Bitstamp ETH deposit not credited

[joyochung]

I deposited 24.49330497 ETH to my bitstamp account.

There have been more than 300 confirmations but it has not been credited to my account.


Submitted support ticket and PMed their staff on Reddit. But has got no reply yet.

Anybody has the same problem?

[avdzwan]

I deposited 24.49330497 ETH to my bitstamp account.

There have been more than 300 confirmations but it has not been credited to my account.


Submitted support ticket and PMed their staff on Reddit. But has got no reply yet.

Anybody has the same problem?

Hi, I have the same issue - deposited ETH into my Bitstamp account which is still not showing after 3 hours. Did you manage to resolve the matter on your deposit?

I emailed Bitstamp support, but no reply yet.

[warningsigns]

Bitstamp is a licensed and regulated exchange so you can be assured without a grain of doubt that your funds were not stolen. It might take time before you can sight the coins on your account and I believe the reason for this is that all inbound and outbound transactions on the Bitstamp system undergo a vetting process. Checks are done to ensure coins and fiat are properly accounted for and this might include passing blockchain analysis to ascertain origin and taint if any and also to check if they come from sources sanctioned by Bitstamp or the EU.

With patience and relentless querying, you will eventually see your coins. They are known to give their customers the silent treatment when something is being checked or investigated. This can be unnerving but if you have a clean conscience and if you are convinced the coins were obtained without any Mickey Mouse games, they will be credited to your account soon.

[joyochung]

Bitstamp is a licensed and regulated exchange so you can be assured without a grain of doubt that your funds were not stolen. It might take time before you can sight the coins on your account and I believe the reason for this is that all inbound and outbound transactions on the Bitstamp system undergo a vetting process. Checks are done to ensure coins and fiat are properly accounted for and this might include passing blockchain analysis to ascertain origin and taint if any and also to check if they come from sources sanctioned by Bitstamp or the EU.

With patience and relentless querying, you will eventually see your coins. They are known to give their customers the silent treatment when something is being checked or investigated. This can be unnerving but if you have a clean conscience and if you are convinced the coins were obtained without any Mickey Mouse games, they will be credited to your account soon.

Thanks a lot for your reply. It is indeed quite worrying since I have quite some assets in their exchange.

I will wait and see.

[btcney]

I deposited 24.49330497 ETH to my bitstamp account.

There have been more than 300 confirmations but it has not been credited to my account.


Submitted support ticket and PMed their staff on Reddit. But has got no reply yet.

Anybody has the same problem?

Would you mind including a txid along with your claim?

25 ETH is indeed something to be worrying about. However as warningsigns said, bitstamp has been one of the longest running crypto exchanges without any major issues. It is also licensed, and regulated. There has been no hacks which means that if you deposited to the right address then you are definitely going to be receiving your coins, whether sooner or later.

I would consider keep opening new support tickets, until they resolve the issue. Sometimes the wait can be long.