[coinsmarkets.com] The wallet address is missing...

[igotek]

Hi;
I have an account on coinsmarkets.com
I have sent VegasCoin, BrazilCoin, OliTwistCoin, PhaNtomX and Puzcoin to coinsmarkets.com
I have sold some of the coins as BTC.
Currently, I have PhaNtomX (Staking) and BTC on coinsmarkets.com

The problem happened today.
I have sent 34.46858516 VGS to coinsmarkets.com
After some hours, I checked my exchange account. Ooops !
There is no balance. There is no pending payment.
It says "Click here to Create an Address".

My VGS wallet address was "VKP5pBZLJwjNS2GD3yZyUDQoG8EcgDBzP2".
TXID: https://chainz.cryptoid.info/vgs/tx.dws?b4838d0e882d77d4ef24f4608a540ba1c5d143219c9f22d0a08c132d65f8fcda
What the hell happened to my wallet ?
I had to stop mining on the pool. I was thinking about the staking like PhaNtomX.

There is not so much balance on coinsmarkets.com
But it is not a big exchange like Poloniex or Bittrex.
So I dont put so much balance on it.

How will I get my VGS ?
is there anyone who happened the same sitiation ?

[1714989763]

1714989763

[1714989763]

1714989763

[trulux]

Hi;
I have an account on coinsmarkets.com
I have sent VegasCoin, BrazilCoin, OliTwistCoin, PhaNtomX and Puzcoin to coinsmarkets.com
I have sold some of the coins as BTC.
Currently, I have PhaNtomX (Staking) and BTC on coinsmarkets.com

The problem happened today.
I have sent 34.46858516 VGS to coinsmarkets.com
After some hours, I checked my exchange account. Ooops !
There is no balance. There is no pending payment.
It says "Click here to Create an Address".

My VGS wallet address was "VKP5pBZLJwjNS2GD3yZyUDQoG8EcgDBzP2".
TXID: https://chainz.cryptoid.info/vgs/tx.dws?b4838d0e882d77d4ef24f4608a540ba1c5d143219c9f22d0a08c132d65f8fcda
What the hell happened to my wallet ?
I had to stop mining on the pool. I was thinking about the staking like PhaNtomX.

There is not so much balance on coinsmarkets.com
But it is not a big exchange like Poloniex or Bittrex.
So I dont put so much balance on it.

How will I get my VGS ?
is there anyone who happened the same sitiation ?

same thing just happened to me... Their website crashed and I had sent LTC... It's telling me to create a wallet when I had already done that and now I have nothing!