A friend of mine is having the same issue, what will happen to your money now? I have the feeling this will be a frustrating process
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WebMoney is a Russian payment system. And as you can imagine, with anything Russian, you can count on them taking their time. It will not be quick and you might not even see it resolved.
Yes, it will be a frustrating and protracted process. There is the language barrier of course, for one. Then you have the complicated fine print which can be confusing rules.
I suggest you contact WebMoney support staff directly and try your very best to achieve a resolution in your favor. It will not be easy and they will probably make you jump through hoops.
This is why I never use all these shady payment systems... OKPay.. Mayzus.. WebMoney.. Payeer.. Perfect Money.
Just look at what happened to Liberty Reserve years ago.