what happen with your account ?
what they said ? they can not disabling it as their wish,they have the reason why they did it.
have you contacting the support ?
ask them what you have done and what is wrong ? they will reply your question via email.
prepare your document such as citizen card and others,they will ask you about this.
have you verify your account ?
or you accidentally disabling your account [might be]?
for your reference you can see how to solve it in here :
https://bitcointalk.org/index.php?topic=1663636.0[account disabled],
try to copy his move
when i try to by a coin in,,there is a status out in account..
the status is account_dissabled,,I do not know why this happened to me without a warning...
i never do something wrong,illegal or something else...
i have not cantact his support contact yet...but i will..
Thank you for your advice mr. DaMut