Sending BTC - Transaction confirmed but no funds received.

[otis_b]

Hello, I tried to sent 2 amounts of BTC from my Coinbase wallet to my Wirex wallet over the weekend.

I sent one payment on Saturday and one payment on Sunday - the Sunday one has cleared but the Saturday one hasn't

But for some reason its been over 48 hours and only 1 of 2 amounts I sent have cleared into my Wirex wallet even though they are both showing as Completed on my Coinbase account.

This is the transaction on Blockchain.info for the problem transaction:

https://blockchain.info/tx/be9e8d3e03565ca7f5b3327906f1ef46e4883346983bb88f1c67c1cd08ebd102

Does anyone have any advice for me please? Thanks in advance for your help. I dont fully understand the information being displayed to me on the blockchain.info page above.

[Potato Chips]

Hello, I tried to sent 2 amounts of BTC from my Coinbase wallet to my Wirex wallet over the weekend.

I sent one payment on Saturday and one payment on Sunday - the Sunday one has cleared but the Saturday one hasn't

But for some reason its been over 48 hours and only 1 of 2 amounts I sent have cleared into my Wirex wallet even though they are both showing as Completed on my Coinbase account.

This is the transaction on Blockchain.info for the problem transaction:

https://blockchain.info/tx/be9e8d3e03565ca7f5b3327906f1ef46e4883346983bb88f1c67c1cd08ebd102

Does anyone have any advice for me please? Thanks in advance for your help. I dont fully understand the information being displayed to me on the blockchain.info page above.

The problem transaction you're talking about which is this is already been confirmed so it should be credited on whatever wallet you've sent it to. If it hasn't, you should contact their support as this problem lies on them. Also check if they will halt their deposits and withdrawals to prepare for bitcoin gold.

[Hamphser]

Hello, I tried to sent 2 amounts of BTC from my Coinbase wallet to my Wirex wallet over the weekend.

I sent one payment on Saturday and one payment on Sunday - the Sunday one has cleared but the Saturday one hasn't

But for some reason its been over 48 hours and only 1 of 2 amounts I sent have cleared into my Wirex wallet even though they are both showing as Completed on my Coinbase account.

This is the transaction on Blockchain.info for the problem transaction:

https://blockchain.info/tx/be9e8d3e03565ca7f5b3327906f1ef46e4883346983bb88f1c67c1cd08ebd102

Does anyone have any advice for me please? Thanks in advance for your help. I dont fully understand the information being displayed to me on the blockchain.info page above.

The problem transaction you're talking about which is this is already been confirmed so it should be credited on whatever wallet you've sent it to. If it hasn't, you should contact their support as this problem lies on them. Also check if they will halt their deposits and withdrawals to prepare for bitcoin gold.

This is actually right the transactions have been confirmed already which have been said the problem is on the wallet provider on which the bitcoins have been sent.If it doesnt show any balance on the wallet then the problem would really be on them. The best thing to do now is to contact them.Send support ticket regarding on the issue and do provide these proofs regarding on the transfer.I have experience this thing but not on other wallet provider but only on gambling site wallet.It doesnt show the balance even the transactions is already been confirmed.

[bL4nkcode]

You should contact the support of this Wirex wallet you used and mentioned, they are the one whos responsible on this having a low quality of development of their wallet or whatsoever. And I read a lot of issues regarding this wallet, you should stay from them IMO. Even on the google play store reviews, most are negative.
You should include the transaction id when you contact them via support.

[BitMaxz]

This is not  a coinbase issue its for wirex wallet issue that honestly i stop using it because of having issue to wirex vcc before when depositing bitcoin in their vcc..
Try to contact the wirex support that you can find here https://wirexapp.com/contact/
And hope that they can responds and fix your issue..

[otis_b]

Thanks for your responses guys. I Raised a support ticket with Wirex and they mailed me back within an hour to say the issue had been solved and the money was now in my account. I wasn't quite sure where the problem was.