VeeMiner (OP)
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May 29, 2013, 06:15:12 PM Last edit: June 08, 2013, 01:22:48 PM by VeeMiner |
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Hello everyone,
I turn with my question to the community because I have nowhere else to go. Some time ago BFL announced that they will be shipping in two weeks™. After this I was pretty excited and went to their website to log into the user administration to check on my order. I have ordered the Single (60 Ghash/s) and my order number is 26XX so I'm pretty early there.
So yeah, they offered to upgrade the shipping to express for $312.00, which I excitedly paid for using BitPay. Here's a transaction ID:
5c091a685d436e6cd1358a6d534c35f708f2a7e45fa7a34c8f276470d7b1c2bf
I even have a screenshot of the payment cause I like to make sure of things. So now I login into the website again and it seems like BFL has not registered my payment (which was confirmed to me before and I saw it as paid in the customer section of the website). I sent an email to the customer support and they didn't even bother to reply.
Has anyone else had the same problem?
EDIT: the issue is now resolved and the order has the express shipping marked as paid...
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crazyates
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Merit: 1000
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May 29, 2013, 06:20:15 PM |
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When you went to the PitPay to pay the free, did you just close the tab when you were done, or did you click on the "Back to ButterflyLabs" button? I found if you don't click that little button, it doesn't show up on their website, and then you gotta email them, and then it takes them forever to get back to you. :/
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VeeMiner (OP)
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May 29, 2013, 07:09:38 PM |
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When you went to the PitPay to pay the free, did you just close the tab when you were done, or did you click on the "Back to ButterflyLabs" button? I found if you don't click that little button, it doesn't show up on their website, and then you gotta email them, and then it takes them forever to get back to you. :/
I went back to butterflylabs and the payment was written there and everything was fine. Now 2 weeks later it is gone and it wants me to pay it again...
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ReCat
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May 29, 2013, 07:57:19 PM |
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Solution: Never give BFL any money.
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BTC: 1recatirpHBjR9sxgabB3RDtM6TgntYUW Hold onto what you love with all your might, Because you can never know when - Oh. What you love is now gone.
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VeeMiner (OP)
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May 29, 2013, 08:30:29 PM |
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that's also an option, what I would be more interested in is finding out whether I'm the only one that this has happened to...
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aigeezer
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Cryptanalyst castrated by his government, 1952
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May 29, 2013, 08:47:40 PM |
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that's also an option, what I would be more interested in is finding out whether I'm the only one that this has happened to...
Same thing here on May 1st in my case. My order is for a Little Single, #29xx, July 7, upgraded from a Jally long ago. I filled out a ticket when the shipping upgrade was not recorded but no answer so far. At the time there was a thread here with several people reporting similar issues. If I find the thread again, I'll post a link. I seem to remember that one of the posters got his issue resolved with BFL and posted the good news in the thread. The trolls swamped discussion at the time, as I recall.
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QuestionAuthority
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You lead and I'll watch you walk away.
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May 29, 2013, 08:51:22 PM |
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Why are people still giving money to butt fuck labs? By the time you get the device it won't be able to mine enough coins to pay for the shipping! lol
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Quix
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May 30, 2013, 01:31:22 AM |
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Why are people still giving money to butt fuck labs? By the time you get the device it won't be able to mine enough coins to pay for the shipping! lol
Greed, blind faith. Call it what you will.
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Xch4ng3
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May 30, 2013, 01:35:43 AM |
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Looks like you did the right think. How long has it been since you sent them a message? Hopefully this post will catch the attention of one of the mods. Might also help to post on their forums too.
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crazyates
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Merit: 1000
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May 30, 2013, 01:43:14 AM |
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Why are people still giving money to butt fuck labs? By the time you get the device it won't be able to mine enough coins to pay for the shipping! lol
Greed, blind faith. Call it what you will. This is not the thread for your OT trolling. The fact is they have severely fucked up, but they ARE delivering units, and the OP wants to get his as fast as possible.
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pekv2
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May 30, 2013, 01:57:40 PM |
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Hello everyone,
I turn with my question to the community because I have nowhere else to go. Some time ago BFL announced that they will be shipping in two weeks™. After this I was pretty excited and went to their website to log into the user administration to check on my order. I have ordered the Single (60 Ghash/s) and my order number is 26XX so I'm pretty early there.
So yeah, they offered to upgrade the shipping to express for $312.00, which I excitedly paid for using BitPay. Here's a transaction ID:
5c091a685d436e6cd1358a6d534c35f708f2a7e45fa7a34c8f276470d7b1c2bf
I even have a screenshot of the payment cause I like to make sure of things. So now I login into the website again and it seems like BFL has not registered my payment (which was confirmed to me before and I saw it as paid in the customer section of the website). I sent an email to the customer support and they didn't even bother to reply.
Has anyone else had the same problem?
Absolutely no surprise to me. Fuck BFL, I ordered a Jalapeno
SCAMMERS
Did you see, they changed the name and price, jal to something, and from $174 to $276 or something, then they removed everybodys shipping from first class to a lower tier and asking an additional amount of money "175USD" for shipping. Then they ship out, "Experiment units" to people, with youtube vids, try to pull more customers in. Edit: I'm not all that smart, but this is common sense to me, what BFL is/are doing. ... might as well put some of that refund money to good use ...
That is absolutely disgusting. We all know what BFL are doing, just need hard core evidence. But in reality, we know what they are doing, they know it and they know they can get away with it atm. Just matter of time before the cookie crumbles in the glass of milk.
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aigeezer
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May 30, 2013, 02:49:52 PM |
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Looks like you did the right think. How long has it been since you sent them a message? Hopefully this post will catch the attention of one of the mods. Might also help to post on their forums too.
Thanks. My ticket was timestamped "Created: 07 May 2013 08:04 AM". I keep an eye on the BFL forums, but haven't been active there. It looks like the trolls will be swamping this thread with noise - the fate of all BFL threads, it seems. I "get it" - lots of agendas in play, but it's a nuisance. It's never dull in BTC-world.
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DBG
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Digital Illustrator + Software/Hardware Developer
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May 30, 2013, 03:18:08 PM |
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Not defending BFL, but just FYI, a lot of users on their forums have complained of this. Apparently most if not every person who paid for express shipping, either originally or at a later date, was bumped back down to standard shipping. It's a known issues, it's just unknown when/how it will be resolved. Also I really liked the trademark symbol over the "two weeks" comment, it gave me a real lol moment .
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Bitcoin - 3DTcMYT8SmRw4o4Lbq9cvm71YaUtVuNn29 Litecoin - MAoFYsBf7BzeK86gg6WRqzFncfwWnoYZet /* Coins are never required but always appreciated if feeling generous! */
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VeeMiner (OP)
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May 31, 2013, 10:28:03 AM |
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Not defending BFL, but just FYI, a lot of users on their forums have complained of this. Apparently most if not every person who paid for express shipping, either originally or at a later date, was bumped back down to standard shipping. It's a known issues, it's just unknown when/how it will be resolved. Also I really liked the trademark symbol over the "two weeks" comment, it gave me a real lol moment . thanks a lot! I don't go to their forum because it's full of BFL bootlickers. So I'm hoping that they will resolve this issue asap. Anyway it almost seems to me that they want more money from people that are so stupid as to pay the shipping twice (I'm sure that there will be some that will do it) no thanks
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HellDiverUK
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May 31, 2013, 10:38:01 AM |
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$312? Are they renting a car and driving it to your house, plugging it in and setting it up for you as well?
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Pinwheel
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June 01, 2013, 02:11:32 AM |
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that was same with my order, but later they contacted me and upgraded shipment.
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Tom Waits: We should just start as soon as possible cause we might catch a rabbit before we have our pants on. (Juxtapoz)
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aigeezer
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Activity: 1450
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Cryptanalyst castrated by his government, 1952
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June 01, 2013, 01:00:54 PM |
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that was same with my order, but later they contacted me and upgraded shipment.
Thanks, that's encouraging.
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VeeMiner (OP)
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June 08, 2013, 01:22:26 PM |
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the issue is now resolved and the order has the express shipping marked as paid...
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