BitcoinPappi (OP)
Legendary
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Activity: 915
Merit: 1005
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June 08, 2013, 03:17:33 PM |
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Hi,
Just to make everyone is aware Bitinstant has literally outright stole funds from MtGox during a withdrawl .
I have tried patiently to get a response from their support for over 1 month now. I think it is save to assume that I am simply being ignored. Please do not use their service unless you want to risk losing your money when something goes wrong with their system.
I was not aware of their reputation until I recently started searching the forums.
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If you see garbage posts (off-topic, trolling, spam, no point, etc.), use the "report to moderator" links. All reports are investigated, though you will rarely be contacted about your reports.
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URSAY
Legendary
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Activity: 1946
Merit: 1000
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June 08, 2013, 03:29:55 PM |
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It would be wonderful if you offered some sort of info which could help me identify your issue or who you are so I can try to help! Thanks.
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data_teks
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June 08, 2013, 04:59:10 PM |
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Yeah, never had any problems with bitinstant here. Probably just a mixup.
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raad287
Newbie
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Activity: 25
Merit: 0
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June 09, 2013, 07:34:58 PM |
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I have had issues in the past as well, support was able to fix the issue, but it has been a recurring problem. For example being quoted $17.30 (just an example) for a $20 transfer from BTC-E code to Paypal, and receiving $15.40 in paypal. This was months ago, and support did issue a refund, but every time I made similar transactions, the similar error would occur. I don't know if this has been fixed or not, I haven't made a transfer in a few months, but it is an issue I have been experiencing as well. Off of $20, missing $1.50 is nothing huge, but if it was a $2000 transfer it would be more troubling.
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Welsh
Staff
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Activity: 3262
Merit: 4110
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June 09, 2013, 07:39:03 PM |
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You should contact one of the staff from the forums here, they seem to respond much faster. Provide information which they can use to identify the problem. I myself have never had a problem. However, I have heard many others have problems but they always end up getting fixed as far as I have seen.
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ImJello
Newbie
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Activity: 15
Merit: 0
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June 09, 2013, 08:14:31 PM |
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These threads usually always end up being misunderstandings. I've never had a problem with bitinstant, I've been using them for a little over a year.
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BitcoinPappi (OP)
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Activity: 915
Merit: 1005
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June 16, 2013, 01:51:05 PM |
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It would be wonderful if you offered some sort of info which could help me identify your issue or who you are so I can try to help! Thanks.
Lets hope its just a misunderstanding. Have sent our issue to Garet and will send PM to Ursay as well. Will post if it gets resolved. |
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URSAY
Legendary
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Activity: 1946
Merit: 1000
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June 16, 2013, 03:40:55 PM |
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It would be wonderful if you offered some sort of info which could help me identify your issue or who you are so I can try to help! Thanks.
Lets hope its just a misunderstanding. Have sent our issue to Garet and will send PM to Ursay as well. Will post if it gets resolved. Have you logged your issue at support.bitinstant.com? Do you have a ticket #? |
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BitcoinPappi (OP)
Legendary
Offline
Activity: 915
Merit: 1005
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June 16, 2013, 06:29:38 PM |
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It would be wonderful if you offered some sort of info which could help me identify your issue or who you are so I can try to help! Thanks.
Lets hope its just a misunderstanding. Have sent our issue to Garet and will send PM to Ursay as well. Will post if it gets resolved. Have you logged your issue at support.bitinstant.com? Do you have a ticket #? The issue was logged when the transaction took place by reaching out to support@bitinstant.com . I have been getting replies from desk@bitinstant.com. Not sure if they created a ticket. However we can forward all our emails and responses that we have received to your bitinstant email address. Please send me your details via PM |
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