Walletbit - Are they answering tickets these days?

[rudrigorc2]

Im having a hard time communicating with walletbit, they answer my ticket like this:

Hi I am xxxx, I will have yyyy to check on your case.
Thanks.

Then, I receive one email from yyyy:

Hi, I am yyyy, I will check your case and get back to you soon.
Thanks.


Its been a week now and nothing.

Is this a serious company?

I cant even see a telephone number to contact them.

If anyone from walletbit is watching this is my Ticket ID: EVP-159-76895

[Kris]

We try to accommodate everybody in appropriate time, but sometimes it's just not possible. 

[rudrigorc2]

I see your pain my ticket is marked as critical priority, but one week ?

[rudrigorc2]

We try to accommodate everybody in appropriate time, but sometimes it's just not possible. 

You had the time to come here and I still dont have an answer...

Why?

[rudrigorc2]

Receipt

This is to confirm that you have created an order at Avalon of 1xx.00000000 BTC
Payment Details

    Date: February 2, 2013 05:40:25 PM
    Amount Paid: 1xx.00000000
    Batch Number: 16150
    Txid: xxxx

I sent email may15, got this answer only in June 4th, but that does not solve my problem! I opened this ticket to ask about the order number, expecting to use that to open ANother ticket in Avalons support. So where is the order number?

[Kris]

Receipt

This is to confirm that you have created an order at Avalon of 1xx.00000000 BTC
Payment Details

    Date: February 2, 2013 05:40:25 PM
    Amount Paid: 1xx.00000000
    Batch Number: 16150
    Txid: xxxx

I sent email may15, got this answer only in June 4th, but that does not solve my problem! I opened this ticket to ask about the order number, expecting to use that to open ANother ticket in Avalons support. So where is the order number?

It's all the information WalletBit received processing the payment for your order. WalletBit do not collect customer details and information. Avalon will most likely be able to look up your payment by Batch Number.

Regards
Kris

[rudrigorc2]

Receipt

This is to confirm that you have created an order at Avalon of 1xx.00000000 BTC
Payment Details

    Date: February 2, 2013 05:40:25 PM
    Amount Paid: 1xx.00000000
    Batch Number: 16150
    Txid: xxxx

I sent email may15, got this answer only in June 4th, but that does not solve my problem! I opened this ticket to ask about the order number, expecting to use that to open ANother ticket in Avalons support. So where is the order number?

It's all the information WalletBit received processing the payment for your order. WalletBit do not collect customer details and information. Avalon will most likely be able to look up your payment by Batch Number.

Regards
Kris

Alright, then I will use that number, thanks.