Bump - any news? What ticket number are you (so I can try and work out how quickly they are processing them)
Im pulling my hair out here.
My 2FA stopped working, stupidly I didnt take down reset code.
I emailed Poloniex. 3 days later had still not heard anything, while trying to log onto my account a 1000th time I was redirected to
http://poloniexassetexchange.com/ which looks like it was a clone of the poloniex site.
My 2FA failed again, but I did then I received an auto email from Poloniex saying that they had detected a successful login in America.
So I froze my account and raised a ticket with Poloniex. Herve replied 3 hours later - an actual person, not an auto response. They said to make sure my email was secure, that I had turned on 2FA on my poloniex and to reset my password, and that he would freeze the account (all of this I had told them in the tickets that I had already done). That was 8 days ago and I havent heard back since.
I am so worried. I dont know If I was hacked... my last activity was a stop order to sell my BTC, I dont know if I have any in there, or if it is USDT or BTC?
I am hoping that as I have 2FA, even if someone did get in, firstly they would need 2FA to do a withdrawal. Secondly my daily limit is only $2500 thirdly the time it takes poloniex to action a withdrawal, hopefully the account was frozen before that happened.
This site is a joke. Im most terrified that Poloniex will just shut up shop and vanish off the net. There certainly appears to be no commitment to customers.