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September 21, 2017, 06:39:57 AM |
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Disorganized? Interesting way of describing things.
I called their U.S. phone number and a robotic directory operator tells me they are bitmain. I go through all the options and get a person (after several tries) and the woman on the other end tells me that not only are they not bitmain but that they don't know where bitmain is located or what their Chinese phone number is, which is very strange considering the robot voice seemed to say otherwise.
I then called their Chinese phone number and when they finally picked up it was possibly the most hostile customer service I have ever experienced in terms of being made to felt like I was some sort of subhuman harassing my superior by simply calling to find out about my order being expired after I paid. Right off the bat the person on the other end was talking to me in a venomous tone like I had done something to piss her off just by calling, almost like she wanted to start screaming at me and cussing me out. I was extremely polite as well so I couldn't figure out what her issue was or why she seemed so angry. Anyways, I tried to figure out what the issue was and she just read me some message telling me to 'wait 7 days wait patiently' and then hung up. Not very comforting.
I tried calling a second time another day to see if I would have a different experience and I didn't, same type of hostility and arrogance. Seems to be a thing with these people.
The emails weren't much better. I have emailed/contacted support 8 times now and they have only responded 3 times and 2 of those were emails telling me to 'wait 7 days' and to 'be patient', while the other one was a link to an article saying that same exact thing in much more detail. Seems like what a scammer would tell you do - "wait patiently while we get your wire transfer and disappear leaving you with no recourse" - and after the initial experience with the American phone number and the people claiming not to be bitmain and the hostility from the Chinese side of the operation....well, this doesn't sit very well with me. Maybe that is just how the Chinese do business? I don't know.
Anyways, that being said, this is my first time doing business with Bitmain, let alone a Chinese company. I don't know if they are a scam or not. I am just trying to figure out if this is the norm and if I should or should not be worried. I have done business with Russians before and when things were going like this it usually ended up being a scam so I'm feeling uneasy.
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