BITSTAMP deposit problem

[johnnybtct]

Got answer today about KYC, lot of questions...
I'm going to answer soon today, what's the process time after replying?
Anyone experienced already?

[fsm247]

Got answer today about KYC, lot of questions...
I'm going to answer soon today, what's the process time after replying?
Anyone experienced already?

Three years ago one of my wire deposits was also not appearing and I was asked about KYC.
I replied and after that it took about 36 hours before they asked to send some documents backing my response.
I replied again and after about 10 mins my wire was credited.

Looks like this is the same shit again, but sofar I am still waiting for any response from support. It's been 6 days since my SEPA-wire was sent. Incredible.

[marcinw]

I sent 22k EUR on the 5th of September to bitstamp. So far no money on account.
The response from their support was they are processing it. That's it.
Last time I sent 14 kEUR and it took 1,5 days to see the credit on my account

[fsm247]

I have just received this reply:

Dear Customer,

please excuse the delay, due to the high demand, our response time is longer than usual.

Kindly note that I have forwarded your case to the appropriate department.

I will make sure that we get back to you as soon as possible. Thank you for your patience and understanding.

Best regards,
Domen Krč


 

[BitcoinCore0142]

I'm waiting 10 days for my deposit. They don't answer me at all.

[warningsigns]

They won't answer. The standard procedure for investigating transactions they consider suspicious or anomalous is to always maintain silence while inquiries are being made. This is to prevent the "suspect" from doing something that would, if it turns out the funds were from illicit proceeds, pervert the course of justice or destroy any evidentiary trail linking the transaction to the person of interest. Assuming your funds were wired from your own bank account and the source of those funds are legit, then you have nothing to fear. Bitstamp will not steal your funds. You will eventually get your money after they complete their checks and inquiries.

If it turns out that the risks are too high for Bitstamp to absorb, then they will return your funds but you should expect them to close your account. They have done this to some here, especially if they cannot ascertain or conclusively verify the source of (very substantial) funds and your identity.

[fsm247]

Update:

Dear customer,

thank you for getting back to us.

Please note that our payments department have successfully processed your deposit. Your Bitstamp account should be credited shortly.

Should you require any further assistance, please don't hesitate to contact us.

Best regards,
Domen Krč


75 minutes later, my deposit was finally credited.
Now that I missed that insane buying opportunity.
Thank you Bitstamp. Not!

[mrscbw]

Same issue here as well, Bitstamp? Help?

[CostaRibeiro]

Just deposit and now I saw this, hoping for the best.

[dekana]

I sent a bank wire to Bitstamp on 9 September 2017.

My bank sends the funds within 30 minutes of me doing the transfer and I sent Bitstamp the Swift MT103 as proof of payment.

No response at all received from Bitstamp even after after waiting a full week and then politely asking them what's going on.

Honestly, theres other places that want my business out there, I dont have to deal with this shit.

[warningsigns]

They now send these wire transfers to THE department. It's probably a room staffed with AML and anti-fraud investigators, with computers linked to identity verification software, Europol's FIU, OFAC sanctions list, AML watchlists and the SWIFT messaging system where they can do discreet checks with the remitting banks to confirm MT103 instructions are from non-fraudulent sources. It's all happening and being done quietly and methodically.

I can imagine other exchanges having a similar filter system, thus all the delays and account closure stories here. It's all about managing risks and mitigating losses.





 

[CostaRibeiro]

Just deposit and now I saw this, hoping for the best.

Maybe I got luck, credited one time, 2 business days.

[zimson]

And im still waiting... since the 8th. 
well i know witch exchange il be using in the future... and it dont start with B

[thegarn]

Same story!
Deposit of 80K 8 working days ago, not credited. I am a high volume customer and have complied with all their new AML/KYC requirements. This is the second time in one month I have had serious problems with deposits. If they have not credited my account after 28 days I will be pursuing legal action!
Time to jump the Bitstamp ship??

[zimson]

Yeah i filled so many AML/KYC papers before for them already that its almost silly...
Definitely jumping ship.

[ziggy2]

On Sept 10 and 11, I made money deposits in € to my Bistamp account, from my usual bank account (already used to make deposits, so they know me), a moderate amount, so no need for in-depth investigations...and as of today, September 20th, I'm still waiting for the money to be available.

Difficult to understand that it can take that long...

[Maxxt]

I have transfered few days ago ~20k 0 problems same day (excited about speed)
I did the same yesterday with over 50k, no deposit (USD)
Bank transfer done perfectly according to deposit data.
Second which is delayed was even made in earlier hours than first and still nothing.

Anyone know what's going on, do they have any special policy for "bigger" deposit transactions ?

By the way, their support sucks balls at least for me, many days for replies.....
Can anyone recommned good EU based BTC exchange?

Same problem since 14th of September. No answer from support.

[ziggy2]

Actually I have had no such problem with Kraken, which has similar functions ; and they have a broader range of cryptocurrencies.

[Maxxt]

Actually I have had no such problem with Kraken, which has similar functions ; and they have a broader range of cryptocurrencies.

Do they accept transfers from CIS countries, or from European banks only?

[ziggy2]

Only from SEPA (European Union) Countries, I'm afraid.