Hi All,
Apologies for the late reply.
Exchange name is btcexchange.ph. This website still appears in google search result but the website is no longer accessible when you click the link.
https://www.btcexchange.phI also search the internet regarding their company and found this strange website which look like theirs back when they are still accessible. But I guess this is only a dummy website because the exchange rate is very old/cheap:
https://btctrader-broker-btcph.azurewebsites.net/Upon further searching, found out that they have partnership with BTCTrader.com which is a White Label Exchange Platform. This is mentioned in this Youtube video:
https://www.youtube.com/watch?v=dDSfRopzrPABTCTrader is based on Turkey and the Turkey Bitcoin Exchange site is below is very similar:
https://www.btcturk.com/I checked my inbox and they send 5 emails from April 19 to May 2. The thing is I created a new email specifically for Bitcoins which I do not check regularly. Here's their email:
"We are sad to notify you of our intentions to stop our service. Your remaining peso balance has been converted to BTC as per our announcement on April 11. You will be able to withdraw your bitcoin to external wallets until May 1, after which the service will be shut down completely and taken offline.
We strongly urge you to withdraw your bitcoin IMMEDIATELY!
The team would like to thank you for your patronage."
Found it quite unfair that they just closed their website without assisting their clients to transfer the funds. As part of their KYC process, they collected personal information like mobile number, address, etc to increase the withdrawal limit, and they didn't even call their clients and ensure they have transferred their funds or ask for another bitcoin wallet address to transfer them before shutting down their website.
I'm not sure if they are under regulation of Central Bank in our country.
I'll also try to visit their office address but they may have move out.
What do you guys think, do I stand a chance to recover my fund?
Thanks for all your useful insights and will appreciate any suggestions.
Thank you!