New phone and my google authenticator is not working

[TerryMi]

Hi All,

Facing a issue. I bought a new android phone (running Android 7.0) on my old Andriod phone the google authenticator is still working fine.

I installed the google authenticator app on my new phone and is unable able to read the QR code it gives "Error Cannot interpret QR code"

- I uninstalled the app already and re-installed

does somebody how to fix this ?, because I want to give the old phone away and I need to have access to Blockchain from my new phone

Thanking you in advance.
Terry

[buwaytress]

Did you scan the qr code from within your Google account? That is, did you login to yr Google account on yr new phone, go to the 2 step verification, account settings and click edit/change/ add device ? It should work from there, from a browser, not from the app.

If not, from the same area, create a backup code and then try using it on the new phone.

P.S. for my Bitcoin use, I now use a browser extension saved/associated to my google account so I can just login to any browser, on usb if necessary and use 2fa without linking device. Just remember to logout of course.

[TerryMi]

Hi buwaytress,

I have all mine google accounts already installed. I go to accounts there I get Facebook, google, linkedin, messenger, onedrive. Gmail (IMAP), WPS Office, WhatsApp and Add account I can only add the account but I can't edit any advice ? I have all email address al ready configured on my new phone.