D3 Miner Normal and Fault lights off.

[UnknownBTC]

Well unfortunately one of my D3 miners already failed, i saw the miner stop hashing online and i went to check it once i got there i see the miner fan and PSU fan are on, Normal and Fault LEDs are OFF, i don't see the miner on my network when i scan it, i proceed to reboot it does the same FAULT and Normal LEDs won't even blink, i can't still find it on the network, i proceed to change the PSU for a brand new one, same situation so basically the miner is just dead i have to say the miner's fan and PSU's fan are working i see some lights on, on the hashboard but thats pretty much it i can't access to the miner dashboard because  i can't detect it on my network i went trough bitmain's troubleshooting and i could not find anything related tot his will be sending a support ticket as im posting this here i know they just went on vacation or that i heard so i don't  expect and fast response but i'll be updating this when i get it.

[fanatic26]

Have you tried to factory reset the controller? Ive had some on the antminer get lost like that and a factory restore fixed them up

[szafa]

Ask bitmain why dont work.

[UnknownBTC]

Have you tried to factory reset the controller? Ive had some on the antminer get lost like that and a factory restore fixed them up

How can i factory reset it without accessing to the dashboard?

EDIT: https://enforum.bitmain.com/bbs/topics/3957

Ask bitmain why dont work.

Just did!

[Mr_Snipes]

Damm, having a defect now is unlucky!
Please let us know what they recommend.

[UnknownBTC]

Damm, having a defect now is unlucky!
Please let us know what they recommend.

It sucks! Haven't heard from them yet and may not for a while as i think they're on holidays right now