Yeah I got the paper wallet with the written passphrase on it. As I have mentioned I tried multiple times the password and every time is says ERROR: wrong BIP38 password. I know it is not a good idea to send private key to website, they even suggested what you recommended. Any idea how to solve this or can you point me to a person that can do it?
I would suggest trying to recreate the problem, using a key pair for testing only.
look at what you wrote down as the passphrase and think about how you could have erred.
... implicit errors in "writing it down."
Examples are.
"C" or "c"
"0" vs "O" vs "o"
"l" vs "1"
"7" vs "2" sometimes
presence or absence of a space between words
a missing character
transposed characters
Yesterday I wrote a note on paper. "Here is the summary."
Today I looked at that note and it said "Here is the summy."
Go figure....