains at this time.

I've had a (smaller) missing deposit get credited after a week or so.

I hope you all get your tickets solved, as i did mine. and without trashtalking poloniex too much while they work for you. ;-)

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October 23, 2017, 03:42:34 PM
 #13

Poloniex has a HUGE backlog of tickets they're working through. Someone of reddit finally got one resolved that he'd opened in June!

If you arn't making any headway, make a reddit account and then send a private message with your ticket number to https://www.reddit.com/user/Mike-Poloniex

 
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October 23, 2017, 05:11:05 PM
 #14

Just hang in there tight my folks!

I still strongly believe that Poloniex has their customers interests prioritized but that they are under immense growing pains at this time.

I've had a (smaller) missing deposit get credited after a week or so.

I hope you all get your tickets solved, as i did mine. and without trashtalking poloniex too much while they work for you. ;-)
Easy to say but not all people do have different issues and situations regarding on their trading activities and its really hard to calm down yourself when you do see your coin is stuck or whatsoever problem you do have on the site which would affect the profitability or even on worst cases you might really lose up big money if you didnt able to manage those coins inside which do really suck at all.For now i havent experience any problem on poloniex and hopefully it wont happen into me.The possible and nearest contact on them is just only on their support system.

 
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November 02, 2017, 03:09:43 PM
 #15

Poloniex stole some shitcoin of mine over 3 months ago and there is no way I can get any reply, I think legal actions are the only solution at this point
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November 26, 2017, 10:35:06 AM
 #16

I'm currently experiencing the poor customer support. My ticket is now 10 days old without a single feedback. Also tried to get their attention on twitter but to no available. A simple "We'll check this" reply would be sufficient and will at least make me feel that they are really looking into it. Being a big company or whatsoever is not a valid reason to give a shitty customer support service.
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November 26, 2017, 05:25:25 PM
 #17

I'm currently experiencing the poor customer support. My ticket is now 10 days old without a single feedback. Also tried to get their attention on twitter but to no available. A simple "We'll check this" reply would be sufficient and will at least make me feel that they are really looking into it. Being a big company or whatsoever is not a valid reason to give a shitty customer support service.

True, we customers should not be treated like this. Have you also tried to contact them through telegram? Or send them multiple tickets so they would be aware of your concern and have the decency to at least give you an update of your problem and if they are really looking into it.
ayiphelmy
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December 01, 2017, 07:43:57 AM
 #18

I'm currently experiencing the poor customer support. My ticket is now 10 days old without a single feedback. Also tried to get their attention on twitter but to no available. A simple "We'll check this" reply would be sufficient and will at least make me feel that they are really looking into it. Being a big company or whatsoever is not a valid reason to give a shitty customer support service.

True, we customers should not be treated like this. Have you also tried to contact them through telegram? Or send them multiple tickets so they would be aware of your concern and have the decency to at least give you an update of your problem and if they are really looking into it.

Poloniex have telegram? what channel ??
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December 02, 2017, 05:11:05 PM
 #19

I'm currently experiencing the poor customer support. My ticket is now 10 days old without a single feedback.

I've been waiting a month.

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December 05, 2017, 10:09:03 PM
 #20

same here. been a week with no response to my ticket.

My issue is my stellar lumens withdrawal is stuck at "processing."

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