I have just got the "reply". They sold all my coins to a scammers price and want to give me cash to my bank account. I bought many coins to a price of 3900 Euro and didn't want to sell them. They plundered my whole wallet without reason.
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Hello Bitstamp,
you are not authorized to sell my coins without my approval. This activity is a clear proof of fraud and I contacted my lawyer to handle this today.
1-) Send my coins to another e-wallet I will provide you. You are not authorized to sell them. I bought them to a very high rate 3800-3900 Euro and it was not my intention to sell them.
2-) I will provide you my bank account and you will send my cash balance to this account incl. the funds that are on their way.
3-) You know, this is a serious crime to sell the balance of a player without reason/approval.
4-) I want a phone call from compliance department! If someone has this sum of money in his wallet, you can’t assign him regular live chat who hasn’t any authority to handle such huge amount.
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Dear XXXXXXX,
After careful consideration, Bitstamp decided to terminate Your access to Your Account in accordance with our Terms of Use. Your account will be terminated from the date of this notice having been received by you. This notice shall be treated as having been served upon completion of the transmission of this email.
The decision to terminate your Account has been reached following a close examination of your recent account activity and information which you have provided. It is our view that any continuation of our relationship would not be appropriate at this time due to internal policies.
We kindly ask you to provide us with a valid bank account held in your name in a reply to this Account Termination Notice so Bitstamp can proceed with your Account termination and send you the currencies credited and your recent deposit to your Account within 14 business days after your Account has been terminated, costs withheld.
Make sure to specify all requested banking information.
BTC and ETH will be transferred only after conversion into a currency using our spot exchange rate, costs withheld.
Bitstamp will send to You the credit balance of Your account and the deposit made to Your account, however in circumstances a number of intermediaries may be involved in an international payment and these or the beneficiary bank may deduct charges. We will use reasonable efforts to ensure that such charges are disclosed to You prior to sending Your payment, however where they cannot be avoided, You acknowledge that these charges cannot always be calculated in advance, and that you agree to be responsible for such charges.
If you do not provide us with a valid bank account held in your name to which you wish your currencies be sent, Bitstamp will send the currencies to the bank account from which you have made your last deposit to Bitstamp.
For more information, see our Terms of Use:
https://www.bitstamp.net/terms-of-use/*Email is inherently insecure and Bitstamp Limited is unable to guarantee the protection of your privacy as stipulated in our Privacy policy. If you send your documents to our email we invite you to encrypt your files using our PGP key, which you can download here:
https://www.bitstamp.net/pgp_key/Best regards,
Bitstamp Team
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Bitstamp LIMITED
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