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Geremia (OP)
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September 18, 2017, 05:08:53 PM |
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Anyone else here experiencing a delay in withdrawing USD from Kraken in the US? It's taken longer than 5 business days for me now, which is unusual; usually it takes only a few days.
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CoinSpeculator
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September 18, 2017, 05:42:07 PM |
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oh, it is too long 5 business day, you should open ticket because something wrong.
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knircky
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September 18, 2017, 05:47:51 PM |
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Anyone else here experiencing a delay in withdrawing USD from Kraken in the US? It's taken longer than 5 business days for me now, which is unusual; usually it takes only a few days.
Yes i thinknu should open a ticket. Afaik it takes usually just 1 day |
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Bacchu
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September 18, 2017, 06:07:20 PM |
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Anyone else here experiencing a delay in withdrawing USD from Kraken in the US? It's taken longer than 5 business days for me now, which is unusual; usually it takes only a few days.
Just open a support ticket and wait for their reply.I am sure only the support team can help you about this concern.just submit a ticket and wait for their reply.also don't forget to share what they said.Hope your problem will be solve without any problem. |
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Geremia (OP)
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September 18, 2017, 07:54:37 PM |
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oh, it is too long 5 business day, you should open ticket because something wrong.
Yes, I have. I'm awaiting their response now. |
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Geremia (OP)
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September 19, 2017, 06:18:30 PM |
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How quickly does Kraken respond to support issues?
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hammo
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September 19, 2017, 11:00:33 PM |
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How quickly does Kraken respond to support issues?
did you reach their twitter account? maybe they reply from twitter. maybe china problems affecting to kraken too. |
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jahead
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September 19, 2017, 11:14:20 PM |
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How quickly does Kraken respond to support issues?
the last time i received an email after four days, and problem was solved instantly. |
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Geremia (OP)
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September 21, 2017, 04:03:16 PM |
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How quickly does Kraken respond to support issues?
the last time i received an email after four days, and problem was solved instantly. The request I submitted at the end of last week no longer shows up on my account. Perhaps they're having a technical issue? I submitted another request. Perhaps they'll respond to this one. |
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Maxxt
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September 21, 2017, 04:26:39 PM |
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Bitstamp has deposit delays. Kraken has withdrawal delays.... What's going on??
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jackhdt
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September 21, 2017, 04:30:34 PM |
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Bitstamp has deposit delays. Kraken has withdrawal delays.... What's going on??
maybe due to a number of minor bugs and they will soon overcome. I have a little money in it. pray nothing bad happens. |
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bL4nkcode
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Limited in number. Limitless in potential.
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September 21, 2017, 04:33:02 PM |
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Bitstamp has deposit delays. Kraken has withdrawal delays.... What's going on??
There must be some internal errors from their side, you should wait and be patient, try to do it again later after an hour, but if it does happen again, you should contact them via support ticket asap. Here's some link with Kraken support https://support.kraken.com/hc/en-us/requests/new and to Bitstamp email support support@bitstamp.net |
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LeGaulois
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September 22, 2017, 01:47:41 PM |
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It becomes a nightmare for platforms such as Kraken to deal with US citizens due to US Banks etc. Add the fact that Americans are a very small minority in the market it means it is not a top priority for them and not neccessary worth. I remember Bitfinex or Bitstamp totally removed withdrawals to US citizens
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Geremia (OP)
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September 25, 2017, 06:07:40 PM |
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Hi,
Thank you very much for reaching out to us. Unfortunately, due to a temporary technical difficulty with USD funding for US residents, we will be unable to address your issue for an undetermined period of time. All other site functions are working as intended. Please let me know if there is any other assistance you need. We will update you as soon as this current issue is resolved.
Warm Regards,
XXXXXX
Client Engagement Team I checked my withdrawal status at https://www.kraken.com/u/funding/withdraw , and it's said "success" for weeks… |
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LeGaulois
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September 25, 2017, 07:26:03 PM |
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Hi,
Thank you very much for reaching out to us. Unfortunately, due to a temporary technical difficulty with USD funding for US residents, we will be unable to address your issue for an undetermined period of time. All other site functions are working as intended. Please let me know if there is any other assistance you need. We will update you as soon as this current issue is resolved.
Warm Regards,
XXXXXX
Client Engagement Team I checked my withdrawal status at https://www.kraken.com/u/funding/withdraw , and it's said "success" for weeks… Try to reply again because the staff support is making confusion between funding and withdrawal. The reply says they have a technical difficulty with USD funding for US citizens but your problem is about withdrawal. Sometimes they reply in hurry and give an unrelated answer. Since when the status is showing "success"? Usually it shows "success" after you received the transfer (like the next day) |
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Geremia (OP)
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September 26, 2017, 05:55:56 PM |
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Since when the status is showing "success"? It showed that immediately when I did the transaction. |
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LeGaulois
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September 26, 2017, 10:29:17 PM |
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Since when the status is showing "success"? It showed that immediately when I did the transaction. Then they don't have a problem with funding only but with withdrawals too. When you request a transfer to your bank account the status shows "initiated" then "sending" (once you see this you're sure to receive the next day when you wake up) and finally "success"( is showing at the end of the day you got your payment) Hope you get your problem fixed asap. :/ |
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xypos
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September 27, 2017, 03:06:03 AM |
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Anyone else here experiencing a delay in withdrawing USD from Kraken in the US? It's taken longer than 5 business days for me now, which is unusual; usually it takes only a few days.
Personally no. But i haven't used kraken since last month so i can't really say if an issue is arising right now. But their support generally replies way faster than poloniex support - you should get a response very soon if you haven't already gotten one from them. Just be patient, they are a licenced and regulated exchange, they won't just run away with your funds. Please update us on the situation. |
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Geremia (OP)
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September 28, 2017, 12:04:03 AM |
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I know they switched from "Synapse Financial" to "Evolve Bank & Trus" sometime in the second half of May this year. Perhaps "Evolve Bank & Trus" is having issues?
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stifler_matricker
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September 28, 2017, 03:22:08 PM |
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i got also some problems to see my money credited on kraken
Bank transfer from outside us - they have problem in the reference received
it's now 2 weeks the transfer done and my money out of my account
open a ticket 10 days ago but they ask me to wait
send a lot of documents to proof nothing is wrong with my account and transaction - they still ask me to wait
for me 2 weeks it's too late to cure a reference problem
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