PROBLEMS WITH NEXTCOIN DEPOSIT AT BITTREX

[mokaccino]

Does anybody know a problem with this exchange? I sent more or less 290 nxt (08/23/2017) and they never arrived at the moment. I have 3 tickets opened with the support, but I am very very very disappointed by this platform which leaves me without any valid answer! What's wrong with them?

Thanks for response me

[BitSat]

Does anybody know a problem with this exchange? I sent more or less 290 nxt (08/23/2017) and they never arrived at the moment. I have 3 tickets opened with the support, but I am very very very disappointed by this platform which leaves me without any valid answer! What's wrong with them?

Thanks for response me

This is not right place for posting about this issue please go to Service Discussion Exchange section hope some one will give you better response about your issue or try to post in Bitterx Official thread hope support will give you better response

[mokaccino]

Does anybody know a problem with this exchange? I sent more or less 290 nxt (08/23/2017) and they never arrived at the moment. I have 3 tickets opened with the support, but I am very very very disappointed by this platform which leaves me without any valid answer! What's wrong with them?

Thanks for response me

This is not right place for posting about this issue please go to Service Discussion Exchange section hope some one will give you better response about your issue or try to post in Bitterx Official thread hope support will give you better response

Sorry, i move it. Thanks for informed me...

[DaMut]

i never encountered something like that before.
and if you're really sent it you should have the transaction record right ? trx transaction / transaction ID ?
please provide it into your report and we may be can help you to find the solution.
so we can see everything in detail what is going on with your transaction.
there're a lot of problem happened in the exchanger lately,but i don't think they will scam you for just 290 or around that NXT.
it should be have a logical explanation about your problem,you might be accidentally sent it into wrong address ?
or typos ?

share the tx so we can see what is going on with your transaction

[mokaccino]

i never encountered something like that before.
and if you're really sent it you should have the transaction record right ? trx transaction / transaction ID ?
please provide it into your report and we may be can help you to find the solution.
so we can see everything in detail what is going on with your transaction.
there're a lot of problem happened in the exchanger lately,but i don't think they will scam you for just 290 or around that NXT.
it should be have a logical explanation about your problem,you might be accidentally sent it into wrong address ?
or typos ?

share the tx so we can see what is going on with your transaction

Hi cryptobuddy, thank you for presence. Well, I don't incriminate bittrex, but what amazes me, it is the reputation of this exchange with opposite a transfer fail such these. As you can see , I share with you the screen of my correspondences with the support (i can't insert image file), + here it is my Tx Id's :

10477138498785863380 for this tx, i forgot to include the message as agreed by the exchange, but bttrex sure to crediting me manually

11044913750534642840 here, i didnt forget it, i included the message first of all

b839586dfb07a3376e62d2d44e79ad822e3c54ed69b1c830551f15ecf01ad572 and with this tx, i sent 2.031418 theoretically, but only 1.81785500 was credited in my ppc bttrex wallet

[swogerino]

It is the first time I see a complaint against Bittrex exchange. They work very well normally. I don't know what to say, as you have already contacted support there, they are the only ones who can help you with your problem. Normally I use them as my second exchange as they haven't listed as many coins as Poloniex has and I am using Poloniex as my first one even with all the complaints around, for me it is working well there without problems so far.

[mokaccino]

It is the first time I see a complaint against Bittrex exchange. They work very well normally. I don't know what to say, as you have already contacted support there, they are the only ones who can help you with your problem. Normally I use them as my second exchange as they haven't listed as many coins as Poloniex has and I am using Poloniex as my first one even with all the complaints around, for me it is working well there without problems so far.

I want to believe you with no doubt! But, my issues are real. Strength is to believe that I have no luck with them. So, i transmit you all the automatics responses of the support :

     Bittrex Support Team
    August 25, 2017 02:16

    Hi samiccino,

    If a message/tag/paymentid/memo was not attached to this deposit we will have to manually lookup the deposit and credit it. This process can take up to 2 weeks and also requires that you have already generated a message/tag/paymentid/memo.

    If you have not already included a Transaction ID/Hash, please reply to this email, or update your ticket at https://bittrex.zendesk.com/agent/tickets/182982 with your transaction ID/hash. We cannot credit these coins unless you provide us with your transaction hash.

    *** Unfortunately we cannot accept the transaction hash in an image/photo as we must be able to copy and paste this hash. ***

    To Generate a message/tag/paymentid/memo:

    Open the coin wallet from the Bittrex Wallet page. Click the + next to the wallet and then click "New Address". Please include this "message/tag/paymentid/memo" with all future deposits for this coin.

    Thank you,

    Your Bittrex Support Team

    Follow us on Twitter @ https://twitter.com/BittrexExchange
    Avatar
    Samiccino
    August 25, 2017 02:29

    Transaction 10477138498785863380
    Block 8419380852417511419
    Avatar
    Samiccino
    August 27, 2017 01:29

    Good morning team,
    It will take a few days to recover my nxt's, like you saw me? Did I communicate you the good information which you need?

    regards
    Avatar
    Awais Raza
    August 29, 2017 09:14

    Hi samiccino,

    Thanks for providing the requested information. This ticket has been escalated for a manual credit and will be processed soon. There is no need to reply at this time.
    

     Hi samiccino,

    Due to an increased volume in support tickets we’re experiencing longer than usual wait times.

    While we understand this can be frustrating, please avoid opening multiple tickets for the same issue as this may delay our agents assisting with your request in a timely manner.

    Thank you,

    Awais @ Bittrex

    Follow us on Twitter @ https://twitter.com/BittrexExchange

This request is closed for comments. You can create a follow-up.

Samiccino submitted this request

Status
    Solved
Assigned to
    Awais Raza
Bittrex Account Email
    -------------
Coin Name
    NXT
Deposit Issue Type
    Forgot or Wrong Tag/PaymentID/Message/Memo
Transaction ID
    10477138498785863380
Transaction Address
    NXT-97H4-KRWL-A53G-7GVRG 51fe04756885425fb18b49cccd7bd6ed47d004ab3f07497ea86e7672fbc4031b 1st transactn bttrx

    Incident ticket NXT transac capture.jpg
    (80 KB)


 Bittrex Support Team
August 29, 2017 02:17

Hi samiccino,

Thank you for contacting Bittrex Support. Due to a high volume of tickets we ask that you make sure your issue is not already discussed in our FAQ - https://bittrex.zendesk.com/hc/en-us/categories/200049234-FAQ-Frequently-Asked-Questions

For our support staff to properly help you it's important that you include all relevant information about your transaction. Missing information can add delays solving your ticket.

** PLEASE READ THE BELOW TIPS REGARDING DEPOSITS AND REPLY TO THIS EMAIL, OR VISIT https://bittrex.zendesk.com/agent/tickets/194196, TO UPDATE YOUR TICKET IF YOU NEED FURTHER ASSISTANCE.**

DEPOSIT / WITHDRAWAL DELAYS
If you are having delays with deposits or withdrawals, please understand that blockchains operate at different speeds and it may take some time for transactions to clear. Please check our status page at https://www.bittrex.com/Status to see the status of a wallet at any time.

If you have delayed deposit, please make sure you properly followed the instructions on the deposit page and that your transaction is already confirmed in the block chain. Bittrex has no control over your coins confirming.

Please see the follow link for additional details on deposits: https://bittrex.zendesk.com/hc/en-us/articles/115000223912-Where-is-my-deposit-

For withdraw issues please makes sure to read this link: https://bittrex.zendesk.com/hc/en-us/articles/115000233331-Where-is-my-withdraw-

MINIMUM AMOUNT
There are some coins on Bittrex that require you to deposit a minimum amount before the coins will credit.

Please make sure to review the deposit instructions for your coin on the Wallets page. Please click the + next to the coin and read the deposit text. Please note that for coins with minimum deposit amounts, the block chain address balance is separate from your Bittrex balance. If you did not deposit the minimum amount you will need to send another deposit that brings your total balance above the minimum.

For ETH, ETC and all ETH/ETC tokens your address on the block chain must hold greater than .1 ETH. Any deposits you make to your address will be added to your previous deposits and the coins will credit to your account when the address holds greater than .1 coins.

For WAVES , WAVE Assets, FCT, LSK, ARK, SHIFT, and RISE, you must have greater than 1 coin in your address before they credit to your account.

We have created great guides to assist you with common questions so please make sure to look for your issue in our FAQ. If you find the answer to your issue, please make sure to reply to this email stating that your issue has been resolved.

FAQ - https://bittrex.zendesk.com/hc/en-us/categories/200049234-FAQ-Frequently-Asked-Questions

Thank you,

Your Bittrex Support Team

Follow us on Twitter @ https://twitter.com/BittrexExchange
Avatar
Samiccino
August 29, 2017 02:29

I did make sure my issue is not already discussed in the FAQ. I'm first of all included the message to my send. Thanks to lightning me

regards
Avatar
Awais Raza
August 29, 2017 09:12
Hi sami,

Thanks for providing the requested information. This ticket has been escalated for a manual credit and will be processed soon. There is no need to reply at this time.

Thank you,

Awais @ Bittrex

Follow us on Twitter @ https://twitter.com/BittrexExchange
Avatar
Awais Raza
August 29, 2017 09:13
Hi sami,

Thanks for providing the requested information. This ticket has been escalated for a manual credit and will be processed soon. There is no need to reply at this time.

Thank you,

Awais @ Bittrex

Follow us on Twitter @ https://twitter.com/BittrexExchange
Avatar
Bittrex Support Team
Monday at 10:06

Hi sami,

Due to an unprecedented amount of growth in a relatively short amount of time we're experiencing a longer than usual wait time responding to and resolving your requests. This wait time has also increased the number of duplicate tickets entered on the same issues, further slowing down our agents ability to get to your request in a timely manner. We apologize greatly for the wait and we are actively training new personnel and streamlining our support system to better handle the demand.

You are receiving this update as we've identified your ticket as having not received the care and attention typically seen from Bittrex Support. We are grateful for your support and understanding as we work to improve our process and respond to requests.

** WE ASK THAT IF YOUR ISSUE HAS NOT ALREADY BEEN SOLVED THAT YOU REPLY TO THIS EMAIL OR UPDATE YOUR TICKET AT https://bittrex.zendesk.com/agent/tickets/194196. **

If your issue has been solved you do not have to do anything. We will send you a reminder in a few days and if we do not hear back from you we will close this ticket for you.

We understand that waiting can be frustrating and we appreciate your patience and understanding while we scale our support team to handle the increased demand.

Thank you,

Your Bittrex Support Team

Follow us on Twitter @ https://twitter.com/BittrexExchange
Avatar
Samiccino
Monday at 13:06

Good morning bttrx team,

I thankfull you a lot, but so, my previous nxt issue alwais not solved(170.59) despite the solved status, and the present (120.00) too. I cant trade because of this unpleasantness.

Saloute




PPC deposit missing - 08/23/2017 - 0,203563

    Avatar
    Samiccino
    August 31, 2017 03:25

    I made a transfer of 2.031418PPC (fee network> 0,01) and I find out today that you credited me my account only with 1.81785500 ppc. So, as far as i'm concerned, this is abnormal. Can you give me some explanation please?
    Thank you for being willing to restore my account by the rest.
    Avatar
    Bittrex Support Team
    August 31, 2017 03:25

    Hi sami,

    Thank you for contacting Bittrex Support. Due to a high volume of tickets we ask that you make sure your issue is not already discussed in our FAQ - https://bittrex.zendesk.com/hc/en-us/categories/200049234-FAQ-Frequently-Asked-Questions

    For our support staff to properly help you it's important that you include all relevant information about your transaction. Missing information can add delays solving your ticket.

    ** PLEASE READ THE BELOW TIPS REGARDING DEPOSITS AND REPLY TO THIS EMAIL, OR VISIT https://bittrex.zendesk.com/agent/tickets/204007, TO UPDATE YOUR TICKET IF YOU NEED FURTHER ASSISTANCE.**

    DEPOSIT / WITHDRAWAL DELAYS
    If you are having delays with deposits or withdrawals, please understand that blockchains operate at different speeds and it may take some time for transactions to clear. Please check our status page at https://www.bittrex.com/Status to see the status of a wallet at any time.

    If you have delayed deposit, please make sure you properly followed the instructions on the deposit page and that your transaction is already confirmed in the block chain. Bittrex has no control over your coins confirming.

    Please see the follow link for additional details on deposits: https://bittrex.zendesk.com/hc/en-us/articles/115000223912-Where-is-my-deposit-

    For withdraw issues please makes sure to read this link: https://bittrex.zendesk.com/hc/en-us/articles/115000233331-Where-is-my-withdraw-

    MINIMUM AMOUNT
    There are some coins on Bittrex that require you to deposit a minimum amount before the coins will credit.

    Please make sure to review the deposit instructions for your coin on the Wallets page. Please click the + next to the coin and read the deposit text. Please note that for coins with minimum deposit amounts, the block chain address balance is separate from your Bittrex balance. If you did not deposit the minimum amount you will need to send another deposit that brings your total balance above the minimum.

    For ETH, ETC and all ETH/ETC tokens your address on the block chain must hold greater than .1 ETH. Any deposits you make to your address will be added to your previous deposits and the coins will credit to your account when the address holds greater than .1 coins.

    For WAVES , WAVE Assets, FCT, LSK, ARK, SHIFT, and RISE, you must have greater than 1 coin in your address before they credit to your account.

    We have created great guides to assist you with common questions so please make sure to look for your issue in our FAQ. If you find the answer to your issue, please make sure to reply to this email stating that your issue has been resolved.

    FAQ - https://bittrex.zendesk.com/hc/en-us/categories/200049234-FAQ-Frequently-Asked-Questions

    Thank you,

    Your Bittrex Support Team

    Follow us on Twitter @ https://twitter.com/BittrexExchange
    Avatar
    Samiccino
    August 31, 2017 03:26

    i sure my issue not in FAQ
    Avatar
    Bittrex Support Team
    Yesterday at 04:11

    Hi sami,

    Due to an unprecedented amount of growth in a relatively short amount of time we're experiencing a longer than usual wait time responding to and resolving your requests. This wait time has also increased the number of duplicate tickets entered on the same issues, further slowing down our agents ability to get to your request in a timely manner. We apologize greatly for the wait and we are actively training new personnel and streamlining our support system to better handle the demand.

    You are receiving this update as we've identified your ticket as having not received the care and attention typically seen from Bittrex Support. We are grateful for your support and understanding as we work to improve our process and respond to requests.

    ** WE ASK THAT IF YOUR ISSUE HAS NOT ALREADY BEEN SOLVED THAT YOU REPLY TO THIS EMAIL OR UPDATE YOUR TICKET AT https://bittrex.zendesk.com/agent/tickets/204007. **

    If your issue has been solved you do not have to do anything. We will send you a reminder in a few days and if we do not hear back from you we will close this ticket for you.

    We understand that waiting can be frustrating and we appreciate your patience and understanding while we scale our support team to handle the increased demand.

    Thank you,

    Your Bittrex Support Team

    Follow us on Twitter @ https://twitter.com/BittrexExchange
    Avatar
    Samiccino
    Yesterday at 11:07

    Good morning, my issue around the missing of PPC singles transfer still not solved. Thanks for treatment and considering.
    Regards

Avatar
Add file or drop files here

Please consider this request solved

Samiccino submitted this request

Status
    Open
Assigned to
    Bittrex Support Team
Bittrex Account Email
    ------------------
Coin Name
    PEERCOIN
Deposit Issue Type
    Missing Deposit
Transaction ID
    b839586dfb07a3376e62d2d44e79ad822e3c54ed69b1c830551f15ecf01ad572
Transaction Address
    FROM : PAEqy9qfWnSnnXFMcBQGynPkL4s2w82yTB To : P9wjM52VhBJi17DqXNGtT8ZsDER2p6Ft7s



PS> Just for remind, I'm an X'customer of the notorious coinex.pw in 2013/2014, when i was robbed by a lot of crypto as : ppc, some nvc+ btc singles it's unfortunate....

[DaMut]

indeed based on your transaction tx and account id your balance should be in there for now :
https://mynxt.info/account/10329695179213948552
that is your wallet right ?
where are you come from my friend ?
i believe it has something to do with your resident or it might be because of your verification.
have you verified 2fa+number verification ? or are you using enchanted verification ?
or you did not verify it at all?
a couple months ago if i remembered it correctly they're blocking an user account from Egypt,
they're blocking people in some countries to trade in their exchanger for special reason.

[mokaccino]

indeed based on your transaction tx and account id your balance should be in there for now :
https://mynxt.info/account/10329695179213948552
that is your wallet right ?
where are you come from my friend ?
i believe it has something to do with your resident or it might be because of your verification.
have you verified 2fa+number verification ? or are you using enchanted verification ?
or you did not verify it at all?
a couple months ago if i remembered it correctly they're blocking an user account from Egypt,
they're blocking people in some countries to trade in their exchanger for special reason.

Yes this is it. I'm from Paris
If it has to see with the residence, why the team does not inform me about it? It is very frustrating frankly!
The team sees although I live well in France, we aren't under embargo ' lmfao '...
Allo houston?!? We have a pb!!!

So, i recognize, I had forgotten the message unencrypted during my 1st nxt sending, but they assured me that it would be made manually,
but on my second I inserted the famous message unencrypted and nevertheless isn't arrived.
I think If it not settled in the month, I shall give it up, but the trust will not be any more, and even if, my nxt's are derisory, on the long term (the market operator) break the trust of the user you know? Anyway....