I think by now we should be aware that BTC-e or Wex.nz has one of the worst support out there. I didn't stay with them that long when I have experience my first issue with them. Although they were able to resolved them, I have to like open a lot of goddamn tickets to caught their attention. I don't know though if you can speak Russian, but I didn't so I just have to bother them everyday and I promised myself not to deal with them again. Too bad you are now trapped.
You might give me another idea to take their attention (open tons of goddamn tickets). Anyone know their account here in bitcointalk ? It was the most stupid thing when joining btc-e or wex, just because I didn't know any other better places to trade BTC in past....
I have been starting a list of people with the same issue. Most of us have been locked out since July 2, 2017. We have been given the run around. Here are some examples.
Hello! You will have to pass verification on the new service. More Information on this issue will be available after the launch of the new service. Please wait. The start of the new service is scheduled for September 15, 2017
What documents will I need to submit for the verification:
1.To check your identity you will have to submit one of the following documents:
Submit your ID, and fill in the necessary information:
- national passprot (spread)
- foreign passport (spread)
- id card (both sides)
2. To submit proof of your residential address you need one of the following documents:
The following documents are accepted as a proof of residential address:
- Bank statement.
- Utility bill.
- Tax invoices.
- A document proof of your registration issued by the local government institutions.
- Judicial documents.
- Document issued by the government or other competent institutions.
3. Agreement.
Requirements:
- Read and acknowledge the agreement;
- print the agreement;
- sign each page of the agreement;
- upload the scan-copy of each page in a good quality.
4. A good quality selfie photo with a spread of passport in your hand.
Additionally, for the proof of identity we can ask you to send us:
- A photo with ID card/ foreign passport near your face.
- A photo with ID card/ foreign passport against the background of your personal account on our service.
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Dear users!
Please accept our sincere apologies for the delay. Verification on our platform for blocked users will be available next week. We will inform you personally when this procedure starts.
We have launched the main service on time and this one will be launched on time too. We hope you will stay with us, despite the inconvenience.
Thank you for your patience.
Respectfully,
WEX Support
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Hello! Due to technical reasons users blocked because of white IP or 2FA problems can pass verification only after techsupport's notification in the ticked about their issue. Users blocked by other reasons can have access to their account.
Best Regards,
WEX Support
Knowledge Base
https://wex.kayako.com==========================================================================
For account verification please send details of Your deposits to the exchange
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Please send wallet address to which you sent the Deposit
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you should contact the support mail provider to restore e-mail access, and to verify on the exchange.
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and on and on
I have 5 people on my list with the same problem. No response, being ignore. Most of us are locked out. There are 3 on my list that claims over 100K on the exchange as well. No response other then the run around
