Wex.nz - I'm being deceived

[zimbalem]

My account has wWhite IP settings, but due to a network problem I had to edit the IP. After that I was unable to access the old site btc-e.nz on 3 September. I had sent support before September 15th they told wait until September 15th then confirm the account is possible overcome. When the data is transferred to the new website is WEX.NZ but I still can not login to my account. I even asked them how can I log in when my account is being White IP. And they say,
Gavin said: "Hello!
You will have to pass verification. In the near future this issue will be resolved and you will be able to pass the verification on the new site of the exchange. The information will be available in the news on the site. Please wait.
Thank you for contacting us. "

Then they kept telling me to wait. I do not know how long to wait. They no longer answered my ticket. I feel very nervous with my fortune in it. I waited for them on September 15th and now I have not got into my account yet.

[zimbalem]

Up ! Pls reply help me

[figmentofmyass]

My account has wWhite IP settings, but due to a network problem I had to edit the IP. After that I was unable to access the old site btc-e.nz on 3 September. I had sent support before September 15th they told wait until September 15th then confirm the account is possible overcome. When the data is transferred to the new website is WEX.NZ but I still can not login to my account. I even asked them how can I log in when my account is being White IP. And they say,
Gavin said: "Hello!
You will have to pass verification. In the near future this issue will be resolved and you will be able to pass the verification on the new site of the exchange. The information will be available in the news on the site. Please wait.
Thank you for contacting us. "

Then they kept telling me to wait. I do not know how long to wait. They no longer answered my ticket. I feel very nervous with my fortune in it. I waited for them on September 15th and now I have not got into my account yet.

they will no longer answer support tickets at btc-e. only through WEX now. they were telling you (i believe) that you will need to set up verification on the new exchange. have you opened up a new ticket through WEX's support portal? if not, go to wex.kayako.com, go to "start a conversation" and choose something like "problem with login to account." quote the information they gave you in the last ticket and tell them you need to verify identity to access your account.

keep us updated. i hope everything works out for you. don't use IP whitelisting. there are much better options for security. more often than not, it will bite you (like this) rather than save you.

[zimbalem]

Thank you for answering me. I opened the support ticket with wex.nz on September 15th but they did not respond to me

[JamesNoJosh]

Many support tickets are not answered. Most still locked since July 2017. I have several people who have tickets submitted on 9/15/17.

Everyone got the same BS lies. According to their websites, those who have 100K gets priority. I know a person who has more then 100K and is locked out with no support.


Everyone gets the same email as below:


Hello! You will have to pass verification on the new service. More Information on this issue will be available after the launch of the new service. Please wait. The start of the new service is scheduled for September 15, 2017

What documents will I need to submit for the verification:
1.To check your identity you will have to submit one of the following documents:
Submit your ID, and fill in the necessary information:
- national passprot (spread)
- foreign passport (spread)
- id card (both sides)
2. To submit proof of your residential address you need one of the following documents:
The following documents are accepted as a proof of residential address:
- Bank statement.
- Utility bill.
- Tax invoices.
- A document proof of your registration issued by the local government institutions.
- Judicial documents.
- Document issued by the government or other competent institutions.
3. Agreement.
Requirements:
- Read and acknowledge the agreement;
- print the agreement;
- sign each page of the agreement;
- upload the scan-copy of each page in a good quality.
4. A good quality selfie photo with a spread of passport in your hand.
Additionally, for the proof of identity we can ask you to send us:
- A photo with ID card/ foreign passport near your face.
- A photo with ID card/ foreign passport against the background of your personal account on our service.

[zimbalem]

I have submitted the documents to pass the verification on the new service. But they still say wait for them. I was very disappointed

[zimbalem]

Wex.nz has opened the verification account. Bυt they do not care about my problem. Do they intend to take my money?

[Taoist]

Same problem.


I submitted for verification, but nothing happens and when you ask for update from them, no response.

[JamesNoJosh]

follow this thread too

https://bitcointalk.org/index.php?topic=2227096.new#new

[JamesNoJosh]

10K BOUNTY REWARD OUT

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https://steemit.com/bitcoin/@thejamesfund/usd10-000-reward-bounty-or-split-among-individual-s-in-helping-me-blasting-btc-e-aka-wex-nz-info-below

[zimbalem]

My account is blocked by ip white list. I have sent many tickets but they closed my ticket and did not reply. They intend to take the money in my account. I hope this issue is condemned.

[JamesNoJosh]

My account is blocked by ip white list. I have sent many tickets but they closed my ticket and did not reply. They intend to take the money in my account. I hope this issue is condemned.

WE ALL SCREWED

THE LINK BELOW is what people with the same problems experiencing
You are screwed


https://steemit.com/bitcoin/@thejamesfund/usd10-000-reward-bounty-or-split-among-individual-s-in-helping-me-blasting-btc-e-aka-wex-nz-info-below

[gerriez]

sort of the same problem here. it looks like i got verified, i can move freely around the site. My funds showed up(at least about 60% of them) when my account was still blocked, but now i'm verified, my funds seem to be missing. There have been no withdrawals/transactions to be seen in history. So it does not look like i got hacked. Support doesn't answer/comply to any of the tickets

[dianacondor]

sort of the same problem here. it looks like i got verified, i can move freely around the site. My funds showed up(at least about 60% of them) when my account was still blocked, but now i'm verified, my funds seem to be missing. There have been no withdrawals/transactions to be seen in history. So it does not look like i got hacked. Support doesn't answer/comply to any of the tickets

You are not hacked. btc-e (now called Wex) is taking the coins of recently verified accounts (that's why there's nothing in your history). At least they only take BTC and LTC out of your account.
More infos for example here:
reddit.com/r/wex/comments/74iam6/wex_verified_now_account_empty/
reddit.com/r/BTCE/comments/758slq/wexnz_account_empty_after_verified/
reddit.com/r/wex/comments/71iq4k/wex_verification/
https://bitcointalk.org/index.php?topic=2181023.msg22781133#msg22781133
https://twitter.com/langcaiye/status/917199390686593024
https://bitcointalk.org/index.php?topic=2258925

etc.

[Slow death]

sort of the same problem here. it looks like i got verified, i can move freely around the site. My funds showed up(at least about 60% of them) when my account was still blocked, but now i'm verified, my funds seem to be missing. There have been no withdrawals/transactions to be seen in history. So it does not look like i got hacked. Support doesn't answer/comply to any of the tickets

You are not hacked. btc-e (now called Wex) is taking the coins of recently verified accounts (that's why there's nothing in your history). At least they only take BTC and LTC out of your account.
More infos for example here:
reddit.com/r/wex/comments/74iam6/wex_verified_now_account_empty/
reddit.com/r/BTCE/comments/758slq/wexnz_account_empty_after_verified/
reddit.com/r/wex/comments/71iq4k/wex_verification/
https://bitcointalk.org/index.php?topic=2181023.msg22781133#msg22781133
https://twitter.com/langcaiye/status/917199390686593024
https://bitcointalk.org/index.php?topic=2258925

etc.

The guys were accused of money laundering, it was many US agencies that accused them of money laundering. they already had poor support and yet many people insist on using this shady service and I wonder, what do these people expect when they use this shady service?


you should report the case to the police, if any of you live in the US, then go to the FBI or some other agency and report your case. at least you will have a greater chance of your problem being solved

[gerriez]

As of today i received my btc and tokens from wex.nz
I send them screenshots from the qt wallet transaction back in 2014 as well as a screenshot that showed my intial balance after wex reopened again.
It took some time but it worked out!
tip: if you're ticket remains unanswered, check with the admin in telegram or e-mail them directly.
Cheers!

[JamesNoJosh]

As of today i received my btc and tokens from wex.nz
I send them screenshots from the qt wallet transaction back in 2014 as well as a screenshot that showed my intial balance after wex reopened again.
It took some time but it worked out!
tip: if you're ticket remains unanswered, check with the admin in telegram or e-mail them directly.
Cheers!

What is the direct email or telegram link

[Mrskrill]

https://t.me/joinchat/FUetyETJvscvjmEgSWSdbg





Join wex.nz telegram here Incase of any eventuality,we will have a meeting point